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October 2023 by Brigid Oman
We are blown away by the sales and service at this store. In January we called from Texas and spoke to Wendy at the Orlando store. We had a new home and lanai in The Villages, Florida that we needed to furnish. Wendy was incredible. She told us to bring the dimensions of our lanai and locations of doors and she would help us plan a layout. Fast forward to August and we made the trip to meet Wendy in person at the Orlando store. We spent hours at the store asking questions and getting answers about all things outdoor furniture. Wendy was phenomenal. We placed an order for Casual Comfort and it was delivered in October. Everyone claims to have white glove delivery but Leader's blows it out of the water!!! Our delivery was set for 0830 and we got a thirty minute automated call and sure enough the truck was here before the end of that time frame.Mike was our lead driver and he and his helper were polite and kind and laid down a furniture pad to wipe their feet as they entered our lanai with our furniture!!! We did not ask for this, Mike did this on his own. They went above and beyond any furniture delivery we have ever experienced. We had some issues with an umbrella not fitting and some cushions that were not the correct size but they were documented and promptly taken care of by both Mike, and the customer solutions and Wendy herself. We had such a great experience we placed a second order for more furniture!!! We are beyond thrilled with our purchase and how our lanai appears. Everyone has complimented us on our furniture and we are loving this new outdoor life on our lanai. Thank you Wendy and the team from Leaders!
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October 2023 by Denise Santana
We spent weeks shopping for patio furniture and almost ordered a set online but were hesitant. My husband suggested we browse your store at Colonial Drive and Kenneth greeted is with a smile. Next thing you know,we are sitting on the perfect patio set. Thank you for being friendly, knowledgeable, and extremely patient with me. I'll be back for the table next year!
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October 2023 by Lisa Crawford
Love shopping at Leaders Furniture Orlando! Kenneth was so helpful, furniture so durable! I am a repeat customer for the past 20 years!
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September 2023 by Ann Mims
I bought 2 Club Motion chairs in 2013 and decided to refresh the cushions. The cushion with the buttons is the new one. They stayed on the porch for 10 years all year long. The only time I brought them in was during a hurricane. I washed the covers many, many times and they held up! The sales rep Kenneth was kind and patient while I decided which fabric to pick and of course I changed my mind many times before I placed the order. Thank you for providing a GREAT product and service.
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August 2023 by Lizereth Villegas
Kenneth Jerome was very helpful and help us pick up 2 new table chair and also he told about discount on wall decoration we appreciate his help ?
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July 2023 by Kathy Azghandi Turner A.
If I could give it a negative star, I would. Expect to be disappointed. Customer service is sub par, store manager doesn't know the product lines nor has any authority to make decisions. Products are sub par at best. There is no quality check and you will have to wait minimum of 4 months for any special orders- even though it is made in Florida. Only person that will get 5 stars and only because we reached out to get resolution is their regional manager, Ron . Good luck if you buy from them!
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May 2023 by Gregory Clark
We spent a lot of time visiting patio stores in the area looking for furniture, and were beginning to think we wouldn’t find anything that we liked. Thank you Wendy Araujo and Leaders of Orlando! Mission accomplished. Once we’d chosen the set, Wendy helped with frame and fabric choices, and explained all aspects of the warranty. She made the whole process very easy and enjoyable. Thanks!
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March 2023 by Helen Rendulic
We had a great experience at Leaders. Adam was our salesperson. and he worked hard to get us what we wanted. We couldn’t be happier!
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March 2023 by Dawn Hartman
This place not only has amazing furniture but also out of this world accessories for indoor/outdoor use. We got the most amazing octopus ed table and stainless-steel octopus wall hanging. There were so many exceptional artesian pieces I will definitely be back to get more. We also preferred their selection of outdoor fireplaces to any other store we visited. This place really has it all and very friendly and knowledgeable sales associates.
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March 2023 by Chris Chapman
We are Canadians that live in Kissimmee for 4 months of the year and had damaged our pedestal base for our wicker dining room table.After searching the Internet, we stumbled across Leaders Furniture of Orlando on E. Colonial Dr.Wendy, the Manager was very helpful over the phone prior to our arrival at the store location. She was knowledgable, friendly and put our piece on hold until we could arrive to make sure that it was the correct piece for our set.Wendy’s no pressure approach, sales and knowledge about the store and materials was very high.We will definitely be back when we are looking for accessories to complete our home, thank you Wendy and Team.Best regards,Chris and Karyn Chapman??
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February 2023 by Shannon Nyland
Always a fantastic experience. We are repeat customers. Vast selection of furniture and fabrics. Great prices. Wendy was awesome and helped us with our selection for new lounge cushions and pillows. Highly recommend Leaders!
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February 2023 by Lacey Ashkar
While shopping around and comparing prices for patio furniture, I stopped into Leader's Furniture on Colonial Dr. The manager, Wendy, was very helpful and knowledgeable. She answered all of my questions, and helped me explore different options and find pieces from different lines that could work together. The products in the showroom all appeared to be very high quality, and there was a wide selection of styles available, including some great eco-friendly options for those who are willing to pay a little more for sustainability.
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January 2023 by Thomas Jones
I just placed an order with Adam from the Orlando store. He was an exceptional person to have worked with even as my one of the pieces that I was interested in could not be delivered in the time frame that worked for me. His patience and dedication in helping me to find an alternative was at a level not often found and greatly appreciated. If this is how every aspect of Leaders operates I am certain to be very pleased when my furniture arrives.
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January 2023 by Shelby Jiggetts
Adam B. was my sales associate. He was knowledgeable, helpful and, most of all, patient. I changed my mind about 3 times but ended up with something that really meets my needs.
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December 2022 by Linda Bennett
We recently bought living room furniture, dining table and chairs, as well as patio furniture from Leaders Furniture. We previously bought furniture from Leaders and know how good the quality is, so when we wanted new furniture, Leaders Furniture was our first choice. We are very satisfied with our purchases and highly recommended Leaders. We are extremely pleased with our sales person Wendy Araujo. She is such a delight to work with and feels not only like a great sales person, but a friend as well. She really knows her stuff! ?
