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April 2024 by Amanda Gayle
I’ve been to the drive-through at this location four times within the last few weeks in the morning and have never actually received food or beverages. Every time I go, they either do not have food or they do not have decaf coffee. I have tried to get it multiple times and it’s either one or the other they don’t carry on that particular day, I get to the store 5 o’clock and 5:30 in the morning and hopes to get items before I head to work but have not actually been successful at getting them from this location. The person taking the orders is always short and abrupt and never has any answers as to why they don’t have those items.
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April 2024 by Gabby R
Ordered through the drive thru, said the drink I wanted and the size. Clearly the woman taking my order was not listening because she proceeded to ask me what drink size I wanted. When I got to the window they handed me the wrong drink, I told them that it was not what I ordered and I could hear the woman who took my order in the back saying “Um what??? She definitely DID NOT say that” Very rude to be talking about customers like that right in front of them instead of just owning up to the mistake. Every time I’ve been to this location my order is consistently wrong, more times than I actually get the correct order. Been over a year since I’ve been to this location and I was hopeful that things had changed but evidently not.
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April 2024 by Priscilla Puccio, Realtor
Very cold taking order and giving me my order. Handed me a loose lid rather than replace, also did not get order correct. The girls need retraining or just don't work with the public if miserable.
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April 2024 by Rachel M
Avoid this location! They mess up every order. Drinks are just horrible. Are always out of munchkins and donuts, you have to wait in a ridiculously long line and can’t even get out when they don’t have what you are trying to order.
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April 2024 by Leona Rivers
Horrible location. 9am in the morning and they are out of donuts. How dollars you a donut shop and don’t have donuts!
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April 2024 by Leona R
9:30am on a Saturday and no munchkins. This location never has munchkins. Like how do you have something on your menu you never have. Put a sign out on your menu because 9 cars in the drive thru I waited through and you can’t go anywhere because of the barrier once you’re in line. This location is horrible!
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April 2024 by Nancy Adams
Bagley was ice cold and almost no cream cheese. Long wait, counter person not welcoming. Overall not a reason to go back. Sad.
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April 2024 by Debbie F
Tuesday, April 9, 2024, 8 AM review. I think the workers are high. Or they are hung over. I don’t want food from them. I walked out. My order was done incorrectly and it’s been done incorrectly at this location before. The coffee was only filled halfway. I don’t trust eating or drinking the products from this location.
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March 2024 by That Vette Guy
The young lady at the counter wasn't exactly friendly. The place is really slow. If you go inside, they tend to focus on the people in the drive through
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March 2024 by Shane Gray
This was an unusual experience for me this time. Although my order took an extensive amount of time to receive, that was not what made it unusual. An employee taking a smoke break at the table just outside the entry door. Taking a smoke break is ok if it's tobacco! This employee, while wearing a DD uniform, was toking on a joint. Yeah, smoking weed at the entrance to the restaurant. Maybe this is why the orders were taking so long to get. Just a guess.
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March 2024 by Patrina Kelly
I don't know why, but everything thing we've ordered from here last month was really bad. The donuts' holes tasted like they had been brushed with raw eggs. And they might have been. But I also looked on reddit, and they also said something about the weird taste. I ordered an iced coffee on another occasion, and it was terrible. My husband wanted to take it back, but I was like nah I just won't go to this location anymore because they are consistent and being bad. Now, he hasn't had any issues with the food, just the service. But he still goes cause it's close. I would rather just go to the next one further up colonial.
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February 2024 by Nel Jara
If you can avoid this specific DD at breakfast time, do so. They are super slow, they get annoyed if you say hello more than once when they haven’t responded once. More often than not, they mess up your order.This is most of time but obviously sometimes you come across some staff that are extremely nice. If you can go to the one near lakeunderhill and alafaya they’re amazing.
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February 2024 by Zenaida Rodriguez
Went thru drive thru last week asked for an iced butter pecan with two pumps of caramel whipped cream with a caramel drizzle. Ask the person to please repeat the order he sucked his teeth and proceeded to tell me the order. Received the order and there was no caramel drizzle girl at window added the caramel took the coffee only to realize as I was driving there was no ice. I vowed never to go there. Today I went there n advised the cashier as to what transpired. I asked to speak to the manager she stated the manager was not there. I asked her to comp coffee she wanted to confirm n then said no. I asked her for the managers phone # and lo and behold he appeared. Very condescending threw me for a loop and asked why would the person not put ice in an iced coffee. Wow how can I respond to that why did I not come back if there was no ice. I come to get an order that was ordered exactly the way I ordered it. Then I have to be at my place of employment. I left n cursed him out. I’ve lived in Avalon park for 11 years n since the customer service has declined. Especially for a manager not to attempt to make it right. My business is done and I will make sure to advise ppl of this service. Training would be suggested. Leaders lead and this manager has certainly set an example to his employees.
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February 2024 by Lonnie Cross
Stopped in and they didn’t have much. They had no munchkins. A Duncan Doughnut with no munchkins? The kid behind the counter was friendly but he didn’t seemed to be too concerned about their lack of doughnuts and no munchkins.
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February 2024 by Sheila O'Ben
Why do I go here?!?! Worse Dunkin I have ever been to. Went to get the Dunking Super Bowl drink and she had NO CLUE what I was requesting. Oh, and they didn’t have it. It was arriving in the truck any minute. This was at 8am on 2/12 - the day the drink was to come out. More complaints…. Drinks that we did order came out dripping and we were given no napkins, we had ordered a muffin at the speaker and at the window she had no clue, we asked for a receipt and the register didn’t have paper in it. This Dunkin is poorly run and I just spent $20 on donuts, a muffin and 2 coffees that I had no interest in buying. Very disappointed.
