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March 2024 by Christopher Reynolds
Mikayla was awesome great customer service
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July 2022 by Helena McCabe
Rude and dishonest customer service. Refused to take back a purchase in perfect condition with receipt because I didn't have the box. She tried to show me where that was the policy on the receipt and the website but failed because it's not stated anywhere in either place. The manager told me to call corporate customer service there in the store and if they said yes, they'd take it back. Lo and behold, I called customer service right there and they said it was fine that I didn't have the box. They still refused. Why even have me call, then? Ridiculous. They've lost a customer for life.
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March 2022 by Yazmyne Holmes
Bought a pair of shoes that were exclusive to Journeys. The sales associate had to do an online order and I was okay with that. She ordered the wrong size and when I asked for an exchange/refund she THEN informed me that she was unable to because it was a “special” order and I’d have to wait to receive them to later return them. This was all within 15 minutes of making the purchase. The most frustrating experience ever!
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December 2021 by Dawn “Baroness” Jefferson
Cool place...cool sneakers for kids and adults. Great customer service. Definitely got what I needed.
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September 2021 by Mary Alford
Staff was Awesome very helpful we end up getting 3 pair of shoes please with my selection
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August 2021 by Jbsproservllc com
Friendly sTaff large selection of kids shoes ??
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January 2021 by Diana Hernandez
The employees do not demand the mask from the customers and there is no healthy distance and there are within the store about 30 customers plus the employees and the space is very small and the bad attitude of the employees is fatal in that store.
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August 2020 by Eve Perez
Great customer service by stephanie. Store very clean and organized. Ive been coming to this store for years, she’s definitely the best!
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December 2019 by Soad Cobty
This location very bad service, no respect for the customer
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December 2019 by Lea Rollins
Very friendly and knowledgable,get prices!!
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November 2019 by roque souza
Maravilhosa
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August 2019 by Family of 10 moments Delacruz/Ortiz Family
Excellent store to buy shoes
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April 2019 by Step Smith
Great shoe store. But before i would shop there i would check around other stores first because prices tend to be a little more.
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June 2018 by Erica Davis
Always a pleasure great selection.
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March 2017 by Lee L.
OK apparently this was the only store in Orlando of its kind. we finally made it here and what do you think, they didn't even have the shoes we wanted in her size!!! good thing they had tons of alternative choose to choose from. They had tons of Chuck Taylors and Tom's so that was a plus. We will definitely be back.