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June 2025 by Rnb john
Best GameStop in Florida! Ashley was AMAZING and super helpful and friendly. I Highly recommend this GameStop.
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June 2025 by Nando
No one picks up the phone. It’s horrible.
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June 2025 by E T
I would like to share my experience with GameStop, a store I generally enjoy, as each location offers unique items, including enticing collectibles and a range of games. My family and I love exploring different GameStops to discover what treasures we can find together. Occasionally, we stumble upon items that are sold out from the manufacturers, which adds to the thrill of our adventures.
Recently, we decided to visit a specific GameStop, driving an hour to check it out. The building itself was newer, and I was excited to find a wide array of toys and Funko Pops; however, I noticed there were significantly fewer games compared to other locations. We arrived on June 11th around 3 p.m. and were sadly met with an unwelcoming atmosphere. The staff member on duty did not greet us; in fact, he simply stared at us without offering any help or assistance.
As we waited, another customer zipped through the checkout process, purchasing his item and leaving without issue. When it was finally our turn, the employee rang up our items and asked if we would like to provide a phone number for their rewards program. I politely declined, stating that I wasn’t interested in signing up. Much to my surprise, he insisted that providing a phone number was mandatory to complete the purchase. Reluctantly, I shared my number, hoping it would resolve the situation.
However, things took a turn for the worse. The employee then began to request an extensive amount of personal identifiable information, informing me that since I declined the rewards, I still had to provide this information to finalize my purchase. I was taken aback and expressed that I had never encountered such excessive requirements at any GameStop in the past, and all I wanted was to buy my items. Despite my insistence, he held firm, leaving us no choice but to leave empty-handed after our long journey.
I found myself questioning why he needed so much information when he was supposedly looking for my account details and why there seemed to be a lack of standard practices common to other establishments. His tone grew increasingly rude, exacerbating an already frustrating situation. I couldn't help but worry about the implications of sharing such personal information, as it opens the door to potential identity theft.
In hopes of resolving this, I attempted to call GameStop’s customer service for assistance, aiming to retrieve the items we wanted. Unfortunately, the call only yielded a message stating that representatives were busy with other customers and I should request a callback, potentially by 8 p.m. Regrettably, I never received any follow-up.
Upon further investigation, I discovered many other customers had experienced similar issues at this location. It was disheartening to realize I should have checked the reviews before visiting. I strongly advise anyone to think twice about visiting this particular GameStop unless you’re prepared for a similarly disheartening experience that could leave you feeling undervalued.
This was, without question, the most disappointing GameStop experience I have ever had. It’s clear that this type of employee behavior is tolerated, and there seems to be no corrective action in place to ensure customer satisfaction. I can confidently say I will never return to this store, and this incident has left me questioning whether I will visit any GameStop again in the future. Based on other reviews, it appears the company has yet to listen to their customers and address the issues in this location.
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June 2025 by Eric T
We’ve been to a Game Stop before never had a problem paying, however the guy at the register said we HAVE to provide a number then asked for a first name we said we prefer not to and he said we can’t pay unless we give him the information, my husband got really upset and said it is illegal to ask for personal information and we simply left.
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June 2025 by Dawn Gonzalez
Absolutely amazing midnight release. Store manager Ashley and her crew made this so easy and fun. They truly love their jobs.
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May 2025 by Brian C
Hands down the best employees there. There’s a lady there that has the best customer service! Feels like I’m a kid again with the nostalgia of shopping for great video game deals. Honestly the best GameStop I have been too. Lots of Funko’s for your collection!!
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May 2025 by Ronny Cartaya
Just came into the store and asked for PS5 price, the lady at the counter was kind of rude as she said “just regular price, retail price, $500” and I said “o never had one so that is why I am asking” and she said “now you know so you don’t ask again, just regular price price.” A little later another customer approached her and asked something about a product and her attitude towards the customer was like “what a dumb question” the guys just turned around and left. I have been in this store several times before and never was treated like a dummy for asking a question, but, there is always a first right!… to me this will be my last at this store.
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April 2025 by Ma Fe
Very disappointing experience at the store today. Ashley had such a bad and unprofessional attitude that was condescending and very unprofessional. I have never had any issues at a GameStop but today was definitely awful.
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March 2025 by Mariapaula Araujo
Such a bad customer service, Ashley had an attitude when we literally just went to her to pay for things we were buying and she didn’t offer a bag for all of the things we got
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June 2024 by Brandon Lozano
Bought a limited edition brand new game which supposed to have 3 postcards included. After I exited I checked and nothing was inside. So I simply went back to asked about it but the seller did not had a clue about it and couldn’t care less to him. 50 bucks for missing parts of the product
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April 2024 by Tony Agosto
Went there to pick up a game that I was searching for all month long call them yesterday they're the only store with it got there today at 2:15 p.m. and the damn store is closed but their website says they are open
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April 2024 by Grace Clayton
Called and called every 20mins for hours (noon - 4pm) and no one ever picked up the phone.
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April 2024 by Dominic Thomas
Jaxon today is probably the reason I hate cloud gaming.
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March 2024 by Mo Martin
I've been waiting for 30 minutes and no one is here. This is unprofessional. I'm wondering if the person went to the car show ?
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March 2024 by K C
Love this location but experience with preorder was horrible. Pre ordered a game MONTHS ago. Came back three separate times to be told game would not be delivered to this location or surrounding stores. Refunded but just disappointed with this whole thing. Staff was nice, store was clean. Just do not preorder from here.
