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April 2022 by H S
Great Service, great people.
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February 2022 by Harleigh B.
5 stars simply for Alberto. He was the one who answered my call when i found a nail in my tire and i was putting my spare on. i dropped my tire off two hours before they closed and alberto finished the patch job five minutes before close. i called on my way to pick it up and was told they wouldn't have time that night to put my tire back on but that they could call me the next day when they had an opening. i came in and alberto told me the same thing but i told him i was going to the kennedy space center so i needed to the tire back on tonight, meaning i would be putting it on myself (which driving 100 miles round trip on a tire i put on myself would have given me a panic attack) and just as i thought alberto was going to put my tire in my trunk and send me on my way, he had me back up into one of the stalls and he put my tire back on for me. i hope he couldn't see how flustered i was, i was like crying lol he stayed past close to put my tire on and i'm so incredibly grateful. alberto if i could give you 100 stars i would. keep being the amazing and helpful person that you are and thank you so much for your kindness tonight.
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August 2021 by Kimberly C.
We arrived in Orlando from North Carolina on Saturday morning. Our alternator went out on Sunday morning. We were scheduled to leave on a cruise early Monday morning. We called AAA & began looking for a repair shop. Thank God Goodyear was open. We called and spoke to Cody. He said he would do his best to get it fixed today. We received updates about the repair progress. They got the van fixed and back to us before 6pm! This is a great place! They are very helpful. I recommend them. They came through for us.
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March 2021 by Bradley P.
I had an issue with my tire on my vacation and had another place look at it and they claimed to have fixed it. It was still an issue so I took it to Goodyear and they were amazing. Took the time to correctly diagnose the issue and fix it to the best of their ability. The tire needs to be replaced but they couldn't get it in time so they did what needed to be done to get me home. It was a Goodyear tire so they didn't charge me anything because it was under warranty. Everyone was top notch and just great people.
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March 2021 by Deedee Jones
They are a great place to take your car. Great service and good customer service. Tamra and Eric where great help in getting me tru a problem when AAA drop my car off at wrong location. They went above great customer service. I will continue to use them for all my car needs. Thanks to Goodyear on John young and sandpaper location.
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June 2020 by Joseph Decesare
The service and professionalism is unmatched as well as knowledge and honesty. Cody and the guys are the only mechanics my wife and I trust. Give them a try
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April 2020 by Denis P.
I met with the store manager Steve and the service manager Cody to discuss the potential issues my wife was having with her 2004 Lexus RX330. Both of these professionals took there time to listen and advise me on several different avenues to resolve the problems and parts that needed replaced on a vehicle with 252,000 miles. First up was replacing worn tires with a set of Goodyear Assurance Max that came with a $100 rebate. With a new set of tires I always ask for an alignment. This required a left side drive shaft replacement due to a broken boot and worn bearings. The drive shaft arrived 15 minutes later from their parts supplier. I also mentioned that the SUV was pulsating when braking. I suspected warped brake rotors and this was confirmed and resolved by turning/truing them. Everything was completed in a timely fashion and a very fair price. Before I left Steve the store manager asked me when the last time I replaced my cabin air filter. I said I've never replaced it and not sure when the previous owner last replaced it. A cabin air filter arrived 10 minutes later to replace a disgustingly filthy and neglected area of the car. Overall I'm extremely satisfied with the services that were preformed today. I would not hesitate to use this Goodyear location again for my vehicles. Thank you Steve and Cody for a job well done and a satisfied customer. The wife's Lexus rides so much better.
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April 2020 by Emmanuelle Charles
Good service. Giving a 3 because the waiting area had dirty floors all over the place, dirty chairs, dirty table.... I couldn't stand to wait there.
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September 2019 by Safwan D.
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July 2019 by Richie P.
This place is the best! Most helpful and OPEN ON SUNDAYS!!!! The gentleman who take care of me, Cody, was informationally prepared and available for all the question I had and needed. Visiting the town because of the parks and got a nail on the tire and Cody and his people came through with quick action to get me back on the road! Thanks, guys!!
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March 2019 by Rachael Malick
This particular Goodyear and the dealership are the only mechanics I'll let touch my car. Every time I use this location's services, I'm always treated respectfully, services and costs are always thoroughly explained and all questions are answered to my satisfaction. I've used other Goodyears but this location is my number 1 go-to. Not only is the location the most convenient but I've never received the same type of care, courtesy and customer service as I've always received from this one. They truly treat you as if they're working on a family member's car and I have never had to bring my car back because of a new anything after a repair. And while I've had repairs needed, they've always been prompt with updates and they've never really kept me waiting past their given estimated time. I definitely recommend.
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November 2018 by Mari H.
They did a good job on changing my tires. It was about a 2 hour wait. I bought the tires on Black Friday so I got $100 off of them. So far they're working well!
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May 2018 by Chris B.
I blew a tire and called to get a quote on 2 new front tires. Barb answered and was extremely helpful in finding the right tire for me. I brought the car in at 4:45 and was out the door by 5:30 with two new tires and all my questions answered. The best part is they didn't try to sell me on anything, they gave me the information and let me decide for myself without any kind of pressure. Thanks Barb for an awesome experience!
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April 2018 by Mark S.
I've used this location several times and have had both acceptable and unacceptable service. This time was the latter. I dropped my car off for an oil change (and complementary tire rotation) at 8:45am. After hearing absolutely nothing from them all day, I called back at 3:00pm to see what was going on. The person who answered the phone had no information. I was kept on hold for 5 minutes and was finally told the car would be ready in 15 minutes! When I got the the shop at 3:20pm, I stood at the empty service counter for almost 5 minutes, but finally had to go into the garage and get someone to cash me out. The same young woman who was there in the morning took my payment without acknowledging that the oil change had taken all day. When I got into my car, the passenger seat was fully reclined as though someone had been taking a nap in my car. The service interval had not been reset and the vinyl reminder sticker on the windshield had not been replaced. Honestly, I have no way of knowing if they even did the work! I thought about going back inside and complaining, but decided to just leave and not come back. They just lost a customer.
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November 2017 by Carla L.
On our way home from work (I carpool with my hubby), a truck in front of us started leaking junk and unfortunately for us, before we could avoid it, we ran over it and heard a weird sound. We had a flat. Luckily , we were on John Young very close to Colonial so we pulled in here. They showed us the huge piece of debris that caused the flat - we needed a new tire. We got the options, had it changed and within 30 mins of pulling in we were out. Simple. Easy. Resonable.