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January 2024 by M-S
Had an appointment for 2:00 for then to tell me it’s going to take an hour and a half for my car to be done. So I said fine I will wait. An hour and a half passes and my car still isn’t done. This is ridiculous. I don’t understand the point of an appointment if you aren’t going to get to the persons car at that time.
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January 2024 by Dylan Carter
Went to the shop Saturday morning for a nail in my tire. Said to close to the wall and I said, Ill just take it to the dealer I have tire package . Also just in town visiting for the weekend. The Manager Kevin who over heard my conversation with the associate says hey man call your dealership and they will pay us with the warranty and we wont waste your time. So call dealership and get the warranty and Albert absolutely was amazing getting the warranty handled and got a new tire for me. I see mixed reviews on this place but if the manager Kevin is there I think the shop is in good hands. Thank you Kevin and Albert.
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January 2024 by Kristen Gramlich
I normally go to the Firestone on Osceola Parkway. I called them first and told them I was looking for 2 tires. The price the gentleman gave me was high. I asked if they had anything in my price range and was told no. I called this Firestone. I gave Kevin my budget and he found what we were looking for. They were ordered quickly and put on for us. We are very happy with the work that they did and their customer service. Everyone there was friendly. I highly recommend this location. We will be back.
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January 2024 by Julie W
Service quality is getting worse and worse ,my appointment was for 9:00AM, but when I went back at 6:00pm, I was told that it hadn't been completed yet! And it didn’t even start! What a waste of my Uber fare and time! I had a oil change before, but after a while I found chassis parts falling off. My friend checked it for me and the reason was that the screws were not tightened at that time! Horrible !I went to ACTION GATOR today and I only waited for half an hour.
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January 2024 by franki four
I went in for new brakes service realized i needed a new rotor and calipers since they seized up. Which seemed right. however, when i left, my truck was now shaking so i brought it back in. They said it needs alignment and balance. Ok. When i left it was still shaking. I made appointment for 8:00 am. They didnt even look at it till 4:00pm. Waiting to see if they figure out what is wrong.
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December 2023 by Patrick N.
I love fire stone! I can't say that I love every firestone, but the fire stone on Narcoossee has a great staff. I have taken in three of our vehicles for major service, and always felt like they treated us right. They found problems that two other shops could not!
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November 2023 by Felix A.
This place is very unreliable with appointments. I made an appointment for 9 o'clock the day prior. The appointment was to change brake fluid and bleed the brakes. When I made the appointment I specifically said that I go into work at 11 and I would have to be out of there by 10:30. They told me that there was no problem and to be there a little bit earlier and the job would get done on time. The next day a got there at 8:45. When I got there, the person behind the counter confirmed the appointment for 9 o'clock I again stated that I would have to be out of there at 10:30. He told me there would be no problem. At 9:30 seeing that my car was still parked, I spoke to the manager to remind him that I would need to be out of there by 10:30. Then the story changed and he told me that my appointment was for 11 and would not be able to finish the job before 10:30. I got my keys and drove away. I will be looking for another place to do the job.
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November 2023 by Jorge Torres
I arrived at 10:30 am to have a tire repaired and left at 2:30 pm, a 4-hour wait to repair a tire crazy and they really don’t care
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October 2023 by Mike Ciappetta
You need quality tires for your vehicle and this place has them. It takes about an hour to an hour and a half for installation, make an appointment...
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October 2023 by Barbara Sainz
Excellent customer service!! Extremely happy how attentive Albert was with us. Our honda pilot unfortunately needed a new engine. Not only did they took the time to work with our car insurance numerous times to get our car completed as quick as possible but they did an incredible job on installing our new engine thanks to Rafael who got our running like new again!! Albert and all the staff were extremely helpful and friendly. Definitely would recommend this place! Happy to have a reliable Firestone close to us for future services.
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October 2023 by Cesar Jaramillo
Worst place to take your vehicle. They will see anyway for you to buy their own tires at a higher price than any other place. Went there for a tire rotation and they wanted me to replace all 4 tires. Not even explain why or gave additional options. Don’t even waste your time!!!Service: Tires
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October 2023 by Sarah Richter
We’ve worked with Dennis a few times at this location and he’s awesome. SO NICE!! Very honest and will take time to educate you on your options! We’ve appreciated him a bunch!!Services: Auto engine diagnostic
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October 2023 by Cesar J.
Worst place to take your vehicle. They will see anyway for you to buy their own tires at a higher price than any other place. Went there for a tire rotation and they wanted me to replace all 4 tires. Not even explain why or gave additional options. Don't even waste your time!!!
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September 2023 by Amy F.
Took 3 hours after they told us 1.5 hours. They didn't air up the tires after we asked them to and they said it was part of the standard oil change service.
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September 2023 by Amarilis Rodriguez
Horrible service. Not only rude but also they don’t do the job correctly.I gave this place a second chance. This time I spent 3 days without a car and when I came to pick it up they had not even touched it. The worst part is that truly do not care. Not even an apology. The guy just replied “aight, aight” and walked away. I’m not sure he tho people are still open. Don’t waste your time with this place.
