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November 2023 by Manny Peezy
Evan was super helpful. When I came into the store I noticed he was working hard but he instantly asked me and my wife if we needed help. It was her birthday and he made her day with his knowledge and deals with fossil. We were super satisfied with his customer service and he has management potential. THANK YOU FOSSIL! We will be back ?
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November 2023 by Mohammed Sarfaraaz
Silvia was amazing and she helped me a lot. Appreciate your help and recommendation. Thank you so much silvia ☺️
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October 2023 by Anthony Brown
Holly was fantastic and gave great customer friendly experience.
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September 2023 by Sanjay Sawlani
very Good service
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July 2023 by Yerson Mejia
Two stars for the customer service received by one of the store employees. One of the male strore associates was very rude. Was the only employee on his phone, he seemed to be the supervisor. I'm a Florida resident and I got the discount booklet. In it for Fossil there was a discount that said "Excludes touchscreens and limited editions." I got a matching set of watches, for male and female. Did not fall into the category of excluded items. David the male store employee said it was excluded. Yet he could not show me where that was stated anywhere. Great store and items on display but horrible service from the David. On the other hand the lady that finished helping me was great and very nice.
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July 2023 by Daniel McAuliffe
Holly helped me with everything I needed. Awesome customer service! Thank you!
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June 2023 by dakotast1
The communication between staff members at this location is outstanding. I called the night prior to my arrival to inform them of an issue with a product I bought recently. Unfortunately, the location would have been closed prior to my arrival. I was informed that they would set aside a watch for me. I showed the next day and the exchange went smoothly. Talk about a strong sales team. I highly recommend people buy their Fossil products from this location. Furthermore, I would like to thank Holly and her manager for providing the best customer service I have received.
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April 2023 by O Guembes
Nice store. Well organize. Love the layout. However, I don’t give 5str because I was there with my wife, and two of the workers had a better conversation than ask if we needed help… I think now days customers service is out the window. I don’t mean that you have to follow the customers around. But at least greet them when they get to the cashier.
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April 2023 by oscar guembes
Nice store. Well organize. Love the layout. However, I don’t give 5str because I was there with my wife, and two of the workers had a better conversation than ask if we needed help… I think now days customers service is out the window. I don’t mean that you have to follow the customers around. But at least greet them when they get to the cashier.
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July 2022 by Anais De La Cruz
Amazing experience! The ladies helped me pick out the perfect gifts for everyone I was shopping for. Their suggestions made it easy and the personalized engraving is a great way to make my gifts special! Definitely coming back!
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July 2022 by Patty Garden
Holly at the fossil store 7468 was phenomenal! She went out of the way to locate a hybrid watch my husband wanted! No luck but wow!
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July 2022 by Mc G
This FOSSIL location is located in an outlet mall (but sells everything at retail prices or more), so beware that parking is a nightmare (took 30-40 minutes to find an open spot (the parking lot is over two acres but they charge for more than half the spaces there to park, so finding a free spot is a huge challenge) the store it self was clean and organized for the most part, we walked in to get more hands on information on the Gen 6 smartwatche's for my wife and I, unfortunately the employees seriously lacked any product knowledge (two other males and a female employee were on their phones near the back by the register counter, too busy texting and talking loud about their drunken night out last night and how they walked out on their over $100+ bar tab and thought it was "awesome") good to know that employees of such outstanding character are trusted there with money and product, wonder what their loss is every month.!!?!Another female employee came over to help me (very friendly with some product knowledge helped me as much as she could, she even apologized for not knowing more, a male employee came over to assist, friendly but less to no product knowledge and telling me that I can "verbatim - Use my phone to look over the specs on the watches", and then walked away to the back of the store, the girl that that was originally helping us just gave us an embarrassed look and asked if she could help us in any other way, I said no and thanked her for helping us and left without a purchase.
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April 2022 by Coach Bela Isabela Ramos
Great deals, staff and quality. A five star store.
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January 2022 by Angela Just
I was looking for the Miles Duffle bag in brown leather which is sold out online. 2 hours away from my home, they had one in stock so I called, and called and called. Nobody answered. I decided to check in Orlando which is 3 states away and they had two! Lewis answered the phone and helped me find a way to buy the bag of my dreams. We need more people like Lewis in the world. Thank you so much
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January 2022 by Banu Prakash
I had a very bad experience while returning an item at this outlet and will never recommend this outlet. Though I’d purchased the product and produced a bill for the item, the gentleman in the front desk couldn’t refund since the SKU on the bill didn’t match with the item. The front desk guy couldn’t understand that all the 5 wallets were purchased from this outlet and a mistake from their end during the purchase where they tagged a different SKU on the bill created confusion during return. Such a painful and frustrating experience.