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March 2024 by Craig Coen
Rooms: Rooms could use some updates.
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March 2024 by Jo Flaux
We really liked this hotel with the room with a beautiful view, the extra hot swimming pool, the ping pong table available. The hotel was really quiet for a weekend. We will return there.Rooms: Comfortable room, a little humid when you turn off the air conditioning.
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March 2024 by Carlos Hernandez
Awesome will
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February 2024 by Archit Garg
Very courteous staff. Kyle (front-desk manager) was very nice, accommodated all our requests. Grace, at front desk was also very nice. Great location. This property is a Universal partner hotel and Universal provides a shuttle between Universal and this Hotel (Route A). Rooms are renovated but whosoever did the renovations did a poor job. Electric fixtures seem old but they were totally functional. I’m glad we booked this hotel for our vacation.
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February 2024 by Marie B
Loved my stay here! Arianna took such good care of me! My room was beautiful, clean & just as I expected when I arrived. Only downside was I couldn't hook up my firestick, but other than that I enjoyed my stay❤️
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February 2024 by Jen Lerin
Stayed here for a Universal stay. They have shuttles for the park. Staff was nice. parking is an additional fee. Room was clean and beds were comfortable, just had some trouble with the AC. The pool area was nice and had a bar restaurant. Can walk to a lot of nearby things too, so very convenient.
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February 2024 by Issy's Foodie
This hotel its an old gem. It is nicely located with GREAT views plenty of parking and nice heated pool area. It is so sad that the room we stayed this time had several clicks. I really looove the soap and shampoo bottles but the soap was empty. 1 and a half rolls of toilet paper and the door was nor working properly. And to top it all the rug in room 513 had a rotten cheese smell like a baby had piucked or milk had fallen on it. We did get the soap and they send maintenance for the door. I will stay here again because I like the area but please check the maids they are not checking and I know they have a lot of rooms. By the way I was charged 15 a day for parking but was never told!!!
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February 2024 by Rachael Natzke
Decent hotel - but website says free coffee and tea. They did not have any when I went to get some, said to check the pool bar. Did and the gent said I had to pay for it. So beware they do not have it correct on their website.Food & drinks: Service was great amazing. They do lot make them like Alex anymore. But food was very horrible tasting. Only thing that was delicious was the fresh made omelette. All items on the line were overcooked and tasteless.
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February 2024 by Marc Barksdale
Good hotel in the Disney area. It's a Marriott hotel, so it's a great choice for Bonvoy members. Competitive rates and it seemed to be on the lower price range for parking fees. Rooms were spacious, and the service was good. I didn't try the grill, but I will next time. It was February, so I can't comment on the pool.
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February 2024 by Cleide Mra
Really nice
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February 2024 by Kevin Hill
With so many choices in the Orlando area, I am shocked at this hotels inability to stay competitive when it comes to cleanliness and staff. I am really torn with this review because the meeting rooms were spacious, well appointed and staff were attentive. We were here for a company event for almost a week. Staff at front desk were very friendly. Rooms were not good. First room I was assigned smelled like a combination of old sponge, smoke and unclean locker room. I was moved to another room and it was only slightly better but I assumed it wasn’t going to get any better. I went t downstairs to the pool “bar” for a bite to eat… staff did not speak English at all. In fact, asked me to type my order in her phone to translate to Spanish. A uniques approach, I guess. Food was ok. Second, and subsequent, nights the bartender spoke English but seems angry anytime you bothered him with a drink order. We had a large party staying at the hotel and they were well informed of what we were doing and in which nights. Thinking this would help with staffing and planning… not the case. Very limited on drink offerings at bar, no bourbon (a basic staple). Our clients that stayed at this hotel with us had similar complaints. To finish on a positive note, the air conditioner in the room worked very well (but may have been one of the sources of the bad smells- I was afraid to look).Rooms: Nothing good to say… needs complete disinfection and deep cleaning.Food & drinks: Not impressed with food or drinks.
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February 2024 by David Gomez
Super near to Universal. Thers nothing to do on property but that doesn matter when there's a ton to do within walking distance and local bus service.Rooms: You can tell they renovation the rooms.
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February 2024 by K A
Unimpressed. I’m really unsure how this hotel secures guests. There’s a parking fee of $15 a day. There’s no free breakfast. The food on site is expensive. Room for 4 people but towels for 3. Had to call twice to get towels. Clean room every other day. I’d take the trash out myself but didn’t see anyplace to take it. The hotel smelled musty or something. The room walls are super thin. I heard everything our neighbors were doing. Slept poor because the room doors are so loud when they slam shut at all hours of the night. We only stayed here because it was the assigned hotel for the soccer team. I’d much prefer staying at the drury.Only good thing is they had water in the lobby most of the time and coffee in the morning. Very small gym was open too but too small. The room did appear mostly clean but the sheets on our bed were not clean.Location is close to unicersal but I wouldn’t stay here for that alone.
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February 2024 by Katherine Alicandro
Poor quality all around. Their housekeeping is leaving piles of towls and sheets. Not to mention a vacuum outside our door. Blankets are so worn they are see-through. We didn't have soap in the shower, so they left containers on our tub instead of putting them in correctly. Very dirty and very poor customer service. Not worth it. One day they left one clean towl and took the rest (we were 4 people staying). They promised to give us a free last night there. They charged me anyway. Terrible hotel.
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February 2024 by Joey Calvacca
Great views, clean rooms, and parking lot are kind of hard to get in and out of.
