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October 2023 by Alexis Griff
Maria was very helpful and enthusiastic about showing me around the store and describing the stores services to me.
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October 2023 by Kenneth Powell
Jennifer was very helpful and she showed me great customer service. They also have great prices!
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September 2023 by Gaston Freyer
A satisfied customer. Service start with a friendly person with a friendly smile and Jeniffer always offers friendly words at soon you get to the store. She always building a great customer service and good experience every time that I got there. I see her dealing with customer with respect and very professional manner. Like I always said " Treat the customer as if you are that customer". Thank you for provided an amazing client experience. God Bless you.
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September 2023 by ACenteno Official
La Familia Pawn Shop has been so good to me. Thanks to them I’ve been able to get money when I need it the most and they have always work with me. Jennifer and the lady’s there are always very thoughtful. Thank you.
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September 2023 by Danny Colón
Great experience with customer service.Jennifer did an awesome job taking care of me. im always gonna come back. Thanks Familia ??
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August 2023 by Manuel Soldevila
Me and my wife Laura are frequent custom queers of this Pawn Shop. To begin, the atmosphere is just like their name, they treat you just like a family member. Everyone, from newest employee to the Manager, are just incredibly nice people to deal with. Especially Jennifer, she is the coolest, nicest, friendliest and the most amicable employee, in which she will treat you with the utmost respect. Let me say a word or two about the Manager Rafael. He is an outstanding individual who will always do his best to give you the best deal and always with a smile willing to engage fully with you as a customer or if you are just looking around. You want the best deal? Then consider stopping by and see how cool is to deal with these folks !
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August 2023 by Austin Chavez
Rafael the manager was extremely rude. I brought in some stuff to sell and was already belittling what I had before even taking a look at it. Also, the employees have no personality what’s so ever.
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August 2023 by slowcivic96
Called asking about some thing and spoke to Jennifer she let me know they had exactly what I needed and even held it for me till I made it to the store after work she was very helpful and nice ??
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July 2023 by Michael Kovach IV
Great customer service and extremely nice people. I unfortunately came in right before they closed and made them stay about 10 minutes late, but they were super nice and bought both my TVs, my sound bar, and my subwoofer. Would definitely come back!
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July 2023 by Frank Fanzirelli
I really needed help and I went to another pawn shop first and was disrespected by the offer for my prized items. Jennifer was personable and was able to provide a fair price. I will be doing all my business here from now on and not at the other place juuuust up the road.
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July 2023 by Tonya Bush
Jennifer that works there has been wonderful to me she knows I don't get paid on the first week of the month she never harasses me if it's not there on time she knows it's coming and she always lets me know it's there because I moved out of state very good place to go very honest very grateful to them
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June 2023 by Nelson “Big Nelly” Martinez
They was great assisting me and educating me. They did not make meFeel uncomfortable like if I was trying to get over on them will definitely be back!
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May 2023 by Maribel Ahlgreen
I was expecting a better customer greeting. But I was a little disappointed from the worker taking care of me. I was being so nice to her. But she was with no personality, this was my first time there but I'll pay my account then go elsewhere. Sorry for the low rate I gave you. But we need to express our the customer with better greetings.
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May 2023 by Wizzo Dida
I don’t think the staff at this store are used to having black people as customers, I made a purchase only because the price was right but apparent from that I could feel the un easiness and you could use a knife to cut the tension. Even though they are all latino minorities in the store I felt like I was in the south back in the Jim Crow era. I only spent under a 100 and my ID was even looked at and scrutinize and I’m surprised they didn’t ask for my ssn before making the purchase.
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April 2023 by Angelica Flores
Super awesome service, and I was very impressed how many knowledges on computer systems the lady Jennifer who help me to decide between two laptops. I recommend La Familia of Colonial location.
