Enterprise Rent-A-Car

Most Recent Comments

• March 2025 by Andy Davison
  Specifically wanted a 7 seater, Website shows a Dodge Durango (or similar). Rented for the day for $100, Got the car no issue, noticed 3 rows of seats, thinking "great, it's the 7 seater", drove a few miles to our hotel to later find there's 3 rows of 2 seats. One of our party got left behind. Excuse was "it's the hemi package". My reply "mate I didn't order a hemi, I ordered a 7 seater". Got $20 compensation.
• March 2025 by Shiv Kumbhar
  I reserved through Expedia today and when I arrived they say 'we don't have a car, we tried calling but couldn't reach out the phone number ' 😔
• March 2025 by Cliff Foyster
  Great service on the pick up and drop off.
• February 2025 by Dustin White
  Fast and Friendly!
• February 2025 by Gerald McNerney
  When I received the car, it was dirty - had not been cleaned inside.
• February 2025 by Brandon Olsen
  Great rental experience. Amazing service as Herzon is incredible and honest, he helped me with a last minute rental and could answer any question u can think of. Great cars and a reasonable fee for being under 25.
• February 2025 by John Sutherland
  Sorry for the delay on this review I was on holiday last August with my wife and my goddaughters family and I always go here for a car we have had 5 now from enterprise and the service is out standing we had a few car issues and they 4 people that work there we had dealings with them all was fantastic friendly and very helpful and when it had car problems they sorted it out and no fuss so many thanks to Norm, Diana, L.T and Yelenah for all your help see you all again in a few years 👍👍💪💪🚗🚗
• January 2025 by Daniel Smith
  Rude, rude, rude….almost like it was an inconvenience that I spoke English. The lady needs a new job
• January 2025 by Haley Matter
  Been waiting in line/for a vehicle for 3 hours now. Never have this problem with Hertz.
• January 2025 by K Reid
  Rosen center is where I wound up renting a vehicle from. I scheduled a vehicle for the following day because my flight got in at 3:00 a.m. . I walked to the location and the entire process felt so smooth and seamless so there was no problem. Norm and another gentleman at the location made me smile. They explain the information that I needed they provided me with my paperwork and sent me on my way. The vehicle I reserved was not ready and they did not hesitate to upgrade me and accommodate me so that I would not have to be delayed in the process. When someone goes out of their way to make your visit to another state comfortable, that really sticks with you. I hope the next time I'm in Orlando I get the opportunity to interact with these same people.
  Enterprise should be proud of the people who represent them. I cannot say the same for all locations or for all businesses, but this business got it right. Thank you again for your help and for such a pleasant and kind demeanor.
• November 2024 by Chris Kemsley
  Enterprise customer service in general took a noise dive after Covid and the we will pick you up and take you back stopped. This location had a line of four people when I arrived. One person actually helping customers, three people working behind the counter. None acknowledged the rest of us, they would be with us soon, basically no service. Might as well be government employees where one person works and two stand around watching or doing work that could be done when customers aren’t waiting to purchase the product you’re selling. 45 minutes into waiting, still not serviced for a pickup. Technology shouldn’t take this long or be this hard. Especially for a product or service being reserved in advance.
• October 2024 by Soheil Khaila
  The accept reservations online, but when you get there they tell you there are no cars available for “same day reservations” while they have a stack of keys on their desk. Don’t accept same day reservations if you can’t fulfill them and waste peoples time.
• August 2024 by Jesus Rangel
  I booked a rental through the website to pick up at 12pm. I get there and they tell me that cannot accept my driver license because the corner of my license had a small chip to it. I have rented in the past with the same license with the same chip in the corner and this is the first time I get rejected. My friend had to check out the vehicle instead. Plus, they said I couldn’t drive the vehicle cause of the chip on the corner of my license. After we finally check in, they tell us we have to wait for a vehicle. Shouldn’t they have a vehicle ready if there is a reservation booked?
• July 2024 by Henry Lee
  Lack of cars but the good service of the people who work there make up for their deficiencies.
• July 2024 by Kyle Hoener
  Be careful when booking with points. Booked a “Rogue or similar” for 1,600 a day. Received an email confirming a Mirage (small car) and charging my credit card. Then offered me a Corolla saying it is nicer. Tone deaf service and awful web interaction.