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March 2024 by Kathy W.
I came into the store to see if there was any pants for a friend of mine who has just been thrown out of his place and has nothing suitable to wear, He has recently had a stroke so funds are tight, so I suggested we try the thrift store close to the house. After we shopped around and checked out we noticed a massager that would be good for him and his paralyzed left side, We asked to see it. The Key Holder Aaisha came to assist us, I asked her if we could plug it in and test it, She said NO they are tested in the back and only puT out because it worked. she then said " Do not worry if it does not work you have 3 days to return it". Both myself and my husband asked 2 different times if we can return it for a full refund and she said both times "YES within 3 days". so we agreed to buy it. We got home and placed it on the charger over night. In the morning we tried it and it did not work at all. We went back to the store around the same time to refund it and the 2 staff members adv us that we can not return it, One the Assistant manager Catnna advise me that it was also incorrectly marked and should not even be return or exchanged BUT they would go ahead and honor an exchange, I adv I do not want anything i want a refund or a gift card to use at a later time and she refused stating they do not do that, As a person who works in customer service i am aware that there is ways to make a situation right and they refused. As a company if your employee makes a statement then it is your responsibility to honor and being that that employee holds a management position it is even more important to honor
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February 2024 by Stepha Carr
The items are actually in pretty decent condition, and the customer service was not bad either.
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December 2023 by D A.
This location was close to a church I visited on Sunday, 12-17-23. As a serious thrifter, I get excited about trying new Goodwill stores. I liked that this location had sizes sectioned off; a lot of stores do not. I found a robe, a blouse, a half slip, 3 cds, and 2 men's dress shirts. Unfortunately, I have to agree with other reviews that said that this location is a little pricey. I'm pretty sure dress shirts I found in Boston were $6/$7; these were $10.99 each. The staff was nice. One employee came to assist me with jewelry before I asked; the other offered to assist me with purses. The one I bought was quite unique; not sure if it's vintage or not. Also, one of the employees let me use their cart to make what I thought was a post office run. Did go to the post office a few units down only to find they didn't allow you to buy postage. Went to CVS & across the street to Walgreens thinking I'd be able to use UPS/CVS, respectively. They only accept prepackaged items. Thanked the employee who was closest to me when I returned the cart.
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December 2023 by ESKIMO YOGA (eskimoyoga305)
They have good amount of selections, but the prices are pretty high here ?
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November 2023 by Henry Argueta
After new management or something, the store is a cluster puck, terrible manager, overly priced items, deceptive pricing, feels like an extremist feminist took over the store. The men's section is 1/16th of what it was. The store smells. Was way better before and it was my favorite about 2 years ago. It's now my least favorite Goodwill in Central Florida. Do yourself a favor and sort by 1 star reviews and you will see the same complaints.
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November 2023 by Jordan Fisher
Decent size Goodwill with an alright selection. Just wish the home goods section was bigger.
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October 2023 by Jana R
Long time regular shopper extremely disappointed after todays visit. No more fitting rooms AND no return policy whatsoever !? How’s that gonna work out? Won’t be back until fitting rooms are back.
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October 2023 by Gigi
Stop raising prices on inventory you get for free. Shame on you greedy people.
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August 2023 by Rose G.
Small goodwill. Clean. No dressing rooms. I’m sensing racist undertones. Apparently the some of the staff say it’s a nationwide change, but the goodwill near villages and Clermont have their dressing rooms still… not convinced this is nationwide … wouldnt recommend going here
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August 2023 by Courtney De Tello
Lots of clothes but NO dressing rooms and they also don’t offer returns, only exchanges. I would skip this location and go to others in the area that offer dressing rooms.
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July 2023 by Patricia Erhat
Terrible place. I used come here a lot but the way its changed, most definitely not worth going. Prices are outrageous, the new manager is rude, can't try electronics, no returns and now they got rid of the dressing rooms. Tank tops are more expensive here than in ross or walmart.
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May 2023 by Austin F
In 30 years of shopping, I’ve never been treated this way to someone I’m giving my money too. Soraya- what a piece of work, good luck in life with that attitude
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March 2023 by Sara Martinez
I used to come here all the time but it’s def not worth it. Super over priced. Seen dollar tree stuff sold for way more. Crazy! How does that make sense? I get inflation but you get the stuff donated. Salvation Army is way better!
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January 2023 by Candace S
Store was nice and clean. Books were separated by soft/hard backs. ????
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December 2022 by Lat Bolr
Price gouging for donated clothing your better off going to Ross to find the same deals for brand new clothes ! Don’t shop here
