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January 2024 by Dave Sheridan
Thank you Norm for sorting out the car, I understand that it was the IT system and we got there in the end.
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January 2024 by Alex Martin
We made the booking and arrived accordingly. The lady in the counter told us there were no cars, to come back after two hours or go somewhere else, with a disgusting attitude, I would even say with contempt.Usually when a company fails to deliver they try to be as helpful as possible or offer certain amenities for the waiting time. This was not the case. Finally got the car 2 hours later.Next day, we dropped the car 15 min after the due time and we had to pay an over charge.So they can be late 2 hours with no penalty?
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January 2024 by Robin Pierce
Lana at front was at exceptional with great smile. Clean car!
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January 2024 by Purnendu Gupta
Want to spend half your vacation day at a rental car location ? You have come to the right place! Welcome to the disaster that is Enterprise Rosen center, Orlando.We reserved online a week back at the 9840 International Dr. Orlando location for the greater part of the morning. We had booked a premium car. We were told the car was not available so they will give us an SUV. Which is great.However it will take 20 mins to clean. Then after 20 mins the manager Matthew Williams showed up and said the car was going to be cleaned. He argued that they are a small facility and it’s not ready yet, he can’t give out the car without cleaning and the availability is what it is.1.5 hours later we are still waiting for the car. No sign of the car or the manager. The counter continues to process people at a glacial pace. Zero empathy customer service notwithstanding the fact that we are gold members!This is a one of a kind experience with Enterprise in my 10 years of renting with them. This seems to be the secret “ruin your day” thrill ride at Disney!!———Update: we finally got the car 90 mins after receiving the paperwork. After we called customer service, the area manager called back, listened and offered to resolve the situation to our satisfaction. It was a good outcome given the situation and what we expect of Enterprise. I am updating the review from 1 star to 3 stars.
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January 2024 by Elthon Figueiredo
It was very difficult to get a car there, I went to 3 different locations but I called one of them and someone had a car for me.
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December 2023 by Nan C.
It was $110 per a day, $650 for 6 days. My drop of time was 7:45am, I called to asked for an extension of 9:45am, the cost was $110. In my opinion that is very unreasonable. I understand it is called Budget cars but I will never rent with them again.
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December 2023 by Buddy Gamers
Good customer service, easy and fast.
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December 2023 by Sabrina
Great service
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November 2023 by Mark Friedmann
FOB wouldn’t open the car the morning after we rented the car. Took 7 hours out of vacation day one to get the car towed, get back to the airport to get another car. Once there the agent was great! But why wouldn’t a rental car company regularly replace those $2 dime size batteries? Had a terrible experience in Spain earlier this year with Enterprise. We were told the vehicle we reserved only to get another 3 hours later and while driving out of the lot saw the car we reserved being given to another renter. Avis or Hertz anyone?
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September 2023 by Three Sixty
They waste your time. I had a reservation and they didn’t have the car I booked and they wanted me to pay for a more costly upgraded car. I went to hertz instead and was driving off the lot in 10 minutes flat!
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September 2023 by Ahleeyah Turner
Horrible customer service. The employees were standing around eating and avoided eye contact to not help me. Eventually when I got an employees attention they viewed my car but told me incorrect information. I contacted the Enterprise line and was told the information this location gave me was incorrect and they most likely did not want to assist me. I would not recommend this location. Tons of employees behind the counter but only 1 was trying to assist customers.
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August 2023 by Thomas Orndorf (Tommy)
They did not have the car that I was supposed to have and they found one that was comparable and it had a flat tire. Eventually we got going, but it took a while the staff was very friendly but a disorganized operation for sure.
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July 2023 by Tommy Bahama
They did not have the car that I was supposed to have and they found one that was comparable and it had a flat tire. Eventually we got going, but it took a while the staff was very friendly but a disorganized operation for sure.
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July 2023 by Sarah Gail
Very accommodating went out of my their way to accommodate me and they gave me excellent service and prices
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May 2023 by Sylquia Lopez
2nd time renting from here for work. Staff are always super kind and helpful. Most convenient location for me to pick up my rentals for work. Diana was very helpful!