KAY Outlet is part of the KAY Jewelers family, the number one specialty jewelry brand in the United States, offering fine jewelry at a great price. The sales staff is empowered with knowledge to assist each customer, providing a superior shopping experience. Diamond engagement rings are a specialty, including exclusive designers like The Leo Diamond, Neil Lane Bridal, and Tolkowsky. Reviews highlight staff members who go above and beyond. One salesperson moved mountains to get the best deal and customer service, treating a customer like family and making a special moment instrumental. Another had a very reserved approach, not jumping down customers' throats, and was described as the best. This same individual informed customers about free cleanings and six-month maintenance, catching a loose center stone before it was too late. He helped with repairs, resizing, and re-dipping for a low cost, and took tedious time to connect old rings to an account despite no big purchase being made. Another staff member was great, taking care of a customer to find the perfect chain and price point. A different salesperson was a pleasure, giving every discount to get the perfect engagement ring. He was very patient and knowledgeable with several questions. Additional staff was also very friendly and helpful with customer service. Customers definitely recommend visiting.
We visited to celebrate our tenth wedding anniversary and wanted matching bands. The staff listened carefully to what we liked and never rushed us. After trying several designs, we found the perfect pair. The craftsmanship looks excellent, and they fit comfortably from day one.
May 2026
Doris!! Was absolutely AMAZING! She was patient , knowledgeable and so personable. She helped my partner and I make a great decision. When in town I definitely will be coming back to see her.
May 2026
Thank you Curtis for being so kind and showing my daughter all of the Disney villains collection and myself the Efy collection. We will be back to see you because of your professionalism!
