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November 2023 by Denis Vinnik
negative experience. brought them a ring from which a stone fell out. The stone was supported by four supports, one of them broke. At first the master said that the work would cost $45. After a few seconds, he changed the price and said that one of the broken supports would need to be built up and it would cost $125. I agreed because I thought that they would bear the costs and add metal. he said that the next day I could pick it up after lunch. the next day I arrived around 6 pm. I was told that nothing had been done. I wasted my travel time and gas. I was not warned in advance. I asked them to write me a message when everything was ready. the next day they called me and said that I could come. They installed the stone in its original place, but instead of making one of the supports larger, they made the other three shorter. I didn’t immediately notice this feature. I paid them $133 including taxes. Now I don't need a discount or an apology from them. Yes, they did their job, but not as they promised, not at the time they promised, and not for the price. Therefore, one star is well deserved. My mistake is that I did not immediately detect the shortcomings and did not make a claim. conclusions: 1. be sure to take several photos of your jewelry before repair in good quality, otherwise it will be difficult to prove later what exactly has changed. 2. Compare the price with another workshop. 3. Negotiate the price and timing of the work in advance. 4. don’t trust people, only facts.
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November 2023 by Laura Rodriguez
Very friendly staff. I randomly discovered them from walking around the mall yesterday and the woman behind the counter (I apologize for not getting a name) brought my jewelry set my grandmother gave me, back to life.Please show love and support to this deserving company.Thank you ?
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September 2023 by Brian Starks
Used them to take a link out for my watch. Great service , price is higher then normal mostly because of the location but other then that good service
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July 2023 by Krissia Guerrero
My husband needed his Invicta watch fixed and batteries change and Javier was very helpful, he was friendly and very knowledgeable on what was wrong with the watch. I was amazed how much we were charged for this service.
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July 2023 by Krissia G.
My husband needed his Invicta watch fixed and batteries change and Javier was very helpful, he was friendly and very knowledgeable on what was wrong with the watch. I was amazed how much we were charged for this service.
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June 2023 by jennifer d.
I Came in to resize a watch. Both employees here were quick to service and good customer service. Cost $26 for a watch resize. It was done in 15mins. Would come back here again for watch repair
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February 2023 by Whitney Embry
UPDATE: I brought in 3 rings to have soldered together. When I picked up the rings I was heartbroken with how bad they looked. Not evenly spaced and crooked. So now I get to find another jeweler to do the job properly since he clearly didn't want to put the time in to solder the rings right. Never going back. Must be new owner/management since my previous 5 star review. Only reason I'm giving 2 stars is bc the woman saw how upset I was and didn't charge me.Best jeweler I have EVER used! They were able to size my ring from a 7 to a 4.5 and it looks absolutely gorgeous!! He even reinforced the diamonds, I couldn't be happier with the customer service AND craftsmanship ?❤
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January 2023 by Pam D.
I love this place. I've taken my engagement ring twice to get it resized and it also comes back to me looking brand new. Shiny. The price is some what reasonable. I will always use this place to get it fixed or resized.
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September 2022 by Abby deSilva
They did a great job resizing my sterling silver ring! They even polished it up nicely for me. Took about 90 minutes for the resize on a Tuesday evening. I went back a couple weeks later because one of the brackets got out of place, and they fixed it for free within 30 minutes. They are nice and professional. Made it super easy and stress-free. Highly recommend!
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September 2022 by Marian Dusan
I just met wonderful lady Lisa here and she helped me a lot with my watch. I definitely recommend this place.
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August 2022 by Yolanda Vila
SAVE YOUR MONEY! Please refrain from going to the store they are thieves to say the least. Make sure you take a video or a picture of your piece of jewelry so there are no disputes as they are not trust worthy. They did not completely repair it while pointing out another section of anklet as newly broken. They lost a piece of the clasp while fixing it and didn’t claim any responsibility for it. Extremely poor workmanship which they pride themselves on?
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July 2022 by Monique Heyward
Literally replaced 2 watch batteries for me in less than 15mins, with the time and date accurately set! Can't ask for better service!!
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July 2022 by Robert Sims (Tres)
Super professional, honest and great price.I went in to get my watch battery replaced and they took care of it while I walked through the mall.The staff is highly knowledgeable and polite.
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June 2022 by Barbara Perez
We had a necklace and bracelet locks fixed and for both times we had a great experience, they’re fast as expected and the work done is good ??
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May 2022 by George Bonner
Went there for a watch band adjustment and Giovanni treated me like first class. He repaired my watch on the spot with very reasonable pricing. Definitely will return to fast fix for my jewelry needs.
