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March 2024 by Teresa Rivera
I went to this Journeys on March 11,2024 around 6-7pm and OH My God the way the staff dressed i was surprised. Like if I walk into hooters. No management. No respect from the little girls that are was working that afternoon. On of the girls had black shorts andi she kept lifting her shirts up to show her belly towards my man and another man with a pregnant wife. Totally disrespectful.
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October 2023 by Apo Feliciano
Best place to shop
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June 2023 by Jules
Store # 1587I was shopping for a particular shoe that was located at Journeys in Florida Mall. Once I found the store I was quickly told there were actually 3 Journeys in the mall. With a little frustration we were advised to continue in the mall to the next store.We then came across “Underground by Journeys store #1587 (suite #778)” and I had the BEST service by Neil and then also Maia. They explained the differences in the stores & the history of how they became. They were so kind & going above & beyond & made me feel glad I continued my search when I was frustrated after the 1st store.Neil & Maia ROCK!
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December 2022 by Allen Jackson
Unique and interesting!? This is when shopping becomes an adventure! ?
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August 2022 by Beth Silva
Always love Journeys. The one at the Florida Mall is always great. Great customer service. Will always help you with everything!!
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April 2022 by Theresa Lang
Hello, I wanted to reach out to speak about my experience in location 1247 in the Florida Mall in Orlando, FL. I had bought a pair of Crocs for my niece and unfortunately she no longer wanted them. This location was the closest to me and the store representative Adriana refused to do my return unless I did an exchange due to it being “policy.” I read the return policy and at no point in the policy did it state merchandise had to be returned at its original location. Understanding how the return processes works I questioned how is it that she can accept merchandise by an exchange and not just simply returning it and she said verbatim “because we’re not getting anything out of it.” Now, that is not a valid excuse because my return affecting their store operations should not be a valid reason as to why my return could not be processed and I had to go out of my way to the original location. I simply ask that all employees are properly trained on the return policy so other shoppers as myself do not have this type of experience. I would like to be reached out to speak more on this negative experience. Thank you.
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March 2022 by Nicole Stevenson
Buyers beware!! They have fake Timberland's! I went there today to buy a pair and immediately spotted all the flaws. I told the sales person that they were fake and she said, "What makes you say that?" When I told her the things that I noticed she said, "Oh those are the kids sizes." Kids size or not, they're fake! I never asked her for a kids size shoe so for her to fail to disclose that information to me prior to me stating that they're not real proves that they're dishonest! Do not waste your money!!
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December 2021 by María Pérez
Favorite shop!
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April 2021 by Aislinn
The manager/assistant manager (tristian) I believe was super rude, he told my family that we are probably tight on money, was rude to us when we wanted to pay on two separate transactions for some reason? Lol weird guy, we went back and returned our items after that
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March 2021 by Mily Sosa
Managers very rude and did not help at all , very mean to employees. DO NOT RECOMMEND
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March 2020 by Pinto Rage
Employee was super polite and willing help! Definitely will be stopping by in the future!!
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February 2020 by La familia Delacruz-Ortiz
Came to Florida mall today and found these pretty unicorn ? converse on sale $39 great dealSuper cute!!!!
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February 2020 by Ricardo Vazquez
Jean and Derek treated us very polite and took the time to find the shoes my daughter wanted. The store manager Kidany was very attentive and enthusiastic!!! Store # 1587
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February 2020 by Miroslaba Domenech
I called from Cape Coral Florida. Johnathan was so very helpful. He made sure the backpack I wanted was shipped to my city.(3 hours away). His customer service was just wonderful. I will so get thank him personally when I make a trip there. His store number is 1247.
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February 2020 by Marcus Sutton
To be honest, I went to foot locker at Florida Mall to buy socks and the service was so bad I put the socks back on the the rack and stopped by Journeys where the service was so good that I bought a pair of shoes. I would definitely recommend this Journeys at the Florida Mall to my friends.