-
April 2024 by Maddie
Great customer service ! Ask for John!!
-
April 2024 by Antonio Velardi
Stephen is knowledgeable, informative and not pushy.
-
March 2024 by Carlos Rogelio Roos Padrón
Victor treated us excellently and was helpful throughout the entire process. 100% recommended.
-
March 2024 by Judy Adamson
I was in need of a baby crib for my granddaughter. Alex was recommended to me. He was of great help in finding the exact one she needs. Thanks !
-
March 2024 by Hector
I order a 2 pieces nixon couch for later add other parts and they bring 1 piece. I told them rite away to the movers and they left and didn't pick up.. have 2 days calling the store and they told me yes is same price qe going to call you back and never call or change it.. if they do the rite thing i will delete the review but i would post more in my on Google account and yelp
-
March 2024 by Cynthia Mendoza
Staff is very helpful.
-
March 2024 by Sam Sam
Rolls was the salesperson who helped us today. Super nice and helpful.
-
March 2024 by tamara torres
My initial sales consultant Edward was nice and showed us options that matched our criteria. After returning home we contacted the store to place an order and spoke with Jose who exceeded our expectations when dealing with any sales consultant. He was proffessional snd knowledgeable. While taking the time to carefully check on an item he successfully earned our trust with his genuine approach. Within minutes we contacted him to place another order. Jose is an asset to your sales team in Orlando.
-
March 2024 by Julie Kang
I just purchased an hour and was in a rush to get furniture. We walked in right before closing to browse and was helped by Cindy. She was knowledgable and helpful in assisting us with what we needed. We came back the next day to finalize our purchase. She recommended products that matched our needs and price range so it didn’t just feel like we were pushed to get random things. Everything went smoothly and all the products were in stock. Thank you!
-
March 2024 by Karl Robinson
Excellent service, good job helping me with all my needs, keep up the good work
-
March 2024 by TB Alves
Great selection of furniture and accessories! Also, low impact, now pressure shopping.
-
March 2024 by Bobby Sweet
Great selection of furniture. Sales associates are helpful and give you the space to browse the store.
-
March 2024 by Alejandra Pazos
First I was to design my whole new home with them. The designer never sent the design and I called, went there and talk with a lot of people. Nothing. I just gave up. Canceled every furniture I saw and picked with him and just take an expensive sofa. It came defective with the cushions uneven and scratches. The delivery submitted the complaint and a guy came and told me I need a new sofa this is defective. Then a few days after I received a call from customer service just to rate the service. When I explained that the service was not done and what the vendor told me the representative told me the opposite that the vendor closed the complaint and said everything is ok and done. I ask her to call him and what I need to do like I need to record the next guy? Is crazy! After several minutes fighting with her she agreed to send me another vendor to check. I was lucky I got a great guy that even gave me his number in case city furniture lies again. Same problem. City furniture telling me that everything is ok and if a need something I need to pay because is not manufacturer warranty. When I mention to the representative the phone number of the guy and that he was willing to be on the call right now guess what? The cushions for the defective sofa were ordered. So I’m still waiting to use my “new” 3000 dollars sofa. 7 months and counting. Customer service just telling me it’s a courtesy from them helping me and I need to just wait.
-
March 2024 by Matt Schiavetta
Thoroughly impressed by how well Jose took care of us. He listened to our asks and put our needs first then provided his insights to steer us toward purchases that we feel so confident about. He far surpassed our expectations based on reps from other stores we visited, and he’s locked us in as a City customer for our future needs.Thanks Jose!
-
March 2024 by Jen Purple
Ordered a Purple mattress 2023Delivered it to me in wrong size and typeI thought they were similar, no big deal.Only after a year, the mattress went soft, sinking feels likeDropped by store, they told me I should have told them in 24 hoursCalled customer service, says my warranty is void since I put it on the floor which the Purple website says it is okay to lay it on floor.When I bought the mattress, I was told to buy warranty if not satisfied I can exchange.Will NEVER buy any mattress from City.Don’t recommend pay extra for their warranty either
