-
March 2024 by Dr Michael Perusich
The massages are pretty good but it's impossible to get an appointment. I have been trying to schedule for 2 months and they are always booked up. They have over sold their capacity. Time to consider canceling my membership.
-
March 2024 by Z
Update: In the beginning, I was really excited coming here and really enjoyed my experience when Hannah was working here because she made each appointment fun and fabulous. The only reason why I leave this review a bit lower than I would prefer for this location is because they really try to push the membership on you, and it makes me really uncomfortable. I’m not sure how many times I would tell the individuals working at the front desk a various number of reasons why I was not interested in the membership, yet I would continue to be asked almost every time I made an appointment, or even after my appointment, which ruined the relaxing experience for me a bit. No means no. Additionally, hoping management has improved.
-
March 2024 by Delila Allen
It was awesome well needed. Angie was terrific.
-
December 2023 by Dan Lanini
My massage was cancelled exactly three hours before my appointment. I called and they were apologetic but I did bring up that if I cancelled three hours before my appointment they would charge me and the young woman confirmed that was accurate. I asked about what was able to be done and she told me nothing and that it wasn’t out of the store’s control that the massage therapist isn’t feeling well. No alternatives other than rebooking were offered. She was perfectly polite but it’s not acceptable that I rearranged things to find an appointment weeks ago to have it cancelled. If you cancel an appointment because one of your employees is not able to work then some type of consideration for not keeping the appointment should be given. You
-
December 2023 by Alexandru Cosiuc
This is the worst ever location. I had an appointment and showed them my email confirmation. Canceled a flight for this appointment . The personal didn’t even offer an alternative or resolution just stated that there is not any appointment even after I showed them my confirmation
-
December 2023 by Beverly Piñango
Shenita is the best. The place is really good, clean and beautiful but the most important thing is Shenita is here. Don't miss the opportunity to get a massage with her please
-
December 2023 by Kelly Daubach
The service went downhill in the last 12 months. I was a member for over 4 years and every time recently they only focused on upselling and also didn’t allow me to use my final package. I missed the deadline (by 60 days) they referred me to the docusign document. I asked if the manager would support my request since I was a member for so long and the answer was “no”. Zero customer service the good employees seemed to have left for the most part as well.
-
December 2023 by Noelle Budniewski
Don’t bother going in for the Black Friday BOGO gift card special. A 1 hour massage is $119 so you essentially get each massage for $60. It’s not that nice inside and I don’t think this is a deal by any means.
-
September 2023 by Yoly Assef-Magallanes
I have been coming to Hand and Stone for over 5 years in De Phillips; I moved to Maitland and from last year I come to Winter Park.It has changed and I have to say it’s change for the worst; before you would be able to exchange points for upgrades, now you can only get the stones that not every masseuse uses correctly.There is an absurd extra charge for use of couples room….. why? The room is bigger is said, we don’t mind if it’s big or small we just want a massage together. The charge is $15 per person on top of the package I pay for $70.I received a call from Allie the A. Manager and she stated that it was corporates policy and if I wanted to complaint I can go and complaint to corporate as she didn’t make the pricing (Amazing response from management) I manifested I would cancel my membership and she took it upon herself to cancel my appointment for tonight.Terrible management and yes once I use my packages I will be canceling my 5 years membership.Antonio was great!
-
July 2023 by Andrea Chamorro
Amanda is amazing!! First time with her, and I was extremely happy ! I actually changed all my upcoming appointments with her.
-
July 2023 by kassidy moore
shell the massage therapist is amazing at deep tissue. She is hard to book so call ahead if you like deep tissue. That’s really the only good thing I have to say about this place. Another hand & stone told me to call my home location for my membership to see if they could extend the expiration date on my last credit a couple weeks because it had just expired. I called asking for the manager because I knew they would need to pass it by them anyway and she said they “weren’t available” but then she put me on hold to talk to her manager so obviously they were. She came back in the line to tell me the manager said there is nothing they can do about it because of the signed documents. They are obviously looking for $$ and not solid long term customers.
-
May 2023 by Bhavya Trivedi
So I booked a service that was a transfer gift from a friend. When I get to the appointment they tell me the transfer expired 2 days earlier. Wasted my time. Why didn’t they tell me at booking or with appointment reminder that this was expiring? Booked this over a week ago. Whatever happened to customer service, and admitting that it was their mistake? You could’ve won back a patron. This place used to be better, more trustworthy.Update: Thank you for rectifying this and allowing me to use the transfer gift. Updated to 3 stars from 1 star.
-
May 2023 by Oliver Banks
I felt a sensation on my back and to my surprise I saw a roach during my massage! I immediately got up and got dressed! There was no explanation for that to happen! They said there was an ongoing bug problem! Ugh!
-
May 2023 by Arin Johnson
Update: A woman by the name of Karen just called me and told me my review wasnt appropriate because it wasnt 5 stars.it STILL isnt worth being a member & the customer service is STILL giving pine hills and not Dr.Phillips vibes 5 star service . They need better workers & better training.
-
May 2023 by vihar upadhyay
Hand and stone Massage scams you in the name of membership. I got charged unnecessarly even though I wanted to cancel my membership. I was provided wrong information and got tricked. Please be aware of it. Wanted to give 0 rating
