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October 2023 by Brittany McNair
I have never experienced such exceptional customer service as I did at this location! I was in town for a convention and needed several files printed last minute. Susan was the only person working and was taking care of multiple people at once. When I told Susan what I needed, she made everything so simple; she cropped, separated and printed all of my files with the BEST attitude. I cannot brag on this woman enough! She went above and beyond to make sure I had everything I needed. FEDEX needs to know how lucky they are to have Susan!
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May 2023 by Heather Boyce
Because they transferred our tiny package from the front desk to the FedEx on-site store, they charged us a $2 handling fee and marked the package as being handled by FedEx when in reality it was handled by USPS. Do not have packages delivered here unless you want to pay an unnecessary handling fee.
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May 2023 by Russell Boyce
Do not have anything delivered here. Charge you a handling fee that you are not made aware of prior. I’ve never been charged a fee before, what a joke.
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March 2023 by Eric Persson
I had a large rush print job on a Saturday. I was told it would be tight timing to finish by closing, but they would try their best. They really hustled and finished early and did a great job. It wasn't cheap, but no different from the main office locations. The other hotel locations quoted me DOUBLE the price. So even though this is in the Renaissance hotel, they have excellent service and lower pricing than other hotel locations
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December 2022 by Jason Woods
Melissa was quick and helpful.
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November 2022 by adan melissa
?She is the Best in kindest person and very professional and that is why I recommend that you go to this place%? ? ??
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June 2022 by S G
BEWARE OF ADDITIONAL $10 FEE just for using this location-; same +$10 for hotel guests or non-guests- RIP OFF- Use the Sand Lake Fedex location minutes away-
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April 2022 by Wesinda Stampley
I was having trouble with the online ordering system and had to call and the staff was incredibly friendly and helpful. I was directed to place the order through email and I ended up calling two more times in the process to verify they had received the order and then again to pay and each time I was greeted with a very friendly and helpful response. Thank you for a great experience!
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April 2022 by Alicia Ruvalcava
Amazing staff and customer service!!!
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March 2022 by Samantha Paulson
I was at the FedEx store that is inside the hotel, and the experience and customer service was above and beyond anything that I could have ever expected. Elizabeth Soto not only exceeded expectations, but she helped me long after the store visit. She kept in constant contact to insure that the courier we used was able to pick up our package, and get it delivered to its next location. I really don't know what I would have done without her. Everyone at this facility has always been so helpful and super friendly. We have used this store for many years for trade show deliveries, and they have never ever disappointed. They truly are the best example of amazing customer service that I have ever seen. Absolutely love them!
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October 2021 by Jordan H.
I placed a print order online for an upcoming convention I was flying into. For some reason the online platform was really funky. I got on a call with the location, SUPER helpful. I spoke with Susan and Elizabeth multiple times now, in regards to the print order and incoming packages. Every single time they were accommodating, kind, extremely knowledgeable and presented excellent customer service. Thank you!!!!!!!
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April 2021 by p c
Its inside the hotel.FedEx: Great attention to your request(s). Great staff member.***Dear locals: There is no free parking. I was charged $28 just to park even if it was only for 10 minutes. Do go somewhere else if you dont want to pay for parking.***
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March 2020 by Scott Hill
Great service at this location! Susan and her team got my print order done very quickly and my booklets look awesome!
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November 2019 by Katherine Tyriver
I had Fedex print memorial cards for my late father and I choose this fed ex office only because it was the closest to my home. I am so happy I did. Byron was extremely polite and helpful. He made suggestions that I didn't think of. I made several edits to the card and the staff (Melissa and Byron) were extremely patient and considerate to my changes. The prints came out beautiful and the service was professional and fast. Thank you so much!!
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July 2019 by Stefani Chalkova
Very helpful staff. Highly recommend this FedEx location!
