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July 2023 by Quentin Moten
It's 7:54pm Fri evening and just because they close at 10:00pm they're using a made excuse of that the system is not working just to get out off the clock early and that's not really true customer service at all and it's 7/14/2023. Who ever hired these people need a serious conversation with or a demotion.
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May 2023 by Jay King
Been going here for a long time and today I have the worst experience. The manager George is so rude And no need to be working there. He sure miss the training of customer service. I went there and purchase 2 items where I have the family dollar coupon. I tried putting in my phone number and I ask him to allow me to he was was rude saying I don't know. I ask him again that it wasn't allowing me to and he was like I don't know I'm not a IT person. Then i ask to speak to the manager and he was I'm the manager. He offered no solution and I have to ask to go to another cash register. His tone was worst. He doesn't need to be working infront of customers or if he doesn't like his job just quit. I'm not going BACK.....
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December 2022 by joseph perez
I come here basically everyday, sometimes long lines, but thats about it, basically anything you need from a dollar store
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November 2022 by Dana Jackson
This store is awful, nothing on the shelves, and it’s dirty.
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October 2022 by Genisse Sterline
Cashier in the front was very nice and welcoming
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September 2022 by Alonzo Pender
They need to flip this family Dollar and hire better employees they call the police on customers that are even passing the store just for asking for a cigarette like it's going to rob so you know it's other activities going on inside behind the scenes not just selling product in the store, where do they get the employees from they really so uneducated and they had smelled like some kind of substance they call Molly what are they doing an I been coming to this same location for lil over ten years so how can that happen like that out of the blue three other employees that work there pop up at the same time try to say to the police that I tired to Rob them or pull off a robbery but all I did was asked do you have a cigarette to spare,them same four employees needs to be fired, for discrimination a lying to law enforcement, actuality that could have been a setup for them to split Fridays taking among each other and not for their company which is family Dollar...
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August 2022 by Changa Burris
This is literally the worst Family Dollar I have ever had the displeasure of going. The smell in there is awful, I don't know how people breathe in there. They have nothing, don't have many products for weeks and weeks. I believe the man who is the store manager was very rude and really didn't seem to help his employees very much as there was a long line and one cashier and he was standing around doing nothing but talking as it appeared. I have been here once before in the week and there was one manager who really was kind and I witnessed her going above and beyond to help the customer. I don't know her name but she had glasses and reddish hair pulled up? I would recommend talking to her if you need help. This store has the worst customer service I've ever seen and I worked in the industry for years. It's not rocket science, if you can't be cordial to your customers then don't work there. I will never go here again and I strongly recommend you don't either. ?? I really wish I could leave this negative stars.
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August 2022 by Jen Bennett
With so many funky people walking around Orlando they have the nerve to run out of deodorant....dollar general would neva?
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August 2022 by Arthur Sankey
Good experience shopping there. Will return to this location when in the area.
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April 2022 by Brenda Brown
I entered the store and a woman was sitting on the floor talking very loud and using profanity. This was the week you had the glad trash bags Spend 20 get $5 off all the tags on the shelf read $5.75. I grab 4 boxes went to the register and they scanned $6.20. I told the young lady at the register what they said on the shelf she went back and checked and yes they all were priced at $5.75. She called the manager over who just happened to be the woman sitting on the floor using profanity and (Kat) decided that she wanted to scream at me and tell me she could not change the price because she would get in trouble with her corporate office. At some point everyone has spent time in retail and if a price does not scan what it is marked on the shelf that items should be lowered to that price. Kat's reasoning was that they didn't have time to change the prices and corporate had advised them not to lower/change any price even if it's incorrectly marked. In the world I live in that's called theft. Kat was unprofessional, disrespectful and very hostile towards me. I ended up leaving all of the items that I intended to purchase along with the trash bags there. This store was located at 5401 West colonial drive in the Pine Hills plaza.
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February 2022 by Adam Barnett
They're trying. Doing what they can with what was given to them. The customers though, witnessed 2 people in under 1 minute steal something. Hats off to the staff. Good starting job for youngsters if they own brass knuckles.
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December 2021 by Pamela Hatten-Tarpley
More products than the one I visited earlier. Not fully stocked but at least they attempted. I was able to use digital coupons to get a deal because they had all the products. 3 stars because of the horrible smell and extremely long lines.
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November 2021 by Michele G
The staff was nice. Other than that nothing good or bad to report.
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September 2021 by Israel Martinez
Best spot to hit when your lookin to budget ?
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August 2021 by Angie Santiago
Bad customer service, big lines only one cashier. Low merchandise shelves always empty, Boxes everywhere, very disorganized. Staff walking around spanish girls with bad attitudes, girls always rolling their eyes, mad to be at the store working.
