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January 2024 by Tori Galarza
Had an appointment and my car was still there for 9 hours for essentially an oil change since they did not fix the problem I came in with and did unwanted work. Absolutely terrible customer service, unprofessional. Never going back to ANY Firestone.
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January 2024 by Amanda Harris
I've always had a great experience here. My parents take their vehicles here, I've taken mine and now I take my son's car here.
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January 2024 by Abel Cardona
They are great, and supervisor Liz awesome person talking to me really clear about what we can do to make sure my work is getting ready. I took the van with many symptoms and in a short time they resolved all my concerns. Thank you Firestone team!
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January 2024 by mayorarrex mayorarrex
Staff at this location is predatory in nature, dishonest towards customers, and actively participates in suspicious behavior. They try to add on hidden fees then argue with you about them while refusing to remove them from the bill. I’m still waiting for my brakes to be fixed correctly after three visits, and this location refuses to finish the job correctly. Avoid this location like the plague.
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January 2024 by Richard Correll
Your employees were very helpful, friendly and efficient.
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January 2024 by Francisco Torres
Excellent serviceVery qualify workers
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January 2024 by John Ericson
Very professional and experienced. Took time to explain and had friendly staff.
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January 2024 by Clay Dudley
They always take care of me and my vehicle. The suggestions are always on point.
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December 2023 by Terry L.
Went for an oil change. Employee told me 2.5 hours and didn't finish until 5 hours later..... Must've been twiddling there fingers watching Sunday football
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November 2023 by Shawn Hunt
Absolutely amazing service as always from Firestone on lake underhill Orlando FL. Lizz was amazing on my start up and explaining everything to me after the diagnostics. Jose (a fellow Z fan) did amazing work as always and Christian was great in the final payment and close out. Having the Firestone card makes it even easier. I only go to this Firestone for these exact reasons. Highly recommend
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November 2023 by Jaciel Torres
This place loves to waste my time. Which is the ultimate currency we have here on earth. I always call to make sure they can take my car so I can get service done. They tell me yes I wait for 3 hours only to find that they can’t do it. Right at closing. Love it. The beauty is firestones are a dime a dozen. But I won’t return to this one and neither will my family. This has happened a few times before. Done with this place for sure. If you value your time and sanity. You would be to.
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September 2023 by Jessica Moody
Zero stars if I could. Two days to change the battery and then when I went to go pickup because they told me it was done, they made me wait another hour. Staff has horrible communication and doesn't care if they make you wait.
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September 2023 by Tekoa Taemien
I've been going to this location for about three years now. Lizz, The manager has always been great. I always call to make an appointment. And I usually get Liz and that goes so far to putting my mind at ease. Cause I know everything is going to be taken care of.While I mentioned Liz specifically because she always goes above and beyond to care for matters, This Firestone location in general has been excellent. In the time I've taking my vehicle there, I have also spoken to a gentleman named sterling and another gentleman named caleb. These two as well along with liz take care a me very very well.When I take my vehicle to this location, I am usually under a tight deadline because of work and I need to get my vehicle in and out within a couple of hours and when they make the appointment and get me in there, more often than not, I am out before two hours.If you're looking for a place to get your auto care done, they are worth at least a look. Go ahead and ask for one of the above or call, talk to them and give them a chance to work in your behalf. You will be glad you did.
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September 2023 by Daniel Tejeda
Horrible service and horrible prices, took my truck in for a diagnostic and they said they cleaned the throttle body and all the symptoms went away, I go to turn on the car and the check engine light is on and it’s still has all the symptoms. Almost $400 for a spark plug replacement.Service: Auto engine diagnostic
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August 2023 by Monica B.
Hello I went to the Firesone in Valrico on 60 and left my car there for two hours.Only to be disappointed.When I got back the Young Man was really nasty and short to me.He said didn't do your car and you can take your keys. No can we make you an appointment or anything. To me His was a personal thing. I really think Forestone at that location can use a little diversity training.I don't know if He is mad about Politics or something but it has nothing to do with me. His name was Matthew.Matt you are very unprofessional and just to let you know I don't like you either.
