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December 2023 by Alex Ortiz
Felipe and Donna are the true definition of customer service!. From being patient and attentive to my needs, all the way down to the smallest details of making sure the glasses fit snug. 10/10 service! I highly recommend stopping by!
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December 2023 by Patricia Bernal
Amazing service friendly associate Felipe take care of me, very happy
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November 2022 by Navin Boodhan
Just picked up my glasses today and everything went super smoothly. Felipe was amazing in helping me pick out the proper frames , and was extremely helpful. Donna was also very friendly and answered all of my questions.
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January 2022 by Donna T.
I always get my glasses here they are always friendly and helpful the doctor is wonderful I would recommend everybody go get the glasses because their prices are very good! The optician Donna I walk in and she pulls a para glasses off the board and says these are the perfect ones for you I proceed to look around some more but I always go back to the first one she picked she's very good at it I fully trust her!
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December 2021 by Chuck Hall
Great customer service..
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October 2021 by Nicholas B.
JCPENNEY Optical is the BEST optical I've EVER been to. I have a high prescription and they treat you like family. Dr. Gold takes her time with all her patients and actually 100% cares about getting you the right prescription. Donna and Felipe are the best team I've ever seen. They run the optical so fluidly and keep things going smooth. Not only that, but they're extremely nice and hospitable people. I've never been to a better optical and I won't be going anywhere else ever again. JCPENNEY needs to keep them, because you don't get people like this everyday!!!
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July 2021 by Heather Santiago
This was a dismal first time experience with Jcpenny Optical at the Florida Mall. I went for my eye exam with Dr. Joanette Salas in Feb 2020. When I needed to order my glasses & contacts, the staff could not access my prescription info because Dr. Salas caries the patient data at her Casselberry office. The 8 times that I've called Jcpenny Optical, the Jcpenny customer service, and even Dr. Joanette Salas' office, each time I was met with responses like "Let me pass the message to her and she will get in contact with you so we can fax the prescriptions to the Jcpenny optical ". Not once did I receive a follow up call, email, or fax from Dr. Salas or the JCPENNY Optical team. I decided to get my exam and order my prescriptions from America's Best and was very pleased with their efficiency and excellent customer service. I do not recommend Jcpenny Optical at the Florida Mall nor Dr. Joanette Salas. There is either too much miscommunication going on or someone is not able to meet with customer needs.
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May 2021 by Carl Stebbins
Screwed up my tint on my glasses by putting to much UV on glasses. So same tv and phone's will go datk. Now wont fix problem. Never go here poor customers service
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December 2018 by Noemi P
Omg The Best place ever Donna And Shea so professional .I always get my glasses and sunglasses there my whole family shop there.Give them a raise they work hard and deserve it.
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December 2018 by BARBARA CANONE
Awesome service always use Donna she is the next
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December 2018 by raymond metz
I had an eye exam and bought two pairs of glasses everybody was very professional
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June 2018 by Terry
The doctor Mrs Rodriguez is truly the best around. She went above and beyond. If you need an eye doctor who will get it right she is the one. No complaints here at all. Satisfied customer.
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June 2018 by Malik Hussnain
Worst Costumer service. .. Very bad experience with this place. . Never recommend to people come there. .
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November 2017 by Deydre I Mestey
Worst customer service encountered. Got glasses and they are useless. Cannot see the small print and they will not do anything to fix it
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July 2017 by Adlinmarie Soto
Great staff! Best Prices! Everytime I go there they make me feel valued as a patient/customer. They have a new Dr and she's great. Very friendly and professional. JCPenney Optical in FL Mall has been my go to since I moved here 10 years ago. There was a hiccup there for a moment last year with a temp Doctor they had but I'm glad to say the new permanent Dr is wonderful and order has been restored.