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March 2024 by Joe Finkler
Very clean place! Highly
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March 2024 by Adrian Liendo
Excellent.....!!!!
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March 2024 by Raquel Adams
This hotel is 12 minutes from Disney. It's absolutely great for the rate! You do, however, pay for parking. But!!! There is room service, complimentary breakfast, and close proximity to everything, Disney! So you sort of make up for it. . ....we loved it!!!! Customer Service is top tier ? ? ?Clean. Clean. Clean. We will return. Period.
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March 2024 by William
Good place for a weekend stay. Especially when you go to Discovery Cove.
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February 2024 by Helen Lopez
I wish I could give 0 stars to this place, honestly I don’t even understand why they even give the option to reserve a room when they end up giving you a different room anyway. I made a mistake by not reading the reviews before booking on here. $223 for one night plus $18 for a parking spot is ridiculous.
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February 2024 by Ken Minschwaner
Ice machines down on all floors. Easily fixed, they just don't care
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February 2024 by Ivan Soberal
Was great ?
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February 2024 by Diego Padron
Pretty good hotel. My only two issues with it was the extra charge for parking, and the noisy fridge in the room. Otherwise it's well located, comfortable, and clean, with nice staff.
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February 2024 by landry wooley
This hotel itself was very nice and close to sea world. I was disappointed in the customer service and the room we received. We booked a king room a couple months ahead of time. When we checked in we were given a room with two queen beds. When we went down to talk to the receptionist we were told they were sold out for the night and that’s why we got the different room. I understand being sold out, but if we had a reservation for a specific room I do not understand why we were not given the room we reserved. Also the hotel advertised a shuttle that runs to SeaWorld daily. We were given instructions to reserve our spot on the shuttle only to find out there was no shuttles running that day. Thankfully we rented a car but ended up having to pay to park at sea world and pay to park $18 per night at the hotel, which seems steep for a hotel not located in an inner city. It seems like an odd fee to me based on the location and parking lot of the hotel.
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February 2024 by TD Hammonds
ZERO STARS OVERALL!!DO NOT WASTE YOUR TIME OR MONEY HERE.CANNOT CANCEL THE DAY OF CHECK IN WITHOUT FORFEITING ALL YOUR MONEY!Location is the only 5 stars.YOU WLL BE CHARGED $18 PER DAY to park in the lot of the hotel you are paying for a room.YOU HAVE TO REQUEST HAND SOAP for your bathroom. They do not put it in the bathroom because “no one uses it.”BOTTLED WATER in your room will COST $6 per bottle if you drink it.ROOM ODOR- damp, musty.ROOM TEMPERATURE- difficult to regulate.POOR lighting in room.NO lighting over shower.SLICK TUB FLOOR.VERY LOW TUB.SHOWER curtain did not contain water inside shower.SINK retained water- very slow drain.TOILET tank ran off and on all day and night.CARPET wasn’t clean- white socks were black.BEDDING was dingy and had some stains.HOT BREAKFAST was cold and not edible. No microwave in dining room.SPLASH BAR AND GRILLED- expensive and mediocre food.NO APOLOGY OR CONCERN GIVEN REGUARDING THE ISSUES.
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February 2024 by Serah Chava
Great place and respectful
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February 2024 by Sharon Lemke
Be prepared, the king bedrooms are very, very small.Breakfast is not great.
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February 2024 by Emily West
This was our second stay at this location and I can assure you it won’t be our last. Lots of food options around, breakfast is better than most and absolutely wonderful staff all around. Diego was the front desk receptionist and was the absolute best. My daughter and I were in town for cheer competition. Diego was not only friendly and helpful to us both but was super kind and interactive. Probably one of the best front desk associates I’ve ever encountered. Thank you Diego! Although I didnt get the chance to get her name, the young lady at the bar (at the pool) was also extremely friendly. She was working alone and did an excellent job serving each customer. These two individuals delivered amazing customer service and went beyond your typical expectations. The world needs more people like them!
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February 2024 by Creigy
I’ve stayed here 3 times over the last couple years. Never had a great experience. Rooms overall are in bad shape. Old, not taken care of. Last night was probably the most disgusting room I’ve slept in, in a long time.I had a double Queen room. Both beds had so many stains on the mattress I literally slept on top of all the sheets and comforter and used a flat sheet from the other bed as a blanket. You can see in the picture, the beds were absolutely DISGUSTING. They could stop piss stains from being made if they weren’t so cheap. There is NO mattress covers, just a paper thin cover that doesn’t even go around the sides. So not only are those stains gross, you’re basically sleeping in a pile of piss with 2 thin layers of cotton between you and the piss.Every room I’ve stayed in here has been not great but this is just absolutely disgusting. They should be ashamed of themselves for letting people sleep in this mess.To top things off, the bathroom sink has no hand soap so I wasn’t able to wash my hands after touching a piss bed.
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February 2024 by Dora Hilliard
Going to bring my grandkids here to have a ball.
