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December 2023 by Alexandra Sanchez
besides Will and Lorenzo, the customer service I received here was so terrible, I would never want to go back even as a guest to my friends membership! I'm new to joining a gym and having my own membership in general, but they make it VERY clear they only care about draining your pockets!! I HIGHLY recommend going to a different location to start at if you're interested in joining the company in general, but if you'd rather save your money, don't even bother.
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October 2023 by Nathalya
Great gym, but if you have a toddler and you’re planning on using the kids club, definitely go tour it first because there’s not much there for little ones and I’d recommend bringing your own floor mat for your baby because the floors are the same as throughout the gym so if they slip, they will get hurt. And you might as well bring your own toys too because like I said, there’s barely anything there.
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October 2023 by Claudia Pelaez
I'm a member there for the last 6 months or so, and I do like the place but it's very disorganized, you never find the weights in the appropriate slots per weight. I thought maybe at night after closing they fix them, but I went a few times at the time they open at 5am, and the weights were all over the place still. They also don't reinforce for people to put the weights back after being used in the machines, I'm a woman and I sometimes don't want to remove multiple 45 plates so I can use the machine, so I get discouraged. Besides that the place is good, love the classes.
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October 2023 by Elizabeth Marcillo
The gym itself is clean and well kept but the front desk staff are worse than car salesman. Something as simple as " how much to bring a guest once in a while" and they have to get the head con artist in charge to answer. We have been members since they opened and you never get a straight or consistant answer out of any of them on how much anything is. Dealing w them is always the worst experience.
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October 2023 by Ricardo Colon
The sauna has not been working for 2 months. The spa is always dirty. The bathrooms are not cleaned well and the showers are moldy. I am thinking of going to another Esporta or returning to Planet Fitness.
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September 2023 by Emy Irizarry
Always overcrowded, never any room to work, you always have to wait for machines and weights, the sauna is closed "indefinitely". Staff is nice though and it's pretty clean.
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September 2023 by Fred Brown
I rarely go to this gym in the chain. I decided to give them a chance based on proximity and reduced hours for the labor day holiday. In general, it was good. Sauna and pool area including the jacuzzi were out of order so couldn't give them 5 stars.
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September 2023 by Nich C. Ferguson
First time customer. Terrible customer service, systems not working, Was twice charged for a day at the gym which I didn’t to do because was to busy talking about getting personal trainer. Very persuasive sales people there so good job to them but no sincerity and some questionable information was given.
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September 2023 by Yucagi Zen
The best gym in the Orlando are! The staff is all amazing, especially Cesar always greeting everyone that comes in no matter what type of day he is having! Always wishing everyone a wonderful day as they leave. Willing to help anyone that asks him for help about anything, he says his position is in sales but I see him doing it all! Everyone else in the 408 location are amazing too! Lorenzo, lexie, Will, sharif all super friendly and super helpful! 10/10 would recommend talking to one of them about getting a membership they will hook you up with the best deal they have at the time.
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September 2023 by Bre Foerster
don’t really have an issue with the gym itself. always just gone it did my thing and leave, my only small complaint is the amount of garbage in the parking lot. it’s disgusting. i know there’s not much to do about it but i’m pretty sure the nail in my tire i got a few weeks ago was from there. and there’s ALWAYS. always. condoms around. wrappers, used, not used. it’s so nasty.
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August 2023 by Sandra Fernandez
Be careful with this location! Your car is NOT safe in this parking lot (even in broad daylight) - multiple car jackings have taken place in the parking lot, and ownership doesn't have one single camera outside. They weren't much help yesterday when my car window was smashed into, and my belongings were stolen. Police ended up coming to property as well and mentioned that it had been happening often. Posting this to bring awareness to this location, I don't want this happening to other innocent people!
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August 2023 by David Lassoff
William to set us up was 5 star. Clean and vibriant place. Super equipment and so many classes. My wife is going to the Yoga classes. We love it.
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July 2023 by Breanna W
The staff is super friendly and helpful! The gym has a great atmosphere and lots of options for working out. My two favorite things have been the pool and the sauna.
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June 2023 by Julissa Vargas
I love it there, it’s a nice environment and always kept up with. The staff are all amazing, if you ever have a complaint they’ll run into action, very comforting! specifically Will, Danny, and Cesar. I will definitely continue to keep going!
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June 2023 by J.M.G M
This gym is by far the worse company I’ve ever dealt with. They treat their members AND staff with disrespect. I would advice everyone in this area thinking of joining a gym to join crunch. It’s not much better, but it is cheaper and the staff is respectful.BTW if you are a member and are having a hard time canceling this membership…. Here’s a hack. Go into the app, change your payment to a credit card that is closed or a gift card without a balance and when they go to charge you, since the card won’t go through, you’ll immediately get a cancellation. If you decide to cancel at the gym, you’ll be told a manager has to be there, and in this area the managers are either not there, busy, or just lazy and won’t do it for you. If you call them or email them, they will take an eternity to reply and when they do, they will make you mail a form in order to cancel. The way I just told you, it happens immediately and without the headache of dealing with them. This company is horrible. The only reason they are in business is because there are only 2 choices of gyms here in the Orlando area. ESPORTA/LA FITNESS is definitely the worse of the two. Hope this helped anyone trying to cancel this place.Good day!
