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January 2024 by El Gose Gourmet
I took what I wanted, I found it a great deal for those who enjoy games
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December 2023 by Larry A.
Horrible customer service. They don't care about the customers, just money in their pockets. My daughter received a clothing gift that her friend purchased as a birthday gift, from Gamestop. It was only $13. Her friend, who was out of town and couldn't return it herself, gave her the original receipt to return it if necessary. We went to the store (where it was originally purchased) to return the socks that were still in their original packaging and had not even been tried on. The store manager refused to accept the return without the original credit card (even though we had the original receipt). They would not even take the item back and issue a store credit for a later purchase. We called Customer Service and they also would not accept the return without original credit card. In all of their return policy statements, it never once mentions that you need to have the original credit card with you, it only mentions having the original receipt. We were also within the 2 week limit did not ask for the money, but to just credit the purchase back to the card. This all doesn't make any sense to me. Don't give this company your business.
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November 2023 by Dana F
Suggest ordering from Amazon, Target or Walmart instead. I did an online order, paid and came to pick up. And I apparently ordered to the wrong location. No One has ability to change it to let me pick it up at the store I am at (even though it is in stock). The rep at the store said there was no way to change the order to the store, I called the main customer service number they said to call the store that has the order to transfer to this location at town center, called and that store said they can't, call customer service they said I can cancel and order at the Town Center store and the manager can update the price since I already purchased it at that price. Go back to this store and the rep makes a call and makes sure to be rude while talking to whoever with statements such as " exactly, that's exactly what I told her" in a tone to be sure i knew he was annoyed. Game stop needs to get with the times and allow for easy customer service fixes. This should have been such a simple request to grant.
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November 2023 by León Giménez
One of my favorite stores. It’s such a pleasure to go and be amazed!
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September 2023 by Lianmy Grullón
Great service,really kind Oz especially was very nice he helped us when we were having issues we are definitely coming back to this store!
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July 2023 by Todd Lewis
Small video game chain store inside the Mall. If you are looking for video games and video game systems this is the place for you.
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July 2023 by Jose andres Borrero labrador
They have a good games at good proce, some ganes are pre-owned but are in good Quality and are cheaper, if You wanna Buy a games or some kind of merchandise it's a good place for you
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June 2023 by Kaylee Christy
I’d love to tell you more about this game stop but I couldn’t even get in. current time 8:04pm. Drove 30 minutes to this game stop. If y’all are going to close early at least change the times on your website. Very disappointing considering I made eye contact with the two employees behind the locked doors. If I could give 0 stars I would.
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June 2023 by Stephanie Rodes
CJ and Will were very helpful! They answered all my questions! I end up buying Diablo IV ?
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May 2023 by Krys S.
Customer Services here is nonexistent, didn't get greeted and when they did help us they wanted to deem our ps as damaged due to dust. Oz wasn't helpful at all and had attitude like I had offend him without even speaking with him, and was quick to devalue merchandise just cause he could and tried blaming it on management. I laugh and told them this is how you treat your power up members who spend money here. I know now not to buy anything from this company anymore and can't wait for my membership to end cause I will not be renewing it. Poor customer service, and look forward to not returning to this company. Best Buy will have better service.
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May 2023 by Cute To Death
Very small store but great finds at good prices and very welcoming and knowledgeable staff.
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April 2023 by Luis Ángel Sanchez
My son's super duper store.
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April 2023 by SvLyfe
Stock is limited on certain things but there's a target down the road that might have it. Also they try to push used sales to u but I wanted my things new. Not sure if that matters to u
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March 2023 by Jacqueline Calderon
I love going to this gamestop. The service is always great. Never had a problem. CJ and WILL are the go to when it comes to this game business and they can always help my boys with questions or problems they may have since this is not my field if expertise. I would def recommend this store.
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February 2023 by melissa espaillat
Waited 30 minutes in line to then have a lady come out of the back office chewing food, so I asked her if she was on break she said no I was taking care of some stuff ok no problem. Then she tells me that the sweatshirt was $40 after 30 minutes waiting and being told that it was $30…. I asked if she was the n manager she said yes and did nothing to help us out… very disappointing, the service is awful awful awful. NEVER going back. Kaitlin you suck!