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November 2025 by Manny Ramirez
I absolutely love this place! Every time I come, the entire team is beyond helpful — the level of customer service is truly unmatched. I visit this store a lot, and it’s because of the people who work here. The General Manager is amazing… always welcoming, always smiling, and genuinely willing to assist in any way she can.
I’ve also built a great connection with the other managers. There’s a real bond and sense of teamwork here that you can feel as soon as you walk through the door. They treat customers like family, and that makes all the difference.
I love this store, but I appreciate the staff even more. Thank you all for making every visit special! 😊😊😊😊😊😊😊😊😊
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October 2025 by Pasofino C
Very cool place to shop, I love that they are friendly to you here and personable
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April 2025 by Rami Shamsan
Had a great experience at Express Factory Outlet in February 2025! They had a wide selection of styles and colors, which made shopping really enjoyable. The two ladies at the cashier were especially helpful and courteous—super friendly and made the checkout process smooth. Great service and great variety. I’ll definitely be back!
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February 2025 by Judely “Jude”
I went there on Friday during lunch time. I knew exactly what I needed... maybe that's why the lady didn't bother to ask me if i needed help. But when I went to the line she was very rough when speaking to the person in front of me... I thought maybe because of a language barrier. Which is not an excuse, but then I asked for her help for a size. She did try to help, unfortunately they did not have my size so I just let her know I did find it online... so it's ok... she then told me the discount was not going to be available online. I then explained that I noticed, but the pants were still $50 (which was even less than the sale online). She quickly cut me off and said ok. I dont typically mind dry personality types. But it was more off putting than anything. I still appreciated her help. Maybe they were short staffed..
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February 2025 by Brittany Tresco
Manager there....female dark hair is rude. Zero costumer service skills. Showed her a $40 top that had makeup all over it and she didn't care just said ya oh well. Was ok selling it like that. The cashier seemed so miserable. Very gloomy and negative vibes when spending $100s on their clothes. Don't recommend this location.
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January 2025 by person
I was genuinely surprised on how rude the staff member/manager of the store today was to me who conducted my return. She’s following policy but there is a way to talk to customers that follows a certain display of respectful customer service.
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September 2024 by Timothy M
Veronica was extremely helpful in finding my girlfriend a suit. She was very knowledgeable and friendly.
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August 2024 by Garage of Horror
Disappointed very small selection for Mens clothes…international Drive outlet has twice as much
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July 2024 by Nathan Sassano
Very clean and organized. Sales are in point at the factory stores so definitely a good quick stop
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May 2024 by Mari Figueroa
Got a graduation suit for son. Stunning
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April 2024 by Kati McCrady
Love shopping here. They often have sales too. Staff is always helpful.
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April 2024 by Bugsy Montana
Cheap clothing at premium prices. Poor customer service and be warned if you buy defective clothing from here because they will not honor a refund and send you to their “express store experience team”. $70 shirt that was a one time use and basically ripped to shreds after washing it as per the instructions. No wonder people no longer shop at a brick store. I will never shop at express again. I will take my hard earned money somewhere else I’m sure with their ridiculous cheap clothing with high prices this clothing business will not care.
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April 2024 by Jay
Cheap clothing at premium prices. Poor customer service and be warned if you buy defective clothing from here because they will not honor a refund and send you to their “express store experience team”. $70 shirt that was a one time use and basically ripped to shreds after washing it as per the instructions. No wonder people no longer shop at a brick store. I will never shop at express again. I will take my hard earned money somewhere else I’m sure with their ridiculous cheap clothing with high prices this clothing business will not care.
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March 2024 by Josh O
At the store right now it says open on Google until 9pm the doors are locked what a ridiculous waste of time and gas update your hours!!!
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March 2024 by Adrian
They refused to take back a pair of shoes I wore one time only. They stated they don't take back anything that was were worn. Shoes were in new condition too.
