-
January 2024 by Emilie Diaz
Everyone was very professional and completed the work in a timely manner.
-
August 2023 by Lucy Ely
I'm very satisfied and excelent service
-
June 2023 by Katie Fa'aloua
Rachel was amazing with customer service! My first time with this kind of situation. She was professional and courteous with my questions. Thank you!
-
May 2023 by Dennis Villegas
This site is terrible at communicating. I have received 4 revised finish dates and I had to call them 2 days after the initial due date to provide me with an updated finish date. It's obvious they are not equipped to handle big jobs as most they most likely deal with fender benders. To get someone to give me an explanation is like pulling teeth. The desk person usually picks up, but good luck in getting transferred to the right person the first time you call. My usual attempt in communicating with this shop entails calling in the morning and the adjuster not being available with a promise to get a call back throughout the day. A follow up call is inevitable at the end of the day as if the morning call never happened. Very frustrating to deal with and lacking of professionalism.Service: General repairs & maintenance
-
May 2023 by Phil nover
If you want to know why you can’t get ahold of anyone here or why the service is so bad, just go spend 30 minutes on-site and you’ll see. Side note for the future, customers don’t typically appreciate it or trust you when 2 employees are having a conversation with you in English and then switch to Spanish.Service: Body & Trim
-
May 2023 by Indi L.
Update: I received a call from Zoey with Gerber who claimed to have spoken with my insurance company and was told by them that they MAILED the checks directly to me. I have confirmed with my insurance that that is a lie. Below I have added the insurance records that show both payments were issued and cleared via ELECTRONIC funds. My message providing these details has been blocked from the email Zoey provided me and of course it's impossible to get someone to answer the phone. Gerber doesn't seem to realize that they have given me a physical copy of proof that they have received both the prepaid amount and supplemental amount. It's apparent this company mishandles funds and tries to abuse their customers financially. Get your repairs somewhere else!!!!!
-
March 2023 by Dawn Harper
This location has cancelled my appointment twice as the employee who writes the estimates is not showing up for work.Service: Body & Trim
-
February 2023 by jennifer burton
My car went in for a new bumper and to put my window back on the track as when I roll it down it doesn't want to go up correctly. Gerber did an absolutely fabulous job on my bumper and the sensors were all fine.I did not like that they scheduled my car to come in for a three day job on a Thursday but do not work on Saturday and Sunday however I was absolutely thrilled when they called me on Friday right before closing and waiting for me to come pick up my car before the long weekend. They definitely have some big pluses.
-
February 2023 by Galina Pah
The guy with white ford expedition Is so annoying to drive next to … every morning we happen to drive next to him to school and it’s so annoying his BOM-BOM SHAKING the whole surroundings and he works at this place ….
-
January 2023 by Bolivar A.
Mr Luis was great in helping my cadillac to be ready on time. Professional and quick service. Highly recommend over the guys down the street.
-
October 2022 by Darryl Johnson
Great body work, however, their scheduling and car repair date is a bit off.
-
September 2022 by Israel B.
I was going to bring my car there as my insurance company wants me to choose a body shop to repair some major damages but then I read all the negative reviews and so I will go else where. Reviews are very important and if a company is not trying to keep their customers happy, well that's just bad for business. Just wanted to give some input on that.
-
September 2022 by Dave McCoy
Went in for an estimate at 11am and still haven’t received anything after 5 hours. I guess it wasn’t damaged enough to be worth their time.
-
August 2022 by Lakewood Stewart
Dropped my car off for a simple repair on the bumper and rear quarter panel. Was originally told one week. Then it became two, then it was tomorrow. The finish line was constantly moving. Disassembly didn’t even start until the second week it was sitting there. No updates on the car unless I had to call and the office seemed lost with no understanding of basic repair work. Finally decided to go see the car myself and it was done minus a scratch protection sticker for the trunk. The work at least looks decent and this was going to be a 3 star review until I realized this morning that their mechanics have gotten black spots all throughout my tan interior. Terry-Ann is the only one that seems like she knows what she is doing but she can only control so much herself.Services: Painting
-
July 2022 by Lakewood S.
Dropped my car off for a simple repair on the bumper and rear quarter panel. Was originally told one week. Then it became two, then it was tomorrow. The finish line was constantly moving. Disassembly didn't even start until the second week it was sitting there. No updates on the car unless I had to call and the office seemed lost with no understanding of basic repair work. Finally decided to go see the car myself and it was done minus a scratch protection sticker for the trunk. The work at least looks decent and this was going to be a 3 star review until I realized this morning that their mechanics have gotten black spots all throughout my tan interior. Terry-Ann is the only one that seems like she knows what she is doing but she can only control so much herself.
