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November 2023 by Christina Morales
Luis was a great help. He was very attentive to us, answering all of our questions and we were very happy with the overall experience.Services: Steering & suspension repair
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October 2023 by Christopher Mowrey
My accident was 7/21/23. It took until 10/3/23 to finish my car 100%, for a tiny fender bender. The customer service was terrible. I was promised so many updates that never happened. 4 different times you said my car was ready when in fact it was not. This was a terrible terrible body shop. And the pieces are no longer flush with the car. Terrible place and terrible work quality and terrible employees.
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August 2023 by Damon Johnson
I truly salute GreenWay Ford Collision Department, Mark Watson was nothing more then a professional, he took great care of my vehicle and my conscience by always being an ear to my problems and voice with a solution. And the secretary up front was very helpful, kind, and remembered my name . To a customer that means a lot. Thank You Mark, Mesha, and the collision department.
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August 2023 by Logan Baker
Christian did an excellent job on my F250. Very helpful and knowledgeable and I will definitely return here for any body work. I have used other shops in the past and this is by far the best experience I’ve ever had
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July 2023 by C. Peek
We brought our Mustang in that had a bad repair job from another body shop. No one I called in Orlando wanted to do work behind another shop, but they agreed to take care of it and worked with insurance. They corrected the frame problem and all the other issues the other company had overlooked or botched. Fixed amazingly. Would definitely recommend Mark, Luis, and their team for anyone with a difficult repair. Nice, friendly, & knowledgeable.Service: Body & Trim
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June 2023 by Elizabeth Franco
A big THANK YOU to Luis and his team!!. I had purchase my vehicle back in February and a neighbor hit my vehicle while I was on a stop sign.I called to make an appointment for an estimate and was able to bring the vehicle in the same day. Luis met with me and explained the process and set the expectations on the time frame for repairs (2-3 weeks). He was transparent from the beginning.A few days later I dropped off my vehicle for repairs. We had a hick up with the car rental company and Luis immediately got me another rental company to provide me with a rental car. He was in constant communication with me and updating me during the time my vehicle was undergoing repairs.Luis and his team exceeded my expectations!! I got my vehicle back looking like new in less than a week!!Thank you Luis for taking care of me and for providing a signature customer service experience!! I will be recommending you to everyone!! Thank you again!!
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June 2023 by Mousa Thalji
Worst ever experience ! Really bad customer service. Unprofessional front desk staff, and advisor. Not responsible. Keep lying about body part orders, estimated time. Don't answer phone calls all the day. Jomar is horrible advisor to deal with .. Does not answer the phone calls, always on lunch break. Front desk always on lunch break. I felt my car is in hostage... really pathetic in giving excuses. I requested them to have the manager to call them.. Still waiting.. I will make sure to spread my bad experience among all people i know.
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April 2023 by Chantal Perez
My vehicle was recently towed into Greenway Ford’s Collision Center after an accident that I had. The collision center promptly moved my vehicle through the shop. Luis, the body shop manager kept me fully involved in the status updates of my vehicle, additional supplements that were needed from my insurance company and delivered my vehicle to me fully detailed and without a scratch! You can’t even tell what happened!Services: Air & cabin filter replacement
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March 2023 by Ivelise Olivera
Luis was wonderful!Attempting to communicate with anyone else, especially Mark was near impossible. I was lucky enough to be transferred to Luis (after multiple attempts within 3 hours) and he provided me with my car updates in less than 5 minutes. He is professional, friendly and went over and beyond to provide perfect customer service.Thank you Luis!Services: Painting
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February 2023 by Kelly L
I cannot say enough about the family friendly service that I received from Tyson ******* at Greenway Ford! He went ABOVE and BEYOND the call of duty working with me non-stop for 3 full days to find me the right car, work on a deal, and made the entire process seamless. He was available day and night answering my questions and ensuring the highest quality of customer service. It honestly felt like I was buying a car from my best friend rather than a sales person - he never pushed anything on me, never tried to upsell me, never hid fees, he was open, honest, and trustworthy. Everything you need when purchasing a used car!!! He made me feel at ease during the entire process and even sent me several videos he made himself of the car before I came down there!!! He wanted to make sure that this was the car I wanted before I came - he was just a GEM in this industry and I'm so glad that I was able to purchase with him at Greenway Ford!!! Can you please please make sure the management team knows and get this kid a raise and something special - he is TREMENDOUS!
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February 2023 by Kelly L
I cannot say enough about the family friendly service that I received from Tyson ******* at Greenway Ford! He went ABOVE and BEYOND the call of duty working with me non-stop for 3 full days to find me the right car, work on a deal, and made the entire process seamless. He was available day and night answering my questions and ensuring the highest quality of customer service. It honestly felt like I was buying a car from my best friend rather than a sales person - he never pushed anything on me, never tried to upsell me, never hid fees, he was open, honest, and trustworthy. Everything you need when purchasing a used car!!! He made me feel at ease during the entire process and even sent me several videos he made himself of the car before I came down there!!! He wanted to make sure that this was the car I wanted before I came - he was just a GEM in this industry and I'm so glad that I was able to purchase with him at Greenway Ford!!! Can you please please make sure the management team knows and get this kid a raise and something special - he is TREMENDOUS!
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February 2023 by Veronica Interrante
I came in to get an estimate on my vehicle and met Luis, who to my surprise was very friendly. He was very knowledgeable and answered all of my questions. He was even nice enough to take a few scuffs off of my car free of charge. It’s a relief to see that people still care. I will definitely be bringing my car in when I am ready to get it serviced.Service: Body & Trim
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February 2023 by Amanda Masterjohn
Luis has taken over the front of house management and he’s awesome. He is honest, sincere and went out of his way to make sure to fix the issues my car was having since the collision repair. I highly recommend him to take care of any issues you have. Thanks again, my faith is renewed in Ford.Services: Steering & suspension repair
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February 2023 by Bryan Hackebeil
Luis was very attentive to our concerns. He answered all my questions, and followed up throughout the entire repair. Very professional and great customer service.Services: Body & Trim
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February 2023 by Anatal Waddell
Luis from the collision center was a great guy with wonderful customer service. My car had front end damage and they got my car fixed and back to me and no time.Service: Body & Trim
