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January 2024 by Multitasking Mummy
I recently had two encounters at this location with the same person, and unfortunately, they were both disappointing. Firstly, I noticed a consistent issue with mismarked items, and when I brought it to the attention of the manager, an Asian woman, she insinuated that customers were changing the tags. Which I find slightly impossible, when there are racks with the same price tag on the same outfit . Without even holding her staff accountable or even walking over to verify she would try to push the higher price not the price on the tag .This happened on two occasions, making me question the validity of her claims. When stuff like this happens, a lot of times the sale associates are pocketing money on the side…. This location is closing, however, I will still be reaching out to the district manager
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September 2023 by rea khan
I was looking for a dress that was in the window and Jay left what he was doing to help me look for the dress! He has great customer service and is super friendly! Thank you Jay!
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July 2023 by Susanne Rowley
Greeted really friendlyFunky 70s style back. Nice clean shop
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July 2023 by Vani D Valencia
Wanted to try an outfit and a girl told me she was cleaning I couldn’t use the dressing room. Closed at 7,. Went there today got inside and cashier Sabrina told me store was closed that website is wrong , store hours in website says store closes at 9 not 8. Again disappointing experience
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June 2023 by Jay McDunne
This store is really good at what it does, clothes for the young! My grand daughter's loved it!
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June 2023 by Katherine Rose
Really disappointed that their new location doesn’t carry plus size and online options is no better!!!!! Do better Forever21, and accommodate ALL body types or Shein and fast fashion will continue to replace you.
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June 2023 by Haleigh Lee
I was helped today by the best team at the Waterford Lakes Plaza Forever 21! Harley, I believe, helped with styling a flowy top in the fitting room. Once I got to the checkout all of the girls gave me help finding an outfit for a date and even told me about the sale going on. I ended up basically getting a free top and sunglasses and paid the same price with the spend 75$ get 30% discount. From a UCF student I have never had a more pleasant/ comfortable experience buying clothes<3 thank you
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April 2023 by Citlali Smith
Trendy accessories, good prices quality not so great but it is fast fashion, good prices though
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December 2022 by Ambar Keen
Workers were very helpful and place was neat even though it was holiday shopping time. Even had bilingual workers, it was very nice ?
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December 2022 by Corena Central Florida Dermatology
Very unprofessional in this location. I had a situation and asked to speak with a manager, but no one helped me out. Will definitely be contacting corporate!!
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September 2022 by vincent cartagena
My wife want to stop here to see if she can find a cocktail dress for Her. She's 47. She found a beautiful cocktail dress that make Her looks like 21 again. My daughter's go here all the time. Great place, great prices, freak staff....
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September 2022 by KING ZASHA
Kirsten was awesome she let me return my items after they were closed thanks alot girrl
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July 2022 by Angel Mayer
I went here the other day the manager Hannah was absolutely disrespectful; I felt belittled and it discouraged me from my purchase. I have always loved forever 21, but this was an awful experience.
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June 2022 by Queenphoen
I love this Forever 21 location! The employees are very helpful and polite. Jay in the fitting room area was super friendly. Got some great items here, plenty of stuff on sale!
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June 2022 by Mel Dawkins
DO NOT ACCEPT ANY CREDIT CARD THEY OFFER!Around March one of the male workers wearing glasses offered me a forever 21 credit card. It’s to get a huge discount off your purchase and other benefits they be claiming. He asked if I wanted to go ahead and pay off the credit on the spot? I said yes. From what I read, It was approved and it went through and I was gonna receive my credit card through the mail. Since then, I was getting calls from community bank, thinking it was just spam calls. After various calls, I talked to a customer service representative and they said the payment never went through and that’s how I was getting late fees messing up my credit. So I had to pay a full amount of the credit card and ask if they could close my account.