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January 2024 by Angela F.
I placed an order online for 350 black-and-white copies at 9 AM. The online portal said they would be ready at 12:30 PM. I called the store to ask if there was any way possible my copies could be ready by around 11. I apologized profusely that I was making my problem their problem. The man who answered the phone did not ask me my name, my order specifics, or anything. He started to lecture me about how the process works,and he would get to it when he could get to it. He was very rude in the way he spoke to me. Literally no attempt at customer service. I wouldn't have minded if they had said no because they at least tried, but they didn't even try.
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November 2023 by Joseline O.
hoy fui a sacar copias desde mi USB y ahora las órdenes son online para hacerlas hoy martes y después del viernes que están listas por Dios ??? Aparte de el trato de los empleados de copias es malo el servicio es también complicado y lento . Más que antes !!!
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October 2023 by Nicole H.
I went by there today and all of their self-service printers were down or copiers. When I asked if they could reduce an image, they said we don't do that and the guy behind the desk is not willing to work with us unless we go online. What happened to those who used to help us right then and there? Your customer service is so bad. I'm not planning to go back.
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September 2023 by yesenia gonzalez
I went to make a shipment first, the man told me that he didn't have the box and I had to tell him that the one I wanted was there, it was the L1. After I put my shipment in the box they told me that the shipping machine was not working, when I arrived they didn't tell me anything just because there was 30 minutes left to close it seems to me that they didn't want to do it in order to pick up.
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June 2023 by Michael B.
Don't shop here. Went here to get some supplies says in stock 15+ items. Look around scant find I ask all they do is point and tell you what isles They will not show you where a product is in the store they just point and tell isle number. Bad customer service Only way you can post it put a star down. But this is a ZERO star review
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January 2023 by Stephen M.
As a company I feel they have really gone downhill in recent years. I haven't been in one in a while but I had a FedEx package to be shipped and it's hard to find drop-off points. They were listed near where I was so I figured I'd give it a try. I walked inside not sure where to go and not seeing any employees except a busy cashier. I thought the obvious choice was to try their shipping center. I walked over and waited as there was a line. At some point a gentleman walked up and just asked me if I was in line or if I had checked in. I was confused because I didn't feel I should need a check in just to drop off a package. I continued waiting a few more minutes and a customer who was off to the side waiting for someone and making copies asked me if I had tried at the register as he saw what I was trying to do. I didn't really think the register was where I should go but as nobody was working the counter where I was at least it was an employee. I wanted over and waited for them to finish with the couple that was picking up a few things. Once they finally got themselves together and out of the way I walked over and he asked how he could help me. I explained that I just needed to drop off a FedEx package. He told me I had to do it over by the shipping center. I explained that I had been over there and there didn't seem to be anyone working over there and other people were still waiting as well. Finally he asked me if I needed a receipt for the drop off or if I just wanted to drop it off. I showed him that everything was all set and that I just wanted to drop it off. He offered to take it and put it in their Dropbox which is apparently hidden somewhere behind the shipping counter. I wasted a good 5 minutes or more doing something that I've been able to get done in a dollar store in a minute or less. I feel like it would have taken me less time if I'd gone all the way to Federal Express themselves.I'm not sure how this company continues to survive with how they run their stores.
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December 2020 by Daphne M.
After the remodel this place has gotten really bad. I had to go there for a Federal Express drop off and went there at 8:30am there were no customers and 6 employees in the store they made me sign into a computer and was told a 5 minutes wait. No one is even here shopping. Stood there for 10 minutes then asked the employees that was just standing there and they asked did you sign in I stated yes and then they said some one will be there to help. Stood there another 5 minutes finally an employee come up but just stood there playing on the computer and never acknowledged us. I finally asked can I please just drop off this item for FedEx. He stated yes and looked down. So I asked again where can I drop this off I have been waiting here for now 20 minutes no one is in this store. He never looked up and said leave here on the table. This place is so bad. I will NEVER STEP FOOT IN THIS PLACE AGAIN!!!
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November 2020 by Maria S.
the worst customer service, nobody explains anything to you, if you have a question and don't know how to operate the machines, the help that the employees offer you is useless. very bad attention. it's a place where you don't want to go back
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June 2020 by Robert C.
What a disappointment y wife and I went in around 11:00 am Saturday we picked out a really nice office chair without the aid of any sales associates when we got in line there was no one working a POS there we standing in line with this big box and no help no to take our money finally after 10 minutes we walked out there one one employee on the phone that my wife told him we were leaving he just nodded Update June 2020 had excellently service
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June 2020 by Keith M.
Horrible customer service starting with a phone call to the store regarding printing and trying to do it online. The person I spoke to could or world not assist and told me I had to come to the store. Went to the store and stood in line. My fault I did not see the sign that said check in at the computer. The young woman finished with her customer and came back to her spot. I walked up and apologized and said I didn't realize I had to check-in can she still take me anyway. She said no I had to check-in and called the person behind me. She would not take care of me because I did not sign in at the computer, but I was the next customer. With everything that is going on in our world today could we not have some compassion for an error? Is there such a thing as customer service? Stores have been shutdown for weeks. Restaurants not open. People out of work. And, you can't except my apology and take care of me. I admitted I was wrong. Nope, not at Office Depot!!! So, I went to the UPS store in the next plaza. Stood in line and waited about 10 minutes. The young lady at the counter smiled as she called me to the counter. I asked for copies. She smiled again and said yes, then went to make my copies. Thank you UPS for customer service!!! Shame on you Office Depot and your staff. Shame on you!!!
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April 2020 by Tim H.
I'm working at home and had to get a new desk chair. I spent $200 at Office Depot and it's defective. They refuse to exchange it until May 3rd or later due to the virus. Why should they be permitted to be open if they can not exchange a defective product. Why are they considered a essential business? I understand virus concerns but if Publix, Walmart. Trader Joe's can wipe down every single cart then they can wipe down one chair. I tried discussing it with a manager who stated his name was Chris but had a rude and harsh tone and kept talking over me.
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March 2020 by FG F.
After stopping at the Office Max store in Kissimmee, I proceeded to go to the Office Depot in Hunters Creek. The quality of service is very different: cashier was very attentive and accommodating and store was very organized. At this location, they were able to laminate my 6 documents in less than 10min. I definitely recommend this location!!