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November 2023 by Yoli Miranda
First time shopping at Floor & Decor, we are remodeling a bathroom and the selection for tiles was AMAZING!! Had one of the best customer service experiences too, Trevor took the time to help us find everything we were looking for and even helped load it all up in our car. Taking the extra time to explain what we would need, what would work best and even helping to match grout and schluters to give us the perfect look to our master bath. Absolutely recommend visiting this store for the wall to wall selection on flooring and tiles but also the great customer care. Thanks Trevor for helping us out
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November 2023 by r 47stein
Jenna thank you again for stepping up to assist resolve my special order issue in September. When the manufacturer fouled up the order other department staff did not explain all my options. Although it was not your direct responsibility, you offered to talk to the store manager and then called the same day when it was resolved. Taking initiative like that is really rare. F&D you are very fortunate to have her dealing with customers.
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November 2023 by Tom Edmund
I checked online and had previously purchased a stair nose onsite. The item was not on display or was there a spot for it. The clerk found it in the warehouse. Great help. But I went three days later and their computer showed 10 in stock but multiple clerks could not find it in the warehouse. They never called me back to follow up and when I called the store I was on indefinite hold or constant ringing no answer. The floor decor in Fern location was 100 times more helpful.
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October 2023 by Daisy H.
I had a really great experience at Floor & Decor today. Actually, I've had a good experience each time I've gone. The previous visit was to look at the luxury vinyl flooring options and the man that helped me was very knowledgeable. Today, Scott was the person who helped me and he was also very knowledgeable. They ran out of the flooring I needed but assured me it was coming in a shipment in the next 5-7 days. Scott even helped us load the trolley and offered to help load the car.
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October 2023 by Kathy W.
We Love our Vinyl wood look floors! The people who help you are Wonderful! Thanks so very much!
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September 2023 by Ashley P.
I was at floor and decor on colonial drive in Orlando and I felt like I had my own personal concierge service. Nick made me feel like a VIP. He was knowledgeable, super helpful, helped me place my order and I got everything I needed. I would definitely go there again and ask for Nick.
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September 2023 by Ramiah Mousa
Carlos was an absolute amazing helped me through all my purchaseHe carried 13 big boxes and another 5 boxes I really appreciate it Carlos thank you so much will definitely see you again
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September 2023 by Lorrie R.
Hannah at the Clermont store was fantastic! We did not have an appointment but she took time to explain different flooring types and show us around. Then she spent time with us helping to find paint colors, and they don't even sell paint.Thank you Hannah! And floor &decor for having such kind staff!
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August 2023 by Food dotcom
Went to buy some vinyl flooring at floor and decor. Scott was eager to help and assisted us with all our needs. He answered all of our questions and concerns. Very nice guy, gave us some tips on how to improve the quality and comfort of our flooring. We had a really great experience at the store. Thank you!
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August 2023 by D Austin
Carlos Chavez (The Emperor of Floor and Decor products) made our experience and decisions for our project the best remodel ever. He was knowledgable about our design concerns and extremely helpful with style choices. We will consult him for our future plans.
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August 2023 by Bill Halstead
I have used floor and decor for three projects in my home over the years. The most recent project was our main living area and bedrooms. I was very pleased with the help to select and install our new flooring. I had no concerns with our latest project of any kind. Everything went well and we were treated in a very professional manner.
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August 2023 by Donnie Roopchand
Purchases 2153.00 in tiles. On a Sunday from an associate name Linda S. Said it was going to be delivered Tuesday had my tile waiting on delivery. It’s Thursday now and the tiles still not here. On the phone with the store. And still on hold 30 minutes later. Great way to treat your customer.
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August 2023 by Lou R.
We were remodeling the master bath. I was somewhat overwhelmed with ideas and questions. We met with designer, Sharon Crowley, on three occasions. She helped us narrow our choices and focus on what was important to us. The tile selections were wonderful there and came in different sizes and price ranges. We have thankfully developed a plan and color scheme and have orderEd our materials. Thanks Sharon for your patience and knowledge! Will definitely return on our next project. Tim and Lou.
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July 2023 by Daniel Osmani Osmani
We bought nice and affordable tile for the whole house. The quality is nice.
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July 2023 by Barbara J
This place had almost everything I needed for my post hurricaine Ian remodel. Flooring, tile, and vanities were plentiful with a large variety of designs and prices.
