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March 2024 by Ralph C.
DO NOT BUY UV3 MASTERGUARD FROM KANES. Worst product and worst customer service with GUAD MAIDONA the manager. We love to buy our Furniture at the Kanes in South Orange Blossom Trail, but in this occasion, we bought a Leather Sectional of $4000.00 for our Living Room, since we have grandkids, we purchased the 5 YEAR PROTECTION from UV3 MASTERGUARD. This past January after the Holidays we noticed an Ink mark in one of the sitting cushions, since we have the 5 YEAR PROTECTION PLAN, I contacted the company to have someone fixed the Ink mark. I sent the pictures and paperwork as requested per the manager MR. GUAD MAIDONA. I spoke to Guad in this matter, and he refused to provide his service to us, he claimed he can cancel our plan at any time. ALL WE WANT IS THE INK TO BE REMOVED. It is mid-March and I contacted them again to see the status of service, MR. GUAD MAIDONA said to us in a rude and yelling manner, he will refuse to provide his service and not to contact them again, he can cancel or Protection Plan at any time. We purchased a 5 YEAR PROTECTION PLAN For a reason, to protect our investment. As I did more research on UV3 MASTERGUARD, they have the worst reviews and MR. GUAD MAIDONA should not be representing the Kanes Brand. I will not be recommending this company UV3 MASTERGUARD, to all my friends, family and Clients. They are scamming Families with their service. We purchased a 5-year plan for a purpose, is not up to UV3 MASTERGUARD TO CANCEL IT AT THEIR CONVENIENCE. Someone needs to stop these unpleasant situations with UV3 MASTERGUARD.
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December 2023 by joyce Bliem
After walking out of 2 other furniture stores we finally arrived at Kanes furnitureWe were pleasantly greeted and shown what we were looking for.Our salesman , Mark was wonderful. He was informative, and very patient. He made our whole experience very easyThe delivery men were prompt and very helpful. Our whole experience with Kane’s was very pleasant. We will definitely be returning to Kanes for our future furniture needs
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November 2023 by Ashley salgado
It was a great experience from the time I walked in I was greeted by the sales person Prakash he was very kind went beyond what I was expecting even asked my daughters name and walked around the store find different pieces to make everything come together well. Not only did I get the sales price but he spoke with the manager which I met as well and was very polite was offered a military discount and they both thanked me for my service. I would recommend this store to anyone, satisfied is an understatement on the selection and customer service I received.
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November 2023 by Janelle Pelaez
Buyers beware! Do NOT purchase anything that is in back order. We made a purchase back in June for a bedroom set for my daughter and were told that the bed was in back order till September. I received a call to get furniture delivered minus the bed in September. I was reluctant to accept the incomplete furniture but did so hoping the bed would be delivered shortly after. We are now in November and are being told it'll be delivered in December, which is ridiculous. At this point we're so unhappy with their service and false promises that we don't even want the furniture anymore and requested to return what we have received.We've had to go to the store to speak with someone in person THREE times because whenever they tell us we'd get a call back we did not. They're taking it back (hopefully), but are charging us a restocking fee. NEVER AGAIN will I shop here!
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November 2023 by Wilton B Williams Jr
We were on our way home from looking at furniture at American Signature Furniture where we were not able to find what we were looking for. After noticing Kane's Furniture we decided to stop and that turned out to be a great decision. We were greeted by Mr. Prakkish Ghandi who was pleasant, courteous, and professional. He was not a pressure sales person but one who listened to the customer resulting in us finding exactly what we were looking for. Thanks Mr. Ghandi and we look forward to doing business with you in the future.
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November 2023 by Denis V
Lots of hidden costs: I get a price on the website for a sleeper sofa. Seems like a good price till the add up all the extrasMattress extra $300Delivery extra $180Purchased a stain warranty you have to apply the product yourself.If you can wait for extra delivery times go somewhere else:
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October 2023 by Ahmed Aly
Very high quality furniture.Very nice and helpful people; this includes sales, management, and delivery people.I found exactly what I wanted with amazing quality, and it was delivered the next day!
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September 2023 by Linda Muddiman
Nice to go back after purchasing from Lanes 12 years ago and still had me on file. Very Nice sales agent, Zoe spent time helping and locating what I was interested in. Very much appreciated. Found what I was looking for and look forward to my delivery! Thanks Zoe!
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September 2023 by Dionne Harrell
My sale person Amy Prill was amazing. Not only does she help you choose the pieces that fit your style. She has an eye for detail and is able to help buyer visually see the room pulled together. From the base of the rug, to the furniture, and the accents pieces. Amazing experience will definitely be back and refer friends and family. She was even able to keep my guy engaged in the process which speaks volumes!
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August 2023 by Juan Ortiz
Had amazing experience at canes on OBT in Orlando, Florida. The representative Joey Gonzalez was phenomenal in helping me understand the best deal on furniture. I bought a couch for my living room, completely satisfied with all of his service, his knowledge, and was able to get an amazing price and the company even honored something that they stop doing just because they said it was the right thing to do. If you’re going to buy any furniture anytime soon, you have to stop by Kane’s furniture in Orlando, Florida.
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August 2023 by Lori N
One of my chairs broke on a newer table set. The staff researched the warranty and my options. They were very helpful and assisted me in replacing the chair. Excellent customer service! Very nice staff at OBT location!
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August 2023 by Carlos Rivera
My visit was pleasant. Mr. Marc Mannix was very helpful orienting us on our purchase. We went there a couple of times but in this last visit the store was giving away $50 gas gift cards and they were gone en 5 minutes. Next time it will be a good idea to distribute them among real clients, clients who spend their money.
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August 2023 by Jose augustine
It is not a good place to buy the furniture. I have ordered a full size bed, mattress and side table 45 days back. The side table and mattress delivered as promised. When I enquired about the bed, they told me that, it is better to cancel the order, they don't know when this will get delivered. Worst experience
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July 2023 by Alex Hrk
Orange Blossom Trail location misleading with July 4th advertisement 20% discountWe attempted to buy the table but the manager refused to give us discount so we just left.Please see advertisement posted on this door
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June 2023 by Alden Bagarra
We had a pleasant experience with Mark M. the sales rep that help us. He has a very good demeanor, very patient & he explained everything that we need to know in order for us to make a right choice & decision for our purchase. Happy with our experience overall.
