June 2019 by Nancy D.
This was my first and LAST time here, if you like a little surprise in your drink go here! . I have been very disgusted and disappointed. I stayed by a nearby hotel and I stopped by this Dunkin right before I went to Disney , I purchased a caramel iced latte, iced coffee and some food with it. As I'm sipping on it I felt like it tasted a bit bitter I'm thinking it needs to be stirred, I start stirring it and I see something floating around , IT IS A ROACH INSIDE MY DRINK! I immediately stop drinking and throw out the food and the rest of the drinks I purchased. I went back that same day only for them to tell me to keep my voice down and not alarm the rest of the customers , not only did I NOT EVEN HEAR AN APOLOGY, they tried to tell me that it was fudge. IT CLEARLY ISNT FUDGE. I was told to write a letter on what happened and that I would get a call back from the manager the next day to take it a step further ... guess what . No call back, so I called myself only to be told "well, what else can I do for you if you've already received your money back for the drink."
April 2019 by KAM
Reasonable DD. They were PACKED in the morning and by 9am were out of most drinks and napkins. The vanilla frosted donut was good, egg wraps good and the croissants were fair but a bit burned. The parking lot is towards the back and there were some very shadey people in there, but I didn't have any problems thankfully.
April 2019 by Brian Proto
Best D&D I have ever been to. Very nice employees. We had a big order and the service was fast and accurate. Keep up the good work!!
April 2019 by Rob T
Decent place to start your day - doughnuts and pastries looked lovely, and the breakfast bagels are tasty enough. Nothing overly special, but for a quick take-out breakfast, you cant go much wrong. Just dont expect the best service!
April 2019 by Sandra
Great and very friendly staff, visiting from NY wish we have energetic people like them. Late evening of Feb 17 for management purposes. They are definitely keepers for your business.
April 2019 by Sudarshan Majmudar
One of my favorite places.I am Donut admirer.Dunkin is the only place left providing fresh good quality donuts for a long time. Best coffee for sure.Hope they would come up with good vegetarian sandwich...lunch...Thank you.
April 2019 by Jose Rodriguez
Cofee and food was good but the wait... not the employees they are doing there best to manage it but not enought employees so makes for terrible wait for 1 bagel with butter.. almost 20min not good at all Managment Hire more employees.
April 2019 by Amanda G.
We stopped here before our drive back to Tampa and ordered ONE drinks in the drive thru. The person working the drive thru repeated part of the order - that was the first red flag. When we got to the window we said what the order was to verify the drink was right and she realized it was wrong. She went to make my drink, but thought that we ordered BOTH drinks and charged us for both! After the second red flag I couldn't bring myself to drink it. Customer service = terrible.
April 2019 by brumlee1
We stop here on some mornings where we dont have to tip to try and save some money on tipping etc, and a nice donut and coffee is what you get. Cheap cheerful and direct. Still cant find a good cup of tea anywhere though here included unfortunately. Down side, staff were loudly talking between each other what happened the night before in the personal lives instead of interacting with the customers but not a deal beaker to stop me going again. Cleanliness is a good standard id say 7.5 out of 10 and prices the same.
March 2019 by John
Reasonable priced food bacon,egg, cheese bagels which I bought for breakfast. Saves on tips that you incur restaurants.
March 2019 by Danielle Hayes
I always make a point to visit here when Im in Orlando. The donuts and coffee are always delicious, and José who works there is such a lovely guy!
February 2019 by James M.
Service was slow, and it wasn't cooked well (plus tasted bad). Perhaps it is because we are used to New England DD's. Staff were friendly enough, but probably not competent. Coffee was awful.
February 2019 by Lisa B.
Could they be any SLOWER??? This place seems short handed, and the employees that are here seem very unhappy and disgruntled. I stood inside in line waiting to order for 30 minutes with only 3 people in front of me. When I finally got up there, the overwhelmed young lady told me that three employees walked out this morning, that's why they're shorthanded.
February 2019 by Shelley H
Slipped in on a rainy afternoon for some iced coffee and was too tempted by all those gorgeous donuts, so I succumbed to a chocolate iced with sprinkles and immediately devoured it. You just can’t go wrong with Dunkin! Consistently good coffee, food and service!
January 2019 by Lauren Finn
The food was very tasty here! I enjoyed the ham and cheese roll over. The strawberry millshake was delicious! The only issue I have is the limited number of staff on the drinks counter. There was only 1 member of staff to make all the milkshakes and hot drinks! We had to wait 22 minutes for 2 cappuccinos. This is very unfair to pressurize the hard working staff like this. The staff were friendly and helpful.
January 2019 by kernowtraveller2019
When visiting Florida we always have a Dunkin good breakfast with a delicious Boston Creme Donut. Our visits would not be the same without them.Donut was as good as ever, however the service was not so good for American standards (forgot our coffees and had to ask).Place is also looking very tired and in need of some major updating. Still we had a great breakfast.
December 2018 by Sridhar T
Just walked into DD for morning coffee and donuts for the kids. Kids loved their donuts(different donuts to choose from). They also carry muffins and hash brown bites. Check them out when you are in the area.
December 2018 by Emily K.
Coffee tasted burnt the. cashier interrupted us twice, while we were taking our order to say something to Someone. Trash cans over flowing, trash all over the floor. Should have looked for another Dunkin', or went to Starbucks.
December 2018 by Wael
A very rude server. I stopped for a drive-thru coffee after a long tiring day, but I found out that the area is very dark and unsafe so I couldn't even see the microphone/speaker area to make an order. So I proceeded directly to the window. Suddenly the guy talked from somewhere and said "how can I help you?" At that point I was passed the speaker area and couldn't go back with the car. So the guy said "I am not gonna help you in a very rude way!" I proceeded to the window to try to place my order but they totally ignored me! That incident happened today in the evening and the guy was tall and bearded with black hair. Couldn't recognize his name though. I am very disappointed!!
November 2018 by David T.
So this place is convenient to me and my work so I stop by to get donuts for work and coffee. First of all, the staff customer service is exceptionally bad. They seem to be annoyed by me ordering donuts and god forbid if I asked for a dozen donuts. Although it is very early in the morning and nobody is waiting in line, I had to wait for a cashier to ring up the bill and then they tell me to go to the next cash register because they don't want to use the other one. I'm sorry I'm there to spend money on donuts. I'm sorry I'm annoying you for ordering stuff.
October 2018 by David L
on our way to pick up transport for a day trip we stopped for coffee and donuts the coffee was just right the donuts fresh and delicious service was prompt and not overly expensive used again later in holiday and again not disappointed will use again in future
October 2018 by Banana427
I love me some DD. The service was SUPER slow. Seemed as if no one wanted to be there. We were not in a huge hurry but, we didn't want to spend almost 20 mins waiting in line for coffee either.
September 2018 by Brian7392
I was heading off to the pub next door and decided I needed something in my stomach so went for the blue shark donut. A vert sweet treat.
August 2018 by MarieC1981
We were a big group of 18, staying next door at Coco Key. We went most mornings for coffee etc and some other times too. The food was ok but they mixed up orders quite often and all the staff we saw were quite unfriendly!
August 2018 by Jen S.
This is a contradiction! You show you are open on Sundays at 6 am on you sign and on google maps and then on yelp you are closed for the day. That makes no sense! If this wasn't right next door to my hotel I would go somewhere else.
May 2018 by Kathleen W.
This is the worst run Dunkin Doughnuts I have ever been to. I literally waited in line for 20 minutes for a frozen coffee, then another 15 after ordering only to get the wrong coffee! One cashier with a line out the door. Not blaming the staff but owner must not know how to run this business.
March 2018 by Kathy C.
We love our Dunkin franchises at home. Always five stars. Found this store doesn't have the same selections available (ok, no biggie) Second day we got breakfast there. Ordered a classic bacon egg and cheese on a plain bagel. Took it with us. Took a bite-it was chipotle bacon. To most folks maybe not a big deal. However, I have allergies-and ANY kind of spicy food makes my mouth and lips blister. So I walk back to store and tell them they used the wrong bacon. They hand me back the exact same sandwich with my bite out of it, unwrapped, with new bacon. I couldn't help but laugh. Flagged down the owner/manager and asked it to be remade. Which they did. I walked back to hotel to eat and found it was COLD. Had to eat it at this point. I will say they cashier who waited on me was VERY nice and pleasant. 5 stars for rudmilla. Coffee was spot on (which was made by her).
January 2018 by Michael Turner
Consistently poor selection of donuts regardless of what time I've gone in. The donuts they do have rarely look like typical DD offerings going light on the frosting and such.
They burned my Sausage, Egg and Cheese croissant sandwich to the point of inedibility. Adequate service and the wait usually isn't long. They don't participate in 'specials' like most others do (2 dozen donuts at a discounted price). It's obvious that they rely on the transient tourist crowd and not repeat business.
January 2018 by Nessy Crisostomo
I don’t have high expectations for Dunkin’. I’m a frequent patron and am usually contempt with their coffee because of the price point. This Dunkin’ had an amazing hot latte. I was really impressed.
December 2017 by Jared Schott
Incompetent staff. Most of them clueless and unfriendly. Messed up food and coffee order. They were real special