Delta Van Lines

Most Recent Comments

• August 2018 by
  very smoothly
• June 2018 by Arianna Nicolaysen
  We moved to Texas 2 years ago and used Delta Van Lines. First, they had a truck break down and so had to send a different company to come pick our stuff up a day early to store it until a new truck could pick it up. Then it took them over 3 weeks to deliver the truck. When they delivered it, it was almost 10pm. They were supposed to do all of the unloading, and assemble the furniture. They didn't assemble any of the furniture. The poor movers were on their third move that day
• June 2018 by Arianna N.
  We moved to Texas 2 years ago and used Delta Van Lines. First, they had a truck break down and so had to send a different company to come pick our stuff up a day early to store it until a new truck could pick it up. Then it took them over 3 weeks to deliver the truck. When they delivered it, it was almost 10pm. They were supposed to do all of the unloading, and assemble the furniture. They didn't assemble any of the furniture. The poor movers were on their third move that day, and they were so exhausted that we had to step in to do a lot of the unloading. They tried to give us furniture that wasn't ours. A lot of our stuff was missing or broken (broken dining chair, dents in our washing machine, broken changing table, missing cordless drill, missing cooler, crushed boxes, etc.) When our stuff was packed up, we made sure that the couch was covered and protected. When it arrived at our new home it wasn't covered or protected anymore. While we were waiting for everything to arrive we were trying to figure out an arrival date. We also needed a couple of extra days (until our first paycheck came in) to pay the final half of what we owed. We thought this request was reasonable since we were accommodating and allowed them to come get our stuff early, and then take over 3 weeks to get it to us. We talked on the phone with a sales manager named Natalie Fluegel. She told us that we couldn't have the extra couple of days, and that they wouldn't be delivering until we paid. I respectfully expressed that while I understood the policy, I was frustrated with the fact that we had been very accommodating to them when they ran into issues with their truck, and getting our stuff so late, but that they wouldn't reciprocate. Rather then apologizing, showing empathy, or even expressing that she wished she was able to help, she began yelling at me. I hadn't raised my voice or been disrespectful in any way up until that point. We had a heated exchange, my husband took over, and then we hung up. I have never experienced such a lack of respect from someone. I would have understood if I had spoken to her disrespectfully. But I didn't. In the end we were able to pay what we owed when the stuff was delivered. Delta Van Lines was disrespectful, lost and broke a lot of our stuff, and took way too long to deliver the truck. I will never use them, nor any moving company again.
• May 2018 by Linda D.
  Delta Van lines picked up our furniture and furnishings on April 16 with the promise of a 7 to 10 day delivery. It is now May 3 and no furniture, no furnishings, no responses to emails or phone calls. The office manager, Natalie, will sweet talk you and tell you how wonderful things will be. Don't fall for this. After reading these reviews, I am sick. I have no idea where my furniture and furnishings are. I don't know who to turn to for help. These people ought to be put out of business. And after this review, i'll probably never see my things again.
• February 2018 by Sarah A.
  Dont. Just don't. We used them for our move to seattle to Orlando. Very unprofessional. And rude.
• February 2018 by
  Delta Van Lines was a terrible experience. They are brokers and don't let them tell you differently. My sales person, Natalie, was quite nice until I started having problems. Then she would not return my calls. She promised me that they used their own trucks and drivers ( except upon rare occasion ) . Not true. My pick up was "Big Boy Moving." Four guys in which one was on the phone the entire time, one was skyping in the bedroom with the doors closed and the other two were working. The head guy immediately told me there would be an extra $300 for a long haul and $150 for a bulk shipment. I had told Natalie the elevator was right there next to the loading dock at my apartment. She said no problem, no long haul charge. The bulk charge, I never did understand and they really couldn't explain it . When I called Natalie while this guy was trying to collect this money, she said and I quote "Well I will never use them again.". She said she would call me back and that's the last I heard from her. I was stuck. I ended up calling Big Boy Movers and they had no answers either. Before the movers were done, they came right out and asked me for a tip. Of course I gave it to them, they had my stuff. But they literally asked me. This was the most unprofessional experience I have had moving. I have written an email to the manager Joshban Molina who has never responded. Natalie stopped communicating the minute she had my money. The only good thing that happened was that they were on time. I do not recommend this company at all. Besides the rudeness of the actual movers, there was no support from the company I had hired, Delta Van Lines. They could have cared less.
• November 2017 by Troy M.
  No one expects moving to be a pleasant experience. You go into it knowing there will be hiccups along the way. What makes it bearable is having the trust that the people you've hired are looking out for you and your stuff. Delta Van Lines and everyone associated with this company showed me time and time again that I, my family and my possessions were completely worthless to them. Delta is so bad and this moving experience so hellish, that we'll be using all of Yelp's review character allotment with this one--so pour yourself a glass of R.C. and settle in. Our story begins on June 18, 2017. I spoke with Neil, a relocation consultant at Delta. The move was from Mississippi to Chicago, roughly a 10 hour drive. We scheduled the move for late June and for the truck to arrive on July 1. He asked for a list of items and other info. I paid the first of three deposits and got an emailed estimate. Upon receiving it, I realized some of the assigned weights for the items were wrong (ie a kitchen garbage can at 42 lbs and a bicycle at 60). The weights for the items in question got amended and N told me the new price would be reflected on a future payment. On June 26, I spoke with N and was told the driver would call me to arrange pickup. Within an hour, I received a call from the driver, Josh. We agreed on 6/27 at 9:30a. J and his crew arrived the next morning. At about the three hour mark, the loading was complete. J gave me the inventory list to check it for accuracy, sign it and pay my second deposit. The paperwork was from Pryco Movers based out of Orlando. Delta sources out their moves so who knows who you'll get. I asked J about the credit for this payment due to N's overcharge earlier. He said he didn't know anything about that (shocking, I know) and that I'd need to called Delta to have it fixed for my third payment. I asked when I should expect him for delivery on 7/1. "It's probably not going to be July 1," he said. So when? "I can promise within three weeks." Oh, so you mean AFTER all of my possessions are loaded into a truck, I've signed and paid, you tell me the agreed upon date is no longer what we said? Telling my wife this news fell between reeds under the fingernails and a basketball right in the face on the Pleasant Scale. What followed, dear reader, was weeks of calls, texts, emails and broken promises. J called on 7/3 to tell me the truck would be in CHI "on July 13 or 14." I texted and called on 7/10, 11 and 13 asking for updates and got no response. Delta's office was useless too. They gave me two different numbers to "dispatch" that went to voicemail after a few rings. I'll let you guess if the messages I left were ever returned. On 7/16 I called Pryco Movers directly and was put in touch with J. His excuse for completely ghosting me was that he'd been in Kentucky. Guess what! KY has phones...ones that work. J said he would check on the status of the move and get back to me. Never heard from him. After more calls, J finally picked up on 7/21. Through stammers and meaningless apologies, he told me our things had been in storage in Orlando and were now being moved by Gabriel (really Graebel, but why are details like company names important?) Van Lines in CHI. He gave me the number of the driver, Giovanni. I called G and he gave me a time frame of July 26, 27 or 28. For those keeping track, that's over four weeks since the items were picked up in MS. G called on 7/26 and told me the truck would be in town on 7/28 "in the morning or afternoon". On 7/28, I was called around noon and told they would arrive by 3p. You don't think it's going to be that easy do you? At 2p, G called again. The truck had broken down and was getting towed (bang head). They arrived on 7/29 and requested the final cash payment. J had told me that I'd be notified as to what the payment was beforehand and it could be in any payme
• August 2017 by Paris P.
  Because your company chose to ignore my endless calls after being a month late, I did, in fact, have to call the local police and I asked them to go by your office. I started to feel like my goods were taken and I had no way of getting a hold of anyone in your organization. The police officer went to your location and spoke with a local neighbor to make sure you were a real company. I finally heard back from you guys AFTER I had to go through weeks of having no answer for my client on the whereabouts of their furniture AND speaking to local authorities to find out what my options were. I do not lie in any of my online reviews. I'm detailed and very honest, good or bad. The items were finally delivered to me, undamaged, but that still does not erase the horror story that you all put me through. I almost lost one of my best clients due to your lack of communication. If it was going to take a month to get something from Florida to Massachusetts I would have went with a different company, or I would have at minimum appreciated open communication so I could have answers for my client.
• July 2017 by Cay M.
  Worst moving experience ever. 1. We were originally told it would take a week to move our things across 6 states. SIX. 2. In the end, it took over 30 days. All we had in the meantime were two suitcases and air mattresses lent to us by family. 3. They outsourced our move to an entirely different moving company, Pryco Movers. This was esp. frustrating bc when we called to get updates, we were told by delta that they simply didn't know where our stuff was--that we'd have to call this company we had never heard of. THAT company took a week to respond to our calls. 4. It got so bad that we truly considered reporting our things stolen. 5. Ultimately, we discovered all of our household items had been taken down to Florida and placed into storage for 4 weeks while they dealt with a backlog of other moves. 6. I cried at least three separate times during this nightmare. I had no idea moving companies could get away with practices like this. Needless to say the next time we move, we'll approach the process very differently. I will NEVER use this company again and I sincerely hope that no one else makes the mistake in using this company either.
• May 2017 by Holly Wood Smith
  The owner was a dream to work with. He gave me a free estimate, and was even able to come by before hand to see what big furniture we needed to move. Day of, they came by at 9:15 am, and were already prepared to move everything immediately. They didn't waste any time, were very professional, and were very prepared. They were SUPER QUICK!!! Once we were fully moved in, the even mounted my largest TV back to the entertainment center. I'm really impressed, and happy that my growing family found them. My furniture was safely taken care of, transported, and delivered beautifully.
• April 2017 by Vanessa B.
  I recently moved from Chicago IL to Orlando Fl, a friend recommend the company and Im happy I decided to go with them. The crew took good care of my stuff, they are very professional and courteous. The price is affordable and they delivered my stuff in a reasonable amount of time. I definitely recommend this company!
• March 2017 by Xavier Perez Quiñones
  They did an excellent job very organized fast and professional everything arrived in perfect conditions nothing broken or scratched I liked the service of the employees they're very friendly I recommend them!!!
• November 2016 by Noelle Crawford Hill
  Delta van lines made my moving experiences painless. Josh was exceptional he was very professional and polite. They took great care of all my furniture and belongings. I will definitely recommend them. Plus there rate were reasonable. Thanks Delta Van Lines.
• November 2016 by Rachel B. I.
  I have used Delta Van Lines 4 times In the past 10 years. they are very quick, professional and courteous. I will recommend them to all of my friends and colleagues .
• July 2016 by Emily S.
  With 1-star being "they've lost all of my belongings," I give Delta Van Lines 2-stars as uniformly worse and a far larger hassle than either Allied or PODS, which I used the two other times I moved cross-country. The reason I chose Delta this time is because they were in my origin-city metro area, and they had availability within the month. Having had good experiences the two other times I'd moved, I held my breath that Delta would be ok, but there were several problems: 1) Damage - several of my items were knicked or damaged beyond repair after transit. A quarter+ sized dent was left in the wall of my origin apartment. 2) Poor Packing - One of the very few items that I did not self-pack was my television, so it would be well-protected. The flatscreen was dented in two places in transit, rending it destroyed, a reflection on both the packing and the transportation 3) Poor record keeping - I *think* I received all my boxes, but items were not checked off well when delivered 4) Bungled delivery - I paid an additional amount for two separate delivery stops: one at storage, one at my apartment. When the movers delivered items to storage, they only had about half the storage-designated items, which meant I needed to schedule a second time to go back and meet them. 5) No consideration for parking permits - my destination city required parking permits (which require at least 3-day lead time). I did not have permits when they called to say "we'll be there 3 hours," about a week after loading. Later, I applied for and paid for permits on my own in anticipation of arrival, but the movers were not able to schedule delivery at the time of the permits I had booked. Finally, the truck arrived at 10pm on a Wednesday night, double parking on a neighborhood street and disturbing the neighbors inside my building. 6) Poor dispatch - After the initial delivery attempt when I did not have permits to park, I waited over 6 weeks for delivery to actually be confirmed, several times holding time out of my weekday schedule (and one or two weekends, too) to be available for movers who never came. The local delivery fleet seemed limited and dispatch seemed dis-organized, eg "It looks like this is probably scheduled for this Thursday, but I can't say for sure" 7) Poor customer service - When I called Delta to close the loop on my general experience, the manager suggested that things like damage to property is just part of what comes with moves. Further, he did not seem receptive to my feedback about the subcontractor. As mentioned in other reviews, Delta subcontracts out. I got "Better Rate Movers" for my move. As the name suggests, emphasis is on a low rate and not high quality. Until Delta re-considers its subcontractor portfolio, poor performance of those subcontractors will reflect poorly on them. If you do move with Delta, I recommend that you pay extra for Full Replacement Value of all items to hedge on possible damage. I also recommend that you research city permit requirements upfront before booking and include those parameters in your agreement. Delta will not research this for you or build it into your moving plan otherwise. If you can avoid moving with Delta, I recommend that you do that instead.