Insight Credit Union is a financial institution serving Central Florida, originally known as Bell Tel Credit Union. Reviews from members highlight both positive experiences and recent concerns. Many customers express deep gratitude for specific employees who have provided outstanding, patient, and genuine help during desperate times, solving significant problems with care and professionalism. Staff members are commended for being thorough, ethical, and highly professional, following through on promises and providing peace of mind. These positive interactions are noted at several branches, including those in Orlando, Lake Mary/Heathrow, and Apopka. However, other feedback indicates that over the last 10-12 years, the credit union has systematically closed branches and moved locations. Some members feel the overall courtesy and helpfulness of employees has waned during this time. Criticisms include transactions taking longer than expected and a decline in the exemplary service and product availability once offered. Some long-term members remain primarily due to the inconvenience of changing numerous automatic transactions, rather than current satisfaction.
Good people that work there always making me feel very comfortable and always helpful shoutout to Jared and crew
December 2024
Iām so very thankful been going to Insight since I was a kid, I had a big problem and Jarred Schulte really solved my problem at the down town branch in Orlando, An Iām thankful for Marquis at the Lake Mary Branch for always having Patience with me šš½ā¤ļøšš¾
September 2024
Oh I had a desperate problem and Shannon and Phillip at the lake Mary/ Heathrow branch helped me out so much with my insufficient funds. I recommend all to bank at Insight. Believe me And Shannon called me back on the same day, so I could sleep in peace. She promised to call back and she did
