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March 2024 by K C
Love this location but experience with preorder was horrible. Pre ordered a game MONTHS ago. Came back three separate times to be told game would not be delivered to this location or surrounding stores. Refunded but just disappointed with this whole thing. Staff was nice, store was clean. Just do not preorder from here.
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February 2024 by Pretty On Purpose
I've been waiting for 30 minutes and no one is here. This is unprofessional. I'm wondering if the person went to the car show ?
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January 2024 by Yesenia Lantigua
This gamestop went from being one of the best to one of the worse. I don't know why gamestop stores are giving customers such a BAD customer service! Are they looking to go out of business?
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December 2023 by Yadiel Cruz
I like this store, the team is friendly, the answer all your questions, the store is clean and very organized
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December 2023 by Christopher Adams
For some reason, the store hates answering the phone been trying to call for the past two hours. Nobody never picks up.
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December 2023 by Peace Korp of Krieg
Very rude staff. Did the whole finger up "we'll be right with you" and proceed to talk about gossip and ignore me standing there waiting to buy stuff for 5 minutes until I just left. There were 4 employees and not one was interested in helping me buy their stuff. Might as well just get it for cheaper on amazon or literally anywhere else. Probably faster to wait for shipping then wait for them to finally let me check out.
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December 2023 by José José Quezada
They had a deal online for a PS5 game. I select the NEW option. Thus, I bought and paid for a brand new game. When I picked the game up they only had an open/used game and did not want to return my order.
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November 2023 by St
Usually have good experiences in this store but unfortunately not this time. Called several times before going and nobody answered the phone. When I decided to go anyway- the guy was rude and abrupt and refused to check other stores for me for what I was looking for which I know they do bc they’ve done it a million time before- thanks for nothing ??
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October 2023 by Leonard Cruz
Rude employee when I went in this morning. Not helpful at all and seemed like he was annoyed by me asking a simple question. Will not be coming back for sure.
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October 2023 by William Hathcox
I was looking to purchase a Nintendo Switch or Nintendo Switch Lite for my daughter and Andy behind the counter was not helpful. He probably had the worst customer service I have ever experienced. I don’t know a lot about the switch or full console and I was asking about any type of guarantee or warranty on the used items, I wanted to know if the new console would come with a game, I was also curious if there was a difference in price for downloading games versus buying cartridges. He seemed to be extremely bothered that I had so many questions, he didn’t seem to want to leave his area behind the counter. He stated all I wanted to do was argue and didn’t really want to buy anything. All while I had 5 games in my hand that I wanted to purchase for my daughter. In the end I said I would just buy everything from another GameStop that wanted my money. This is when he decided to call me an idiot and tell me I should leave. I hope no one has the same experience I did and that this young man develops better customer service skills in the future.
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August 2023 by yeni Moon
The associate (Andy) sucks big time. This persona have 0 multitask skills. My brothers stand in line for over 20min a with 0 assistance. Andy was busy with a couple deciding to trade in a game console or not. I get it some transactions will take longer but you can pause, excuse yourself and cash other people out. Please don’t go to this store. Customer service it’s not a priority. Wish I could do 0 stars. I ask for someone else to come and help, but Andy stated he’s the only one in the store on a Saturday.
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August 2023 by JR
Very nice store with a large selection of games and merchandise.
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July 2023 by B ryan
It's 8:53pm fix the sign on door I was at location at 8:30pm.
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June 2023 by Erik Jimenez (E Jay)
Andy is a liar and tells you things are valid and would honor 30 days on a used console and now it’s under the 30 days and now it’s not valid. It doesn’t state anywhere on the box about defective hardware only for 30 days. Just “Game Play Guarantee” I would give 0 stars at this point but definitely needs to have an attitude adjustment. Was rude to a pair before me because they couldn’t speak English well enough. This employee is the definition of rude.
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June 2023 by Bud Welch
Miss the way these stores used to be....