-
September 2023 by Tifaney Palmer
Went into the store last night with my mother and three friends we all bought bracelet and necklace because they were on sale. The service was HORRIBLE they literally just throw the necklace in the bag, it’s was tangle I had to take it back to the store. We asked the two ladies at the register if we can get the free pink box they lied and said they don’t have any. When I returned to the store for them to fix the necklace, (which was about 5 minutes after I buy it) I asked the pregnant lady if I can get a box and I got four and she also fixed the necklace for me. The pregnant lady that works in the store was nice and professional. The two American American ladies was very unprofessional and not friendly. FYI I am also American American.
-
August 2023 by Kathy Sutterby
Very nice and friendly staff. Had what I was looking for!
-
July 2023 by Tiffany W.
As a Black woman, I am frustrated, disgusted, and disappointed to go into a store to spend my hard earned money, only to be followed around by store staff and security. This was my experience at this store. Sadly, I believe this happens at many stores in the US (and probably worldwide). My family was with me and it was humiliating having to explain this to my children. I speak for every Black woman: we are sick and tired of this treatment. I pretty much have to shop for nice/luxury items online to avoid this. I would give zero stars if possible for this rating.
-
June 2023 by Karlie Pham
I had such a bad experience visiting the store today. There was an assistant standing at the door but she was just leaning on the door and turning her back towards outside. She didn’t move or say anything when we arrived, so I asked her if the store was still opened? She didn’t say hi or anything but told me to wait for people getting so I could come in. I was like ok. Then one people got out, I thought we(my fiancé and I) could get in but she said we had to wait for one more person with such a not nice attitude, so I decided to leave. I’m not being hard but I’ve been here so many time and the staffs were so nice and sweet, especially the manager.
-
June 2023 by Hexen 007
Staff is very friendly compare with other outlet .She take time bag for me nicely
-
February 2023 by Rylie Gay
We had the most amazing experience last night at this Kate Spade location. When we walked in, Allison greeted us. I am assuming she is one of the managers (if she isn’t, get that girl a promotion asap). She immediately noticed my fiancée’s Kate Spade bag. We bought it for her roughly a year ago, probably a little longer, and a few days ago the long shoulder strap ripped and it could no longer be used. The bags short handles were still working, but my fiancée’s birthday is on Monday so I was bringing her in to buy her a new one. Allison noticed that the bag in question was one they still had in stock, and explained she would look up our information to see if the bag was still covered under warranty. Of course we had forgotten to give our phone number when purchasing it a year ago, so she could not find it in the system. I was perfectly fine with this, after all I walked in expecting to buy a new one anyways. Well Allison said that we shouldn’t worry, she was going to make an exception and let us exchange the damaged, year old bag, for a brand new one for free! Not only that, after hearing we were there for a birthday she said if we got anything else she would give us an additional 15% off the already greatly discounted merchandise. I had my fiancée pick out a new bag for work, and we walked away with a brand new purse AND work bag for a very reasonable price. We are loyal Kate Spade customers already, but this experience was so amazing I know that we will be frequenting this location far more. Thanks again, Allison!!
-
February 2023 by Jan Michael Castillo
One of my favorite place here in orlando fl. ?
-
December 2022 by Sarah S
Great value but staff seems a little pushy
-
September 2022 by Karol Capezio
Wow! Great sale going on right now 7/09/22. 60% off then 20%.
-
September 2022 by Simplesmente Alessandra
Besides loving this store, they make me feel at home .. There's no way not to love it and there's always something new.
-
August 2022 by Lucy R.
Kate spade is one of the best stores I have enter while shopping at the outlet. The customer care is Amazing, they are welcoming, kind and extremely friendly from the greeter all the way toThe cashier. Excellent service. Hooray to Kate spade.
-
July 2022 by K Capezio Aka VOILA’ CENTER
Wow! Great sale going on right now 7/09/22. 60% off then 20%.
-
May 2022 by Debbiedooby
A retro modern store. Great prices on designer bags, jewelry and clothes. Very helpful and knowledgeable staff.
-
December 2021 by Saba Basit
Excellent service by Alyssa. I called ahead to inquire about an exchange and she was super helpful. She gave me all the correct info and helped me get what i needed. 5 stars!
-
December 2021 by Jennifer Bhakta
Dana was one of the most helpful retailer workers I have ever experienced! She has an amazing personality and offers the best help!
