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January 2024 by Chris Vu
Rental provided my insurance company after an accident. Their staff was very friendly, responsive, and made my experience stress free. Picked my up from the body shop and dropped my off there when my vehicle was ready. The manager could tell I originally wasn't enthusiastic about the Ford Edge they arranged for me and gave me his direct line to call him and exchange it for another vehicle if I didn't like it after one day. I ended up using that vehicle the entire rental period; returning it and checking it in for inspection was also seamless and convenient.
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January 2024 by Me Now
Rented a car @ Enterprise. Worked with Herzen Vallejo who provided me with exceptional service.Thanks Herzen..Joe D.
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January 2024 by August Crothers
I had come in last week about buying a car from them and worked with Erik. I don’t have great credit and have never financed a car before but this location and Erik made me feel so assure and comfortable! I didn’t end up buying the car with them but their service was so so wonderful!
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January 2024 by Demi Palopoli
Very efficient & no nonsense staff. I appreciated the fact that everything was explained beforehand & there weren't any surprises except for a $300 deposit bc my license was from out of state. The only snafu was that I had requested a Nissan Versa & got a Toyota Corolla instead without getting a heads-up beforehand.
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January 2024 by Roger Boston
I reserved a one day rental from this location and I must say the customer service was exceptional. Tyler took the time to explain the prepaid toll program which was very much appreciated.
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January 2024 by Linzie Lawton (Tommy Andretti)
Had a great time, the whole team was super helpful for it being the holidays.
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December 2023 by Andreina Viloria
They treated us very well, they give the necessary information, they are fast and efficient. Very thankful.
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November 2023 by Antonio Mass
Service was excellent. Quality of the vehicle was good even though the phone charger didn't work but no complaints
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October 2023 by D J
Shout out to "Double Z". Both Zacks are amazing in this place.Excellent combo, keep up the great work guys..
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September 2023 by Charles Wilson
My car was damaged at tireplus, they rented me a midsize. I ubered there and had a reservation paid. I got there, spoke with someone working there , plenty of vehicles. Got to this shop at 1:30pm they wanted to give me a big van with no gas and made me wait 3 hours. I saw many people come in and rent cars with no reservations. Then the man made me drive it to the closest shop down the road with little gas. They gave me a big van with no gas. They charged for a big van and changed the rates two days later. Not what was rented. He said it was because I was not a paying customer. I rent cars all the time from the Villages and they never give me a problem. The only other time I had to dproblem with this kind of treatment was in Gainesville. Same company. They had a lot full of cars. I do not understand how everyone is a manager or supervisor they claim . Very rude.
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August 2023 by Tim Kunstorf
This process was smooth and seamless by the insurance company; but especially easy because of the high IQ customer service skills and attention to detail by Emily. Thanks for everything!!
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July 2023 by John Ortiz
Bought 3 days extra protection for my rental and they tried to charge me for more days than I needed or had agreed to, very disappointed in the rental and the customer service.... make sure you take pictures of your rental.... garbage rental that smelled like cigarettes with 49,000 plus miles you get what you pay for....
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June 2023 by Ry Bread
It's a shame. I've rented from here so many times over the year, but this last time, it will be my last time. NEVER AGAIN! After a car accident, I selected them since I had no issues in the past. This time was more than unacceptable. First, they didn't have the car that I reserved, so I had to pay extra every day. Remember, this is through insurance, so they only pay so much. Then, on top of that, I had to pay for the rental insurance. I understand that part. However, they called me when insurance called them and extended the rental. They called me saying the rental had been extended with no cost to me. Awesome. I returned the car on time and was told that I had $143 coming back to my card. After a week I went back because my money was not returned as promised. In fact, they charged me another $55 dollar the day I returned it. How? You said I have money coming back to me! When I complained, they simply said someone told me wrong and didn't want to do anything about it. So I complained more and was offered a $25 refund out of the $200 they owe me. I'm writing this review because 23 days later and they didn't even give me the promised $25. What a huge ripoff these people are. I WILL NEVER USE THIS COMPANY AGAIN AND NEITHER SHOULD YOU. THEY ARE THIEVES.
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June 2023 by Ruth Latimer
Would like to express my experience with Enterprise not just with this branch. I was given a rental car from an insurance claim. 2 weeks later the car battery died. I was given road side assistance and that was it. The battery kept dying, so I requested a chance. The branch I was sent to “did not have any available” so I called and requested to be informed when one became available (never happened) 3 weeks later I called again requesting the change, and they assured me the location would have a vehicle available (did not happen) had to wait at the branch for one to be cleaned up. Everything was done so rushed since it was closing time, that I did not bother to ask for a rental agreement. Fast forward today the car gets towed (my fault) no one in either branch I’ve worked with or in customer service is able to help. I even put an escalation on this issues and no one has contacted me. Not sure what to do, because the towing company would not release the car without the agreement!!
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June 2023 by Elandros “Mama Owl”
wonderful company!! Not only did we have a safe, reliable vehicle during the time our car was being repaired, but we had company come into town, and they accommodated our need for a larger vehicle and didn't charge us more for the larger vehicle! we will definitely use their services again if the need arises!
