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May 2023 by Lolita Black
Called for item and purple haired cashier said she couldn’t check the floor of item. Went inside and the item was fully stocked. Then there’s a red hair girl hiding under register…does she even work there?I love Icing but they have got to be better.
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April 2023 by Sabry E
Unfortunately my coupon expired which I didn't know it did , the cashier and manager started questioning me even when I said; "it's ok I'll pay full price don't worry". They made me feel very uncomfortable I won't be coming back to this store.They made me feel like I was a criminal over a coupon , I couldn't wait to finish the transaction and leave to never come back.
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February 2023 by Lakeisha Warner
Terrible customer service, racially profiled by the manager. If I could select zero stars I would!
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January 2023 by Kat
Jordan was so helpful! Her customer service was great and she helped me find the earring I was looking for! Overall great experience!
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December 2022 by k
I got my 11 month old daughters ears pierced here. I was helped by an amazing associate named Gianna. She was patient, my daughter was NOT easy to deal with. But Gianna did not rush, and made sure to get everything done perfectly and safely.Thank you to Gianna so much. She is amazing.
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November 2022 by Carolina Marie
I was at the store 10/30/22. I did felted how uncomfortable the lady with the child I was playing with felted harassed. The lady who was at the cashier look at her dirty and did not liked her son was at the store. I was playing with her little son hide and seek. The baby did not touch nothing and he did dropped a phone case that his mom picked up quickly. The lady from the store who has called her self manager give a dirty look to a little angel that even my self felted uncomfortable and wanting to tell her something. I can come in to the store and you guys can check cameras I was there playing with her son and he is such a beautiful little angel and the lady just was rude and giving dirty looks since she wanted to close the store and did not wanted no one there. I left the store and found this lady outside of the mall we talked about how the cashier name: Bobby was so rude. I promised her I will come here and leave my review and HERE IT IS. I wish the girl calling her self manager no sure if she is a manager gets FIRE. She has a disgusting customer service.“she stated she has kids and they are not like that” which is completely out of place. She was disrespectful in so many levels that I am available to come in at any time and give my statement for this one to get FIRE.
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November 2022 by Kelvin I Martinez
I went into this store and immediately felt uncomfortable. This lady with orange hair was looking me at me up and down with a rude look. I felt racially profiled because I was the only Hispanic male in there. I asked for assistance and she pretended not to hear me. She put her air pods in while I was ready to check out and didn’t come back to the register and had me waiting for 5 minutes. When I left I asked for her name but she didn’t give me her name but just sated she was the manger. Very disappointing.
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August 2022 by Karla Gvs
I wanted to say THANKS to an awesome lady who attended me and my 4 months baby, her name is Gianna, she was so sweet and lovely with my baby! She is such a good worker! She opened my baby earrings, thanks sweetie! God bless you ?
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February 2022 by X. Lugo
I am a mystery shopper certified, and the employees of store in the Millenia mall have a actitud problem the girl in the register is very rude with customers, I was in a present of a very uncomfortable situation where this lady Angie treat a group of woman's where they was just trying to choose the right accessories she give a inappropriate treat. She do not ask if they need help or offer her to help the to choose the rights accessories faster if she want them to leave the store she just start screaming at them they was destroying the store when they was just looking and the kids misplaced some accessories. This lady obviously have some personal issues she carry them to work. unprofessional actitud, no even smiling to any other customers. Definitely corporate need take attention to this store employees.
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January 2022 by X. L.
I am a mystery shopper certified, and the employees of store in the Millenia mall have a actitud problem the girl in the register is very rude with customers, I was in a present of a very uncomfortable situation where this lady Angie treat a group of woman's where they was just trying to choose the right accessories she give a inappropriate treat. She do not ask if they need help or offer her to help the to choose the rights accessories faster if she want them to leave the store she just start screaming at them they was destroying the store when they was just looking and the kids misplaced some accessories. This lady obviously have some personal issues she carry them to work. unprofessional actitud, no even smiling to any other customers. Definitely corporate need take attention to this store employees.
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January 2022 by Melissa Kasten
We got our daughters ears pierced here. Such a great experience. The girl was so great with my daughter. Very pleased.
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November 2021 by Sharna Simmons
Motion my son to get his ear pierced today and was helped my Angie. She has horrible customer service and had a horrible attitude when we first walked in. She greeted us really aggressively and didn’t even let us talk. I wouldn’t recommend dealing with her of going here!
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October 2021 by Afortunado Burke
Absolutely amazing staff. Thank You Yarelys for piercing my daughters ears. You are very deserving of 5 stars. Very respectful, patient professional, basically a customer service full package... Thank you Icing. I highly recommend
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November 2020 by Rachel Victoria
Fun store. A lot of good deals and cute stuff.
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August 2020 by HUBERT
The manager who opened today 8/23/20 has a VERY bad attitude.She was late to open the store and she was very rude and very nasty with everyone who was waiting.She was also the only one in the store doing the cash register and doing the piercing.So anyone wanting to pay had to wait for her to finish doing the piercings... Are you kidding me. People need jobs you need to hire more people for the weekends.Maybe she will not walk into a group of people by herself and be upset about it.I'm sure she has alot on her shoulders because of the owners and being by herself...
