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February 2024 by Matt D.
Representative farzan told me for a month straight he would make sure my trip was taken care off. After me checking back for updates he wouldn't respond or gave me the run around. They lost a sale sooo glad I went to hertz instead! Please check them out. they actually care and have good rates
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February 2024 by Bella Garcia
Train train train train sunset
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January 2024 by Anthony Cummings
Friendly and always respectful good customer service
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January 2024 by Elyscia S.
Had a great experience here. We needed a car rental on an emergency and arrived about 15 minutes before they closed. The manager was really helpful and nice with getting our rental together. The entire staff was really patient and friendly. I typically hate going through the rental car process but I thoroughly enjoyed my time here and will return for my rental car needs.
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November 2023 by Cameron S.
You reserve a specific vehicle class ... and of course it's not available ... and then they charge you the same amount for a lower category vehicle because of "supply and demand." If you want to drive what you actually booked, don't use this Enterprise location, it's a mess -- they have like 4 cars.
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November 2023 by Jessica Walker
Ms Christina BToday you real help me out with remember the Van and the nice lady helping me find my wallet I respect you so much and I pray many more blessing come your way and your team and family way I pray your high up can see this email.Happy holidays
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October 2023 by Seph L.
Trying to figure out whats the point of reservation and make you wait for an hour and counting... they keep saying the car is in the wash... they dont offer ride services, so even though my work is 5 minutes away. So make sure you call them before you go visit them, ask them if they have a car available because reservation means they just have some of your info.
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September 2023 by James Stpierre
It is unfortunate that the clientele that shows up to this place are all rude however, the professional employees at this enterprise do not fall under pressure. They continue to show excellent service not only to me, but the troubling customers. They follow all of the procedures as they should, my entire experience with all of the employees even the ones that were not handling mine business showed the up most respectful attitude.Even after being bombarded with troubling customers, they never cracked under pressure. and did not allow their emotions to reflect their attitude. I highly recommend this location.Charles was one of the employees that helped me. I am terribly sorry for the names I forgotten, but the whole crew is great.
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September 2023 by Mickhel Humphrey
Was given a car, that was not service and as such result, shut down while on the highway. Tried calling but was placed on hold for over hr. Decided to speak with someone on roadside assistant and they had the nerve to give me an attitude like they are the ones stuck on the side of the road. To make matters worse, told me I had to FIND a ride to their nearest car rental location but no uber will come get you so I have to call highway patrol. Talk about top class customer service. Thanks Enterprise. I will ensure myself, company and everyone I know, NOT use Enterprise ever.
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September 2023 by John Smith
I had a horrible experience with this rental car company. The workers at the office on John Young Parkway or not helpful at all. They gave me a defective car and they knew about it. The roadside assistant for my tab for they direct me to go exchange it at a different location, but the other location did not have cars. I wasted my time and my money.
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July 2023 by Marie
It was my birthday weekend and Enterprise did NOT disappoint! When I checked in to get my rental I was greeted by Charles who was very welcoming and friendly. After, BeBe gave me my options for my rental and my girl suggested a Charger since it was my birthday weekend she was so nice and I love her attitude:) I was running a little behind with my rental drop off and called the office and spoke with J.D he was very nice and took care of my concern right away! I just want to give it big SHOUTOUT and THANK YOU to Charles, Bebe & JD :) they really are the Best!!!!
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June 2023 by Lacary Williams
When arriving to pick up the vehicle, the staff welcomed me, and communicated very well, through every step. The staff at 3801 N John Young PKWY location is just awesome. The managers were making sure the employees were doing what was needed as well. It was a lot of customers there on the day I picked up my vehicle, and the managers all stepped in to help, so the wait was not long! TEAM WORK MAKES THE DREAM WORK! SHOUT OUT TO THE ENTIRE STAFF AT THIS LOCATION! 3801 N JOHN YOUNG PKWY, ORLANDO, FL!!
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June 2023 by jacqueline hill
The location on John Young off of Shader Road is top tier. The customer service is A1 and the staff are attentive and polite. They always make sure that my rental experience is pleasant. It also helps that the manager remembers my name.
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June 2023 by Carmen H
The vehicle I rented was completely dirty!! The steering wheel, gear shift, entertainment knobs all stuff one uses. I used the wipe left in vehicle it was brown when I finished cleaning front of vehicle.
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April 2023 by Dj Ndamix
If you want excellent customer service and a customer first attitude, this is the place to go. The attention and professionalism portrait by Amos, Jeff, and Maria was second to none. They made my wife and feel welcomed and valued. Customer service like this should be the gold standard in this company.
