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January 2024 by Jade Danilovets
I don't want to ever go back to this coach store. I received a gift from my husband for Christmas (he had a better experience) and wanted to exchange for a different color, we walked in, was greeted, I let the associate know I was interested in exchanging so I was looking around he followed slowly behind us everywhere we went, then when i made my selection he starts checking us out we pay an extra fee as the bag I was exchanging was a little more expensive he says going to grab it but mind you my bag was gift wrapped and in a box and after 5-8 min in the back he comes back with a brown bag and the purse just placed inside the white cloth bag, I asked him "I cant have in gift wrapped or in the box? he just stated no". I felt so disappointed but i was like its just a box then i got home and looked at the bag I am almost positive it was the floor model or return because it had no tags and blemishes.When people spend that much on a bag especially now a days we need to feel confident about there purchase. 1/8 @1:30 ishI ended up going to Florida Mall Coach store and was absolutely satisfied after that experience,
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October 2023 by Evan B
Diana tried to sell me a floor model backpack for FULL PRICE without even telling me. now i’m concerned everything i’ve purchased from this store is a floor model/sample/tester and I will not be purchasing any more items from this brand the second after I get my refund. She also refused to add my promo coupon directly from Coach that said it would work in stores and online. I would expect that from an outlet but not here. These Coach employees need to remember where they work…. the bottom rung of the luxury ladder, don’t act like you’re better.
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October 2023 by G.K. Perry
You won't find better service. The employees are top tier.
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March 2023 by SHAYNA M HILL
I'm a coach bag junkie, however saw some new bags to add to my collection.
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March 2023 by angela christian
Great service and variety of merchandise!
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February 2023 by Mitch Ronco
Selection is great. Service is better. Ask for Olivia. She's super knowledgeable and helpful.
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January 2023 by Shalay R.
Great location right inside the Mall at Millenia. Easy to access on the first floor not far from Cheesecake Factory. It's a small store but they always have update styles that are on trend. Claudia is always a gem. Very, knowledgeable, friendly and patient. She's never pushy and always makes you feel welcomed! Prices are normal Coach prices. Store is clean and organized. Easy able to find what you need/like, purchase, and then you are in and out.
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April 2022 by James Brown
Customer service was very top notch! So friendly and helpful. Aya went above and beyond to find what I was looking for. She was so very nice and friendly ❤️
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April 2022 by Riss
Nice store but rude staff. It’s coach not Gucci sir. Leaving store I said have a good day twice an then proceeded to walked off. I guess you have to buy something to get a have a good day back.
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March 2022 by Diana Castellanos
The place is great, very neat, and the people there were very kind. Claudia was a great help, she helpedme pick up the best bag for me. She speaks both English and Spanish which can come in handy for people that need an interpreter.
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January 2022 by Junior Jimenez
I purchased several items in this store, came for business and was treated as a second/third class individual. Nobody greeted nor helped me find a product. The staff completely wasted my time. I’d rather spend my money on Gucci or LV, they do understand customer service.
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September 2021 by DAWN GODDARD
JOSH just placed a phone order for me! I’m in Wyoming. This bag was only located in this store. He confirmed that it was there, sent me a link to pay & went to pack it up immediately!Coming from one who has 30+ Coach bags…this was an AMAZING EXPERIENCE!!!!KUDOS JOSH!!!! You deserve a promotion and raise! Your customer service is ABSOLUTELY ABOVE AND BEYOND!!!!!
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September 2021 by Joe Montano
Lisa, Jawny and Josh are all helpful when I was looking for the Kip bag in natural colour. Even though that bag is not available on that store, they were able to help me locate the bag I wantes from the Colorado branch. Kudos to Coach Millenia Mall Store
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July 2021 by Mspoetry
No one greeted me...we walked through entire store.. looked at several items...we wanted a men's messenger bag...we will get it at different location... everyone that wasn't black was greeted...I guess being Black means my money isn't good enough...or maybe assumed I was window shopping... it's 2021 the color of my skin shouldn't give me different service...but..at this store it did...will never go back again...my blackness wasn't welcomed...
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July 2021 by Rudy Cardenas
Nice bag seen here but attendant not very attentive. Could be Covid scare but he could have said hello from a distance
