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January 2024 by M. T. Costello
I had a storage space with Extra Space Store when I moved back from Houston 11/27/2022. Then a year later I decided to come back to them to get a storage unit but at a different location.Justin at the Sandlake location is awesome. He is very attentive and helpful. I'm so happy I went back to Extra Space Storage for my unit. Plus, I got a really good price. ?Thanks again Justin for your great customer service!
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December 2023 by Bruce Hsiao
The person in the office was very helpful, the overall experience is fantastic! it’s a great company to work with. I will definitely recommend whoever needs a storage space to use this company
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December 2023 by DONYA “Nikki Babie” STEWART
I would not recommend this place! I moved in the month of august/23 the end of august, I started out paying around $50, this month they DOUBLED My rent! NOW i’m paying OVER $100 a month and I do not have a big unit. There is also a homeless problem at this property where people are living in their units. several times during the evening I came to get things and the homeless people are actually living in these spaces with pit bulls and they congregate in the back by the entrance, it’s pretty scary but since I didn’t go often enough and it was reasonable so I let it go (I did alert them of this problem (TWICE) but now that it’s extremely expensive I will definitely be moving out! They will lose a lot of great customers with these terrible price gauging tactics!
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December 2023 by Kathryn
The staff is excellent-very helpful & so friendly. The units are climate controlled & very nice. Unfortunately, the only negative is there are only 3 loading/unloading spots. Oftentimes , people use these as parking spaces for quicker access to their units instead of to load/unload.I know the location has limited space but if there is any way to emphasize to people that those 3 spots are absolutely designated loading zones that would be helpful.
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December 2023 by Mortimer Edwards
Justin is an amazing employee!He went over and expectations on getting me an hard copy receipt after the digital copy delayed to go to my email address.We need more Justin in a world that have little time for people.
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December 2023 by Andrew
I rented a storage unit for a few months and the process of opening a unit to closing it out was quick, easy, and seamless. Staff are always helpful and friendly. Never underestimate the importance of excellent customer service.
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November 2023 by Janette Molina
I was on my way to a different storage when I stopped by Extra Space. Justin greeted me at the door immediately and explained everything in detail. He was very knowledgeable. I rented my unit which was clean and ready. I was amazed. Justin was very professional. I will keep my unit and in the future probably upgrade. Thank you so much.
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November 2023 by G Kopp
Manager Sara answered all of our questions before we rented a new unit. Justin was very helpful in completing paperwork and reminded us of Senior Discount. Great job to team. The move-in area was a little tight nad needed to be cleaned but overall great experience.
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November 2023 by Edgardo Varela
EXTRA SPACE STORAGE7360 Sand Lake Rd, Orlando Fl 32819▪︎Worse experience, the management they took advantage if the customer needs to charge more money according to the market value of the rental unit on the agreement in my case $76 plus tax/ insurance around $93 last monthThen the next month it is $116. I did get upset due to the high charges. The management Said it was according to the market value of the unit this is the reason why they charge this amount .My concern was the same size ( 5x5 )of the unit nothing changes, but they are increasing MY the charges!▪︎Another issue us that a few months back someone broke into my unit (the lock was cut)The person (s) that broke into the unit took some personal value, I reported the incident to the police, reported to the insurance company related to the storage management unit.Since that day, the insurance company still hasnt contacted me nor the storage management. The only time they contacted youIs when sending the billing with additional charges! ... THEY DON'T CARE!The insurance company is a 3rd party company, according the storage manager they said that they don't get involved, but yetIt's part of the contract agreement they offer and recommend.According to her, all the additional marketing charges come from corporate.Now there are hidden charges and is calledMARKETING RATECIAL VALUE FOR RENTAL UNITthis is just to get your moneyUnfortunately, these people are taking adavage of people for their services.Thu, Oct 12th
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November 2023 by Rubyred Slipperz
Super easy! Clean! Have a lock fit you! Have flatbed carts! Definitely would use again!
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September 2023 by john crotts
The price of the storage more than doubled since move in. The people working were always pleasant, but were unable to make price adjustments more in line with the local market. The elevators were rarely both working. The loading area is often inaccessible due to people running businesses in their storage unit using covered unloading area as their private spot. There was the homeless issue in the evenings and we didn’t feel safe after dark. It was best to move and go to a different storage firm.
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September 2023 by David Lewis
Super customer service at this location, the ladies in the office are very helpful, informative, and understanding.
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September 2023 by Criistina Galarrza
I had a very good experience...especially with Sarah she is so amazing and helpful she was a big part of the experience...God bless
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September 2023 by Rachel Toreky
I felt that my things were secure and had no trouble getting into my space or out of it. I would definitely store my things here again.
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July 2023 by Roy West
World Class! When I arrived, Sarah was headed to lunch but because of her attentiveness, she asked if I was coming to visit the office! She happily and willingly delayed her lunch and reopened the office to share information and show me a unit! She listened to my intent and made an outstanding recommendation! I chose to do business with her and Extra Space on the spot due to her professionalism! She is an outstanding Brand Ambassador! The next day when I was moving gear in, my wife arrived to help! Dameon accompanied her to the unit versus telling her how to get to me! Longer carts, easy access, talented staff! I feel like I made a great choice beyond the substantial savings monthly I am realizing for the same space compared to my previous storage provider!