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March 2024 by Caroline W.
i want to give this place more than 5 stars, this location with the staff lives up to the name familia! they are so sweet, so patient, even 5 minutes before closing they still put customer service as a priority!!!, omar, aida, caroline, and rosie , you are all the best!! thank you for all your help.
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January 2024 by Jesse ruiz
Jonathan helped me and he was great. The whole staff was friendly and very helpful on getting me the laptops and bag I needed. Would definitely recommend coming here to buy more stuff.
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January 2024 by Corry Braak
They let me negotiate on the 2 tools I bought so I felt good. The lady that helped me was great. I showed interest in some old wood drill bits but the asking price was too high for something that would sit on my bench and not get enough use.
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January 2024 by Jessica Clemente
Returning to La Familia Pawn and Jewelry after several years of living out of town, was like the name states, coming back to family. The staff are courteous, professional and very friendly. I enjoyed a good conversation, shared some laughter, and left with a big smile on my face! I really give this place 5 Stars because they honestly treat you with respect and care.Thank you!
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December 2023 by Luke Barela
Went in for a loan with my Taylor GS Mini Plus Koa; my baby: Austin was super friendly and gave me a great deal. Took a look around the store after… They’ve got a lot of top shelf stuff. Highly recommend.
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December 2023 by Josife linn
Bought a meta quest 2 that didn't work correctly the very nice people there called a different store had it replaced with a brand new one in 10mins. Thanks so much this was a Christmas gift for my son. I would highly recommend this store.
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November 2023 by Tyress Davis
I went in this morning and was greeted by everyone I came in contact with, I had the pleasure of being assisted by Ms. Carol. She was amazing, very professional,up spirit and her vib rubbed off. I received the amount of money I needed and this wonderful morning experience encouraged me for the rest of my day. Thank you La Familia, you'll made me feel like family.
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November 2023 by BethK Bose
I found a really great bargain on the switch game. I’ve been looking for it for a long time. The staff was helpful and friendly. They did a wonderful job of accommodating to my needs. I look forward to doing business with him in future.
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October 2023 by Sandy Hodges
A family member recently passed away and we found out they pawned an item that had been in the family for a very long time. We reached out to the store and unfortunately found out it had been sold and at that point all hope had been lost. However, the manager Rosey and staff did all they could within reason to help get this item back to the family. We thought for sure it had been lost forever when we got a call that the item was at the store and ready to be sold for pick up. They were as excited as we were for everything to unfold the way it did and for us to have this back in the family forever. La Familia Pawn No es sólo una casa de empeño, es una familia. Thank you to everyone that made it happen❤️
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October 2023 by Jeremy Fernandez (Jafe)
I called La Familia and Caroline answered. She was very professional and answered all of my questions, and if she didn’t know the answer, she found out for me. I went into the store, and she remembered me from the phone call. She was very friendly and eager to help. I had no issues with the purchase process which went by smoothly.
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October 2023 by Jermaine Jones
THE BEST PAWN SHOP IN THE WORLD MAKES ME FEEL LIKE FAMILY EVERYTIME!!! YOU GOT TO LOVE THEY Mascot mannequin ??❤️?❤️?❤️?❤️?❤️?❤️? curry road money team!!
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October 2023 by Joanne Hill
Very good experience, I went out with what I wanted to buy when I went in. I appreciate that this is the Spanish speaking shop, and I had a little hard time understanding, but in the end I did.I speak no Spanish only English.
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October 2023 by Kenaz Eleazar
Terrible customer service.. made a deal with one of the guys working there for my console. He told me if I can bring back a working controller for the console he can pay me what we agreed on.($85) I returned back to the pawn shop 10 mins later and a new lady wanted to finish off what the guy started.I brought 2 working controllers just to make sure everything goes smooth the second time, but the lady couldn't get one of the controllers to work. The employee didn't understand how to connect the controller so she kept going back and forth with me saying the controllers don't work.Eventually the lady got in her feelings, saying I don't need to be rude with her and she ran to the back, (she told me "if the controller works, then make it work for me") I turned both controllers on and was able to sign in, using both.It went from:1. bring back a controller for $$$2. the console is dusty.3. the controller doesn't work.4. the controller works now, but the console doesn't play any games.5. the console Can play games but there's a sound coming from the console.6. since there's a sound coming from the console, there's nothing we can do.I went from Deal to No Deal just like that!!!
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September 2023 by Allie Chmielewski
Rosie is literally the best! She has not only helped my husband and I out several times, she is always such a pleasure and is the real reason I continue to come to this location it is never a bad experience, I recommend this location to everyone ?
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September 2023 by John Capo
I bought a lawn mower from this location and am very pleased with the help & customer service provided as well as the price.Previously I have sold a scooter to La Familia and it was an easy transaction.