-
March 2024 by Katye W.
We have been here many times and have been pleased with the quality and timeliness of their work. However our last visit was sub-par. The primary problem was the rude, ignorant behavior by the receptionist. After questioning a difference in the cost of a repair I was asked to step back with an attitude that suggested I had just contracted leprosy and might infect her. When the owners came in to resolve the issue she again ordered me to step away as if I had no right to know the resolution. At no time was I rude, loud, aggressive or assertive so I hope it was a bad day on her part and not her normal behavior. Sadly I will never be back because of her nor will I recommend anyone else go there.
-
March 2024 by Doug Marinosci
Very friendly and knowledgeable staff that aims to provide exceptional service for their clients!
-
March 2024 by Will
I just met DB Collision for the first time and I’m beyond impressed. The shop is operating on another level compared to other body shops and its operations, people, and processes are what all businesses should try to emulate. They have undoubtedly set themselves apart from any competitors that I’ve ever interacted with in multiple states and anyone that truly cares about their vehicle should understand that this shop should be your first stop and I would bet would be your last stop. I’m not a rich person and I’ve been on my own since age 23, but I really think that any money spent with them will be a great investment in my vehicle. I haven’t had them do any work on my vehicle yet, but I feel obligated to inform other consumers about my positive experience meeting them and touring their facilities. I have no problem writing bad reviews for businesses that earn that negativity, but in this case I feel they deserve to be recognized for being awesome.Christian is extremely knowledgeable, genuine, and it’s obvious he enjoys what he does and who he works with and who he works for. Emma was great to talk to initially, very friendly, and clearly one of the reasons that they operate so efficiently and effectively. I even got to say hello to the owner Drew who seems like a great business owner and I would bet he takes as good of care of his team as any vehicle they work on. In a world where many businesses make most interactions transactional, this business made my first visit an experience and I’m grateful to have met them and hopeful they will want to make my vehicle look amazing for a fair price.DB Collision is pretty far from where I live, but I really feel that it already seems well worth driving past the other 100+ body shops closer to me. Don’t take my word for it, any consumer should visit them and see the differences for yourself.
-
March 2024 by Mike Adani
DB Orlando was great. They made sure my car looked the same as before the damage. They made sure the insurance company was held accountable and fought for their customer. Thank you DB Orlando.
-
March 2024 by john Valentine
Wow! Unbelievably professional and thorough. Nice to see a business run so well. Everyone and everything is impressive when dealing with them.
-
February 2024 by Luis Paredes
Awesome customer service! Excellent leadership ... very friendly and professional.
-
February 2024 by Sean Brody
Great staff great service. Was it a horrible situation and they made it as easy as possible. Give them a chance you won't regret it
-
February 2024 by Dean Bryant
Simply the best customer experience I have ever had. I will never go anywhere else!
-
February 2024 by Daniel Broussard
This was the best body shop I’ve ever had to deal with. They were incredibly friendly, professional, and on top of helping me out. I would recommend them 100% of the time for body work. Emma and Christine were amazing and followed up. They were always happy to answer my questions and help me figure things out.
-
February 2024 by Chonsten Jennings
They are more that a collision shop. If you are working with them they make you feel like family. Their level of attention to detail is operated at the highest level. Communication is top tier. I am grateful that I came across db collision!
-
February 2024 by Candice Ortiz
It was the worst experience ever. My accident happened March last yr 2023 with minimal damage to the front, but my airbag came out. I never got my car back til May, the 1st time. I had to beg them for a loaner b/c I travel with my job & my insurance were done paying for a rental. Still wasn't fixed b/c my lane assist was off and my fog lights are 2 different colors now. Took it back to them & they still didn't fix it. Had to take to dealership & pay money out my pocket to put on there diagnostic test to figure out the problem with the lane assist. That part finally got fix & I got my car back the 1st of July. Til to this day they never changed my lights to the right color. I'm a widow & I felt like they took advantage of that & also they do not know how to fix Acura's properly. Some of the employees must be colorblind to not get my lights the right color. I also found out later that they are not a Geico affiliated body shop so I do not have the life time guarantee on my body work that either the body shop or the insurance told me about til after the fact. I choice this body shop because they had great reviews but now I know never to go off that with body shops again.
-
February 2024 by Jonas Goodridge
Came here to get a water leak checked out, the ladies in the front were super kind & helpful. Christian & Bobby helped out a lot with getting my car issue situated. Will definitely come back here again if something ever happens to my car.
-
February 2024 by Jose Mandes
They did an awesome job and color match on my car
-
January 2024 by Ticked O.
Fraudulent billing, manipulative staff, over priced mediocre work and an absent owner that only raised his head to respond to my one star Yelp review. It was no secret that my partner and I were super disgruntled with your processes and by the $4300 bill that they shafted us with.... They held my car ransom until it was paid in full. They also offer a 3rd party loan shark payment option if you're dumb enough to sign up!! Progressive had already paid DBC more than $10 k for a fender, light, rim and some paint.... Why are your practices so downright shady and underhanded? May your conscience keep you awake at night knowing how badly you treat people! This business is under review for ripping people off.... Customer beware!!! Take your car elsewhere.
-
January 2024 by Gabbi H.
The staff here is very friendly and helpful. Very knowledgeable, and they were able to promptly resolve a small issue for us without any runaround. The waiting area is very comfortable and I will definitely return for any future needs!! Definitely recommend.
