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October 2023 by Ruben G.
Had a horrible experience with the Mgr of this location, when I asked to have info on someone above to speak with He said "Its illegal" for him to give a phone number or email for someone above him. A quick google search gives their customer service number. Why Lie? Regardless of the issue there is no need to lie to a customer just because you don't want to do your job. Poor management means poor customer service for those below him. Avoid this CVS.
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August 2023 by Google user
I use to like CVS. Now it's always horrible customer service at the one I use. They don't answer the phone, and if they do your on hold for a unreasonable amount of time, they're rude, and could careless about customers. You have continuously repeat yourself, its like they don't understand you. My entire family will be changing pharmacies.
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April 2023 by Juni Robinson
The pharmacy technician Danny is very sweet and makes my medication pickup an easy process, especially when I just want to drive straight home from work! :)
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February 2023 by Daniela Martinez Neira
Gracias pero tuvieron mucho tiempo refill de mis medicamentos y decían que no tenían
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May 2022 by Gladys Diaz
Very rude un pharmacy
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August 2021 by Brittany H.
The worst pharmacy staff I have ever encountered. Never answer the phone, can never answer any of my questions, and they are all just rude. Got yelled at on the phone by a man who sounded like he had an indian accent and made me feel belittled for asking about my insulin. The people are absolutely clueless. I've had so many bad experiences here.
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August 2021 by Rachel B.
Don't bother getting your prescriptions filled here unless you want to wait forever... absolutely no line and took over 10+ minutes for anyone to notice me waiting in the drive through
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May 2021 by Rachel G.
James is the best employee of this location! He is so nice to everyone who walks in, doesn't forget to make small conversation with you, and even when it's so busy, he will still go out of his way to make sure you're okay. He always reminds you when your coupons/ECB on your CVS account is expiring, what deal can be applied to your at-the-time purchase, and will always make sure you rack up those points by reminding you to scan your barcode/type in your phone number. The amount of times I forget to scan my barcode to get these points! I've literally seen him run the whole store himself when there's 25+ in there. Thank you James for all your hard work! We see the smile under your mask every time you're working. We appreciate people like you!Other than that -- this location is probably the cleanest CVS I've been in. There's always someone on the floor restocking the shelves, barely any dust and smells like Clorox (which is a good sign). They barely run out of much needed items and they have their own self check out machine. The pharmacy is pretty slow, but understandable. Lots of parking outside and even if it's located on the main road, it's not that busy only because the employees of this specific CVS know how to keep the line moving. Whoever manages this location is doing is right!
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May 2021 by Scott Maloney
Looking for new pharmacy. First time customer. On hold over 30 minutes. Asked same question after holding. Doctor had to call in twice. Given contrary information. Script not ready when I went there. 0 out of ten.
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March 2021 by John M.
This particular CVS location is located on the corner of East Colonial Drive and Rouse Road. It is a convenient location, especially for those who travel East Colonial Drive. There is adequate parking and it is a stand-alone building.All in all, it is a good location to stop by and grab what you need, whether it be a prescription or just some form of sundry.Service was decent and I had no real issues on my trip here. If you need something that a CVS would carry, stop by and check here out.
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June 2019 by Rick Rodis
Horrible, cvs only cares about bottom dollar, nothing else, very rude
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April 2019 by Stacy F.
Very standard location with a somewhat difficult parking lot entry and exit. They have everything you expect here. Hubs needed a stop off for some stomach meds and was easily able to find them and pay quickly. The store is setup as most locations are, so navigating is easy if you know what you want. It could use a good pressure wash and paint, but cosmetic issues really. The parking lot is a downer here. It's off a major road and there's always high traffic. Getting into the lot is easy if you're coming from the correct direction (towards Waterford from the West). Not so easy if you have to turn in from the other side as it's at light and a short entry in side road with traffic. Overall: B Standard location. Eh parking lot. Watch for crazy drivers.
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April 2019 by Adriana A.
A quick place to get the things you need. I have to shout out the manager though I think his name is Tony. He is always helpful and says hello. He seems always ready to help saw him taking out the front trash before closing to haul it all the way to the dumpster 50 mins to close. Kudos that shows a manager who is willing to led a hand.
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March 2018 by John Surabian
Why is it so difficult to get my prescription delivered to me? Same thing every 90 days, so aggravating!
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March 2018 by Helen Blandon
Very nice customer service, very clean and organized...