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August 2021 by santiago calderon
I took my iPhone Xs Max to have the screen replaced. My cell phone worked perfectly fine but after they replaced the screen the flash buttons and the camera on the home screen stopped working and also the phone itself opens the apps. 2 days later I stop by their shop, explain what’s going on, and was told not worry about it and to give them about 20 minutes to fix it. It is worth mentioning that they damaged the head of the cell phone screw because I saw it while they were doing it. (by the way on the paper they make you sign they also put how the cell phone arrived before the repair and nowhere on the paper did it say that my cell phone was defective and the staff marked my cell phone that it was in good condition before the repair ) but I still left for about 20 minutes to walk around the mall, when I picked up my cell phone again, they had put a clear paper on top of the screen looking like they had put a new screen on it, but the stripped screw was still the same.I'm not sure if they changed the screen or not ( I doubt they did) I will never return to this place and I do not recommend it.
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January 2021 by Adrianna Beltran
I went in sad about my phone and out so satisfied. Customer service is clearly #1 here, or at least it is for sales associate Bobby. He helped my friend and I with my iphone 12 screen, my camera was messed up and for some reason face ID wasn't working. there wasn't much he could do but he cleaned my entire phone out (dusted too??? like what?!) and answered all my questions. Hell yeah Bobby!
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October 2020 by Marvin Jimenez
Very nice people. Very professional. Replaced a badly shattered iPhone screen in twenty minutes. Good price too.
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October 2020 by Beth Austin
I had 2 devices fixed, replacement screens. iPhone 8 and mini iPad 2 I called around to different establishments first for timelines , and prices. When I called Master Fix, the gentleman who answered provided me with answers and great upbeat customer service. Unlike the other places I called, who were trying to upsell me over the phone with stuff I did not really understand. I mean my screens were cracked is all and I just wanted a price and how long I could expect to wait for the devices to be fixed. Master Fix was very up front, honest, no effort to upsell and avoid a price point. More so, they followed through with the exact service and price point with services. 150.00 for both devices, that now are as new as ever. Great place, great staff. Highly recommend.
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February 2020 by Daniel Ernesto
I took my iPhone XS to get fixed and they told me it would take an hour, they took 3 hours of my day to then tell me they couldn’t fix it due to a screw being stuck and they said the tool to fix it would come in tomorrow. Once I got my phone back all seemed to be in good condition until I tried to make a freaking call and couldn’t. Granted I asked for the cheaper $100 screen instead of the OEM $185 screen but that doesn’t mean my phone should just stop making calls. This is my work phone, it’s my livelihood. I don’t have time to wait for them to fix it again, I’m just buying a new phone. DON’T GO THERE.
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December 2019 by kenticle kent
Brought my phone in for a screen repair in October. I live two hours a way and was shopping at the Florida Mall. Within days, my screen starting flickering so badly it was almost unbearable to use. Given that I live out of town, I wasn’t able to return immediately to have it fixed. Once I was in the area again (about two months later), they refused to repair their error. Please take your business elsewhere. I’m now out about $70 and have to shell out money I don’t have to fix something that they did wrong.
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June 2019 by Kiki Vega
Just called tonask a simple question and the dude that answered the ohone today may 25 at 8:12pm hung up on me multiple times. Very unprofessional if you dint want tondo the job just say so or matter fact how bout dont work there. I would love for the manager or owner of this establishment to contact me. That was just extremely inappropriate and rude.
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February 2019 by Gabriele Dani
Terrible service. Besides the guy not speaking English they replaced my screen so badly it's completely black now and they just say I have to wait 5 more days for another part to come. It's coming off as it wasn't even glued properly. Don't go to this place.
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January 2019 by William Cajigas
Went to take my laptop into this repair ship since it had a software issue and the employees behind the desk were very cool in helping out. They gave me a pretty good estimate on what the damage would be too repair my laptop and it was a pretty appealing price. Ended up getting my laptop fix the same day so I would recommend to going here if you have any piece of technology that is broke or unusable.
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January 2019 by Noor Oueslati
Total Scam Artists. Worst place ever! I highly recommend not going here. I was charged 75 for an iPhone 6s replacement screen. Shortly after getting home, I noticed a high discoloring in the screen and an obvious light peeking through the top. I also started to have a problem texting. 3 days later a cracked appeared in the top of the screen and instantly grew. I took my receipt and phone back, kindly asking for them to fix it. I suggested maybe it was put on wrong or a malfunctioning screen. They pointed to an invisible non existent scratch, and said see you dropped it, your warranty is not valid anymore. I asked to speak with manager. They told me they would get in trouble for bothering him. I said then give me his number I will call. She wouldn’t so proceeded to text with him for 5 minutes. She then told me that he won’t speak to me because he was to busy. I ended up calling the mall management office and security got involved. Security managed to get their manager on the phone and he still refused to fix my phone. Absolutely unethical disgusting scam artists. I have every intention of reporting them to the better business bureau and have already filed a complaint with the mall.
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January 2019 by Carmen Mack
It was nice to visit and talk to the staff, they seemed knowledgeable about what they could offer and the prices sounded reasonable. The store was clean and comfortable.
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July 2018 by Richard Bilbao
Pros: Service is quick and affordable. Got both cracked screen replaced and battery changed. The staff was helpful. Cons: The replacement screen has an obvious discoloration to the OEM version. Colors are off and whites have a cool/bluish hue. Also the brightness of the new screen is visibly weaker than OEM screen. For some it may be acceptable, for others (like myself) it's visible.
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June 2018 by George Kjold
If you don't have a top of the line phone, android/iPhone, they hardly even care. From phone issues to screen repair, if they don't think they can make money off of you, customer service goes wayyyyy down
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April 2018 by Pamela Columbus
I have been waiting for over a month to get my tablet back from the store in the Sanford mall when I went to talk with them there to try and get the tablet back or see how much longer I would have to wait. I was told that the franchise at this location was sold to another person and he did not have it that I would need to contact the corporate location . So I did he told me that now my tablet was transferred to the millennium mall location. that is still not the problem it is not fixed and they have not contacted me to even let me know when it will be . I have already paid for the repair. I can't even get the money back or that tablet returned to me because it in pieces.
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April 2018 by Lordz M.
Are you kidding me. Came in for one problem. Not fixed and created another problem which has me worried 2.2hrs later of waiting. Hired ppl that knows what they are doing. Have phone back, but just was a waste of time. Nice cases though.
