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March 2025 by Promise B
I’m truly impressed with Enterprise! I rented a car for a month and encountered no issues at all. Their online portal made it incredibly convenient to manage changes, and when I needed to update the card on file, visiting the office was quick and hassle-free. The representatives were exceptionally helpful throughout the process. Enterprise will always be my go-to choice for renting a vehicle!
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February 2025 by Emily Holtz
If I could give 0 stars, I would. Tried calling multiple times and was placed on a hold for 30 minutes. Worst customer service, go somewhere better. 👎🏻
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February 2025 by Diona Towns
Car smelled like wet dog, brakes were bad and loud. Customer service was horrible
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February 2025 by Bill Siegel
Great service
And product
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January 2025 by MARIA Hernandez
I have been using Enterprise car rental for quite some time, i can definitely say they go above and beyond with their customer service, From the moment you walk in the greeting and smile, make your rental experience pleasurable. The location manager Ari is simply amazing, I even receive phone calls while on my trip to make sure all is well. I highly recommend enterprise car rental E. Colonial Orlando florida for all your rental needs. I definitely rate this location 10 Plus.
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January 2025 by parviz latipzoda
Enterprise car rental is great! They have a fantastic team, and renting a car is so easy. There are so many scammers out there, especially in Orlando car rentals. I had a terrible experience with Awreck Car Rental, where they quoted one price and then tried to triple charge me when I arrived. Enterprise, on the other hand, is the best company to rent a car from. I highly recommend them. Just be careful of scammers when renting a car, as that's how they operate. Enterprise stands out, especially because of the wonderful people working there!
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December 2024 by H Kang
After reading all of the scary car rental reviews in Orlando, I'm glad that I bailed on my zezgo reservation and went to this enterprise location. Everything went smoothly and effortlessly, and it was worth it to pay a little more and get peace of mind that I'm not going to have to deal with scammy nonsense.
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December 2024 by Jose Nunez
The best car rental in Orlando. I won't change it for anything. Good, nice friendly staff. Andn the whole process when picking up the car at the location, is so quick.
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November 2024 by Sam D
Kind and very friendly. Had no issues switching out a car that didn't fit me right. Extremely understanding and finding what I needed.
Now. The only issue and it's not their fault. The cars are slightly abused. Seeing how it is a downtown Orlando hub, I completely accepted it. I needed a ride back to the courthouse, and without hesitation, someone came around the desk to help. 5 stars for service.
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September 2024 by Byron Jacobs
Overall, the rental process was smooth and the car was ready when needed.
RENTER BEWARE - Watch out if you use your own toll pass/transponder. I was told I could use my own toll pass. I was not told of the additional hurdles if I did use it. You can use your own toll pass, but you will highly likely still receive a charge from the 3rd party toll pass company, inclusive of a convenience fee and your tolls. Upon calling Enterprise to address this I was then directed to call the 3rd party. You then have to jump through some hoops to prove you used your own transponder and hope for a refund. I'm disappointed to not know this upfront and to not be able to handle this directly with Enterprise.
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September 2024 by Stephanie Williams
Very helpful professional and convenient
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August 2024 by Whirlwind Johnson Foundation
We returned a rental vehicle at 11:30 and called for a cab to take us to Amtrak for a 1:36 departure at 9:30am. Cab company calls to say there is traffic and they would be delayed. The staff person at Enterprise graciously offered to take us to Amtrak. There are kind people in the world. Thank you Enterprise team for your customer centric work ethic.
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July 2024 by Heriberto Dávila
Bad experience, we called them, we requested a vehicle for 6 passengers, an SUV, they told us that they had it, they gave us a price, and when we arrived they didn't have the vehicle, they wanted us to take a small one for everyone.
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June 2024 by Aaron O'Brien
Great experience and friendly staff. :) love all of the office girls!!! So nice!!
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June 2024 by Sefa Kılıç
Great service. Special thanks for Alex.
