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December 2023 by luketpitchnoir
I wish we had one of these over here in the UK! The ice cream is spot on, but makes it great is the DIY of it all where you can pick your base and then ingredients/toppings. A great dessert after a long day in universal!
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December 2023 by Deandra I
Absolutely worst customer service ever! All of the workers didn’t smile, they acted as if we were so difficult which was insane because 4 out of 5 of us ordered the same flavor. They huffed at my husband when he asked for lids and a bag as if it was so difficult and ridiculous for him to ask. The cashier was missing one of our orders when we went to pay and when I told her she didn’t say thank you, ever. And when I said thank you she just looked at me angrily and handed me my receipt. Just the worst.
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October 2023 by Chris D.
I visited Cold Stone Creamery for the 1st time yesterday. Not knowing about the flavor I was going to order, I asked for a sample. They succeeded in getting me inside the store, bit then due to their ignorant policy, they lost the sale and they created a consumer who for the next 30-50 years will only have bad things to say about their business and I like to talk.
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July 2023 by Explorer821935
Love over it …don’t go to Orlando Universal area without a stop by here….waffle cone treat with delectable ice cream and toppings galore ….a line to wait in but always worth the wait !
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March 2023 by 5Saratoga
Waited for about 25 minutes, as evening line was around 20 people . Two people behind the ice cream counter worked tirelessly and efficiently to serve patrons as soon as possible. One staff member also added a bit of theatrics with creating and putting the ice cream in its cup. Very talented! My son had lemon ? cake, strawberries ? mixed with French vanilla ice cream. I had rainbow sprinkles and sweet cream ice cream, my daughter had strawberries with strawberry ice cream. All amazing, all delicious. Cashier was also pleasant, with a warm smile. Definitely recommend, was around $23. Not cheap, but in pricey Citywalk, it was worth it✔️
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November 2022 by REICH7
This is a little more than your trip to DQ, your order is made how you want and right in front of you. It's a little pricey, but a very good premium ice cream unlike store bought.
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August 2022 by LadAndHisTravels
Great service, really friendly, the ice cream was delicious, has the Birthday Cake, portion size was large and reasonably priced.
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July 2022 by Frank D
I was surprised by how well the line flowed when we went. It was a hot July evening as the park was closing. The line was out the door 15 people deep, but moved really well. It is not exactly the fasted process for getting ice cream to begin with, but they had it going really well. Yes, there is a bit of a premium price because of the location, but it isn't too crazy. We enjoyed it and would go through that line again.
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July 2022 by 313kareng
Delicious ice-cream and friendly staff. Plenty of flavours to choose from and great to see your concoction being made in front of you. Only sorry that I didn't manage a return visit again before I left Orlando.
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July 2022 by K4754XLbillb
This was a welcome sight on a very hot day very friendly nd quick service the food was good and fresh could not fault
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July 2022 by Joe G.
Service was insanely slow, she asked us our orders about four times, leisurely walked back and forth while she was making our milkshakes, talked almost imperceptibly quiet, and the place seemed extremely unsanitary. Only giving two stars bc the ice cream was good.
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May 2022 by cjsmack
The ice cream was excellent and have no issues or complaints about the product or who prepped it. The issue we had was when checking out. We buy Universal gift cards so we don't have to carry cash or credit cards. When it came time to check out we were told their gift card machine was broken and couldn't take it. We ended up using some of our cash reserves but came close to putting the ice cream down and walking out. I know, it sounds petty but we don't like spending cash and thought it was weird no other stores we visited that day had issues and something tells me their system is no different than the others.
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April 2022 by Linda C.
-1 star for only having mint & strawberry ice cream, along with a few topping choices. however the worker was nice and the ice cream was good.
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April 2022 by Patricia W
Do you like to go to cold stone when we’re traveling. I always get the same ice cream all the time the girl made a mistake this time but gave it to us for the right price. The restaurant is fairly clean and the service was pretty good
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January 2022 by cj_alderman
Super quick to get in and out. The employees are wonderful and love putting on a show while they are preparing the ice cream. My kids love going here when we are on vacation because it is so yummy and entertaining!
