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March 2024 by Ana Paola
"The customer service at this pharmacy, particularly from the manager, is exceptionally poor. Despite multiple attempts to communicate over the phone, he consistently hangs up without allowing customers to speak. This behavior is both unprofessional and disrespectful. Additionally, simple inquiries are often met with insistence on in-person visits, creating unnecessary inconvenience for customers. While I can't rate them a zero, the service here merits no more than a one. It's truly disappointing to encounter such rudeness and inefficiency."
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January 2024 by klarfaerie
Called 5 times to get life saving heart medication transferred and was intentionally hung up on 3 times, ignored for 1 and put on hold while I could hear people check to see if I was still on the line and not saying anything. It was a girl, would’ve asked for her name but she would’ve just hung up on me. If I go in cardiac arrest because the employee simply was too inconvenienced by a patient calling, my blood is on her hands.
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January 2024 by Tamara Waldon
If there was a way to give ZERO stars I would! I’ve called this pharmacy 5 times today, waited on eternal HOLD, then someone picks up the phone and hangs up!! I called the store manager, Kenny and asked that he let the pharmacy know this was happening and his response was “the Pharmacy Manager is back there! All I can do is transfer you”! He transfers me back again and this time after waiting on hold, I was sent to their general mailbox! If they can’t ever answer the phone, when will they ever listen to a VM Msg! I’ve NEVER experienced this level of unprofessionalism from any CVS I’ve been to across the country! This is unexceptable and something should be done with this staff!
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October 2023 by James Renn
Pharmacy staff should be paid more and usually unstaffed by 1 person & then maybe then we'd have positive results ??
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October 2023 by MacDalye Mathurin
CVS specially the pharmacy located on 7665 west colonial Dr Orlando Fl 32818 is ones of the worse pharmacy once it’s comes for your prescription they staff in store have asked me personally to call in advance to confirm my prescriptions I’ve call several times they’ve put me on hold then they’ve hanging off the phone 3 time in 1 days within lest than 45min after I confirm my information the same lady told me to wait twice the first call the second call she hang off the phone then the 3rd times did not even say a word to me she just picked up then hang off right away that really disappointed on CVS customer service specially they are the ones whom changed my days supply change from 90 days to 30 days I even ending up paying more for nothing I will definitely go to store then change my pharmacy location to a different one
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September 2023 by Katie Rojas
if you go there, the shelves will probably look empty and most likely what you are looking for won’t be there. No one is ever up front so you’ll have to wait. OR they’ll pretend like they don’t see it and pretend to be busy. If you wait to the point you consider going to the pharmacy to pay. They’ll act d*** and tell you to go up front.
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July 2023 by Rachelle Guizella Blas
male cashier, named Mark (newbie i guess in the counter) is really disappointing, been using that branch for my moneygram transactions for long and he dont want to process my transactions because he said different passport number. How come? I've been using the same passport since i started sending moneygram in this branch, west colonial for almost 10 times. And i am not receiving, i am sending. This really sucks, he has no good customer service. I took public transport just for that and came back home so mad not being able to send money that i need to.
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May 2023 by Carlos Fernandez
Pharmacist the guy doesn't respect the elders, my mom want it to ask a question he was really rude. Never coming back
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March 2023 by Hector Molina
One person working the entire sales floor, waited almost 15 to purchase something, (which her response was, it was not 20 min whatever in a rude manner) it sure felt that way as I tried to explain. I could not use the self kiosk because it was a locked item. The her excuse was she was dropping a deposit, the issue was how rude she was about it and I was literally told (you could have gone to Walmart then).We have been going to this location as it is our selected pharmacy since I have a large immediate family. It is unfortunate we will be changing even personally knowing someone at the pharmacy but I refuse to give my hard earned money to a location that has employees that do not have simple courtesy and understand customer service which is the main factor when you REG deciding where to shop at.I would not recommend anyone going to this location unless you have nothing to do and or feel like being treated like you need them not the other way around, I thought we were the customers???
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March 2023 by S Bella
Disgusting. Please hire better employees whoever responsible for this store. This not how customer service works.
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February 2023 by C S.
Why is this the only CVS that takes 60 hours to get your Covid results. I've been tested a few times before at different CVS and usually get the results in less than 24 hours. It's already 48 hours and they tell me it could be up to the end of the day which is 12 hours away!! Last time I get tested here.
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December 2022 by Den Onde
Pharmacy staff should be paid more and maybe then we'd have positive results ??
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September 2022 by Levi C
God help you if you are stuck using CVS for your prescription, every single pharmacist is rude they can never answer calls or questions, they don't care about you. If you have an option to not use CVS - take it and run, I know I would, but you can still save yourself.
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September 2022 by Sandra Rivera
Pharmacist in this location are really rude hang on you and pretend they don't hear you. This just happened to me09/14/2022 9:40 am
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June 2022 by Katherine G.
The pharmacy is absolutely ridiculous here. I had a covid test scheduled at 3:50. The line was long for pharmacy so I parked and went inside at 4 so because I need to be covid tested for travel purposes and cannot miss this test. When I went inside, I spoke to the pharmacy department who told me I was good until 5:20. I went back into my car, went through the pharmacy drive-thru and they told me the canceled my appointment because of being late and that the nurse performing covid tests leave at 4. I cannot believe the incompetence displayed by this staff. They recommended I go to a clinic 45 minutes away at a $150 cost and expressed their apologies for the misinformation. They said there was no way they could get me in for an appointment in the morning for a rapid test or anything. To have given me false information for a serious situation and provide absolutely NO help and accommodation for their mistake is unacceptable. They cannot even get times correct, do NOT trust them with medication.