Goodyear Auto Service is a full-service tire and automotive repair shop. Many customers report positive experiences, describing the staff as friendly, super, fast, and expert. The service is frequently called excellent, quick, efficient, and helpful, with employees who are transparent and explain things in depth. Customers appreciate the prompt handling of tire issues like punctures and flats, often with no questions asked regarding tire insurance. The shop is considered a reliable go-to repair location. However, some long-term customers have reported negative experiences concerning repairs and communication. Issues include brakes needing replacement surprisingly soon after prior service, significant cost increases that are not fully explained, and warranties not being honored as expected. In some instances, follow-up calls from the shop were promised but not received, leading to feelings of being poorly managed. While a manager has successfully reached out to resolve specific complaints and reconcile with customers, these service inconsistencies indicate that experiences can vary.
