October 2022 by DeLeon D.
This CVS has gone down the drain.My Mom needed her prescription, we were calling the store for HOURS. I was at work, so I am calling and calling - I'd hear the somber hold music for a few seconds then it stops, but the iPhone shows the call timer still going. So, I get off work, pick up Mom and head to the pharmacy. There was NOT A SINGLE customer there but there were 4 people behind the counter! We ask why aren't they answering their phone. She says no one has called. And asked if I have the right number. We have been living in Metro West since 1991 when it was Eckerd Drugs before CVS. Like HELLO this is the only number I have EVER had for a CVS! We ask about our script and it required 3 of 4 people in the pharmacy looking at a single computer monitor to figure their shit out. As they are doing this, I call the pharmacy - same thing! Somber music for a few seconds and then dead air and the phone wasn't ringing while I'm standing back there. I told them , I'm on hold and there is no answer, one older lady and middle aged lady start smiling hard trying to hold back a laugh. I spoke to Will the manager and told him tomorrow he needs to go back there and turn the ringer on. By the look on his face he knew the complaint was coming about his pharmacy staff. I'll make this complaint to their corporate office as well. I've been trying to get ahold of MW CVS from 12 noon right until I was in their face at 7:48 pm Friday October 14, 2022!Just riding the clock and not answering the phone, doing ABSOLUTELY nothing. Ridiculous! I didn't think to take a pic of them and post it, I should be making another visit soon and I'll update y'all. A person working there did say there have been many complaints. A store closed down and these lazy asses got moved to MetroWest because of seniority with the company, and they took the good one and moved him to the Turkey Lake Store. You are dealing with people's health and their drugs needed to survive! Get it together!
